Bunches.co.uk Reviews

4.7 Rating 201,658 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,658 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new format of yourwebsite was not easy to navigate and there was no choice in the cheapest catagory as there was previous.ly”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with our website. We will be in contact with your shortly with some tips on how to use our search functions. - Kind Regards - Bunches

Posted 7 years ago

“Dozen roses looked great when first delivered but quickly faded, head fell off one with in days... in the bin in under a week”

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Posted 7 years ago

Thank you for your email. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“I thought the bouquet was rather small for £30 but otherwise the service etc was good.”

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Posted 7 years ago

“Flowers lovely but left outside front door in the rain. Box collapsed, card unreadable. Message I put when ordering about if no answer try No2, when printed said "If no answer..." That was no use then.”

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Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“I ordered a dozen red roses. We got a dozen stems but only 11 rose blooms!”

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Posted 7 years ago

Thank you for your review. I'm really sorry to hear one of the heads were missing from your recent bouquet. I've just sent you an email and hope we can make this right for you. Kind Regards- Bunches

Posted 7 years ago

“Did not contact the receiver over the telephone and just left the pick up note at the door. My valentine gift was then picked up the next day :-(”

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Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this. Kind Regards - Bunches

Posted 7 years ago

“I was happy with what I received but not how it was delivered or the presentation of how it was delivered.. maybe chose a different delivery company, the box was damanged, the card was bent, it was to surprise my girlfriend at work but unfortunately delivery arrived after me and her left, After being told it would be delivered between 11 and 12 so maybe go one step further and deliver it yourselves, I think going forward I will use a florist and pick it myself.. many thanks Matthew”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Too Dear for Valentines Day , called putting the boot in !!!!”

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Posted 7 years ago

“Not happy ! Disappointed with orchids. Remained as arrived. Buds did not open!”

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Posted 7 years ago

Thank you for your review. I'm really sorry to hear the buds didn't open up, this is such a shame. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Arrived on the wrong day and without the one flower (Cala Lily) that made me place the order in the first place”

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Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Unfortunately the box was to big to fit through the letterbox so they ended up in the delivery depo for two days. They still looked ok though, but not the nice surprise through the post I had wished for. Also wished I had got a few more stems as they did look a bit thin on the ground.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. We will be in touch with you shortly. Kind Regards - Bunches

Posted 7 years ago

“Flowers delivered on time and recipient was very pleased with them. In fact she received two deliveries, each with identical personal notes from myself. I had only ordered one lot of flowers and had only been charged for one!”

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Posted 7 years ago

“Flowers were lovely although different from what was shown on photo. Delivery was on time. Downside to it was that it started rotting 2-3 days after receiving. Was hoping that the flowers would last longer as the ones I've gotten from Tesco/Aldi lasted 2x longer than bunches.”

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Posted 7 years ago

Thank you for your review. I am sorry to hear the flowers didn't last the 7 day freshness we guarantee. we will be in contact with you shortly to make this right for you. Kind Regards - Bunches

Posted 7 years ago

“The people I have sent flowers to always say they are beautiful”

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Posted 7 years ago

“I have ordered from Bunches on several occasions and have always been satisfied with the quality of the bouquet delivered. However, a recent order was delivered without water, making the flowers dry and brittle. This was a birthday gift, so I e-mailed the company but received no response.”

Helpful Report

Posted 7 years ago

I am very sorry to hear that you have not received a response from our customer support team David. We usually respond to any queries we have within 24 hours. We will be in touch with you very soon to come to a suitable resolution. Kind Regards - Bunches

Posted 7 years ago

“Earlier this month I ordered Spring Garden from your Birthday Collection for a friend. These arrived before the birthday, which was on a Sunday, which was fine. By the following Thursday, most of the flowers had died, which was not expected. Hence the Acceptable rating given above.”

Helpful Report

Posted 7 years ago

Dear Audrie Thank you for your review, I am so sorry to hear you have been disappointed with your recent flower gift and to hear the flowers did not last the 7 days we guarantee them for. We will be in touch with you very soon to resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“Ordered two bunches of flowers (Lillies and mixed bunch) from myself and kids for Wife's birthday. Ordering more than one bunch on website wasn't easy. Arrived on time. Open opening, both bunches were smaller than expected. Mixed flower bunch lasted 3 days, lillies 5 days. Will go back to using my local florist I think...”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm very sorry to hear you have been disappointed with your arrangements and they didn't last for the 7 days of freshness we guarantee. I will be in touch with you shortly to make things right for you. Kind Regards - Bunches

Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“They didn't. I bought them for my mum who was not very impressed with the feeble bunch she received.”

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Posted 7 years ago

Sorry to hear you have been disappointed with the flowers on this occasion. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you further.

Posted 7 years ago

“The service was good and I liked the choice of flowers. But the bunch I chose, although it looked nice and will last a long time (flowers needing to bloom), I was disappointed that there were only 10 flowers and more than half greenery/tiny white 'filler' flowers. I expected more. So I would use the service again but I'd choose cheaper, more basic bunches.”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointment Katherine. If you could contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you. Thank you.

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 201,658 reviews