“Very pleased with the flowers and vase. However, the candle I ordered with it did not arrive and I’m still waiting to hear back about re sending it or a refund.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the candle was missing from your order. We can confirm we replied to your email on 28th May and we are still waiting to hear back from you. If you could reply to this email we can then arrange to send the candle for you. Kind Regards - Bunches.

Posted 4 years ago

“For the first time in many years I was disappointed with Bunches. I ordered two Bunches to be delivered to different addresses in Erdington, Birmingham. However both of them ended up at the same address and my friend had to deliver the other one to the correct address. I have never had a problem before in over 15 years of using the service.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was really impressed with delivery and overall service was fantastic. However some of the flowers were partly dead and they didn’t last very long at all.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Service was fantastic as usual but the quality of the flowers was very disappointing this time with the roses only lasting three days”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers were delivered on time and in great condition. They looked lovely. The reason for the score of 3 is that they were fragrant-less which is an essential element.”

Helpful Report

Posted 4 years ago

“Flowers are beautiful but they didn’t last long.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“At the start bunches were great with there packaging of there plants,however now it's poor ,my mum got her plant in a box which was only held together with 2 bits of cardboard & some of the ground had spilt out, all in all I would say bunches isn't the same. It's family owned but the parents that had it at first was the best now they've retired ,things have fallen down a bit. I won't be ordering from bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Not as nice as I’d hoped for considering the price. Recipient photo wasn’t good.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I ordered the flowers as a surprise for a friend. She missed the delivery and because of reduced opening hours and days was unable to collect the flowers. Your flowers looked lovely online and I was really disappointed that my friend didn’t get them and they were left to rot in a post office unappreciated.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Even though I did get a discount for Bunch of flowers I ordered and flowers where lovely once they opened There didn’t seem to be many flowers in the bunch ,, bit disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I’ve ordered from Bunches.co.uk in the past but this time I was disappointed. The flowers looked nothing like the illustration & some died before they opened out.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Mum thrilled with freesias.. beautiful mix of colours, many flowers in bud on arrival so long vase-life but very disappointed they arrive a day late so I was one of the expected 5% failures, would otherwise be a 5-star rating”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Delivery was exceptional but the flowers came half dead and not at all as full as what it showed in the picture. Very dissapointed but the flowers that hadn't died were v pretty.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Arrived on time which was great! The flowers we beautiful, however there were very little of them, compared to what the picture advertised and for the price, which was quite disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Had a very good start to using Bunches, but unfortunately the last three orders, by myself & family, have been substandard. although 1 order was replaced with a different order & we gave another couple of orders & have been quite disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gifts. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“My friend who had just come out of hospital said the bunch of floers was really lvoely, but 2 of the stems were broken.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The spring collection that i ordered did not match your picture, there were no white chrysanthemums, but to many daisies.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Nice items but not worth the price”

Helpful Report

Posted 4 years ago

“The flowers available were good enough. The price was generally acceptable. The delivery options were limited. But the disappointing part was that they couldn't be bothered to deliver the order to the correct house. They had a cheek to take a picture of the door that they delivered it to. The house owner had to deliver it to the correct address. Not good enough on that last point. The rest of it was just ok for me. But I would use them again, but I would want better service. Service is king and good service gains repeat business, but I'm willing to give companies a couple of chances to get it right.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear that your gift was delivered to the wrong house. As a flowers by post company we do rely on Royal Mail to ensure our gifts are delivered safely and on time. Unfortunately, they have severely let us down on this occasion. We are pleased to hear a kind neighbour took the flowers to the correct address, it is nice to know there are still some honest people around. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Sent these to my daughter who lives with me - looked lovely but roses only lasted a couple of days. Bit disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews