“Difficult to be factual because I don’t see the flowers when they are delivered! Friends always thank me.”

Posted 4 years ago

“Blooms were limp and a few buds had fallen off when they arrived but they did pick up when fed and watered. Have had them for a week now and they are finished and consigned to the garden rubbish bin. Disappointing and relatively expensive. Greetings card was really nice, chocolates were delicious and the free gift of sunflower seeds was a lovely surprise and much appreciated....thank you. Delivery was on time and the correct day, driver was pleasant and observed social distancing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Disappointed with this company, unable to track order... Customer services unable to respond back via email. Won't be using again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. We offer a free delivery service to help keep the costs down for our customers and we do explain this service is not traceable. We do offer a courier service for customers who wish to track their gift, this come with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers I ordered for delivery on 8/5/21 were Very disappointing so much so I won’t be ordering flowers from you again Michelle Proctor”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I sent a bunch of Alstemarias to an elderly friend. It was for her Birthday and she had just moved into a new home. I didn't hear anything from her over the next few days. In the end I rang her to see if she had received them.She had but my message had not been put in the card so she didn't know who they were from. I ordered the flowers from the web site. I rang to tell you this information. The person I spoke to said they would inform someone but up until now I havn't heard from anyone. Apparantly the flowers were nice.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the gift card was missing from your order. We will be in touch with you shortly to resolve this. Kind Regards - Bunches

Posted 4 years ago

“I have used Bunches for a few years and the service and flowers are lovely I ordered some flowers a week before my Aunties birthday for her 80th and they arrived a day late which was disappointing as she lives on her own and because of Covid i haven’t seen her since last November”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Need to change the way it is delivered. Needs to include a label saying leave in a safe place or with a neighbour if recipient not home as opposed to going to collection office”

Helpful Report

Posted 4 years ago

Thank you for your review. We can confirm that we do provide a space for your to add a delivery request, however any request is carried out at the discretion of the delivery driver and cannot be guaranteed. This information provided in our delivery terms. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Was bit disappointed,two white carnations stems were broken,live in Germany this was first time have ordered ,for my 82 year old Mum who lives in Edinburgh Delivery was good on date that was stated”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Was disappointed the birthday flowers were not delivered on the selected day even though I ordered in plenty time to allow for the extra time needed during COVID”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Disappointed i counted at least 16 carnations on the display shown my friend received 12 & a bit of foliage & never received the cake I paid extra for, will not be using again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Nice flowers poor service”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with our service. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Everthing arrived as expected. One piece of gypsophelia instead of 2 as advertised. 7 days in, the fresia are starting to wilt and the buds are not coming out as expected. The rose is now responding to being outside but was looking unhappy inside. Rose container did not have a drainage hole.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“When the flowers arrived they looked very poor - a £5 bunch for which I had paid £27. A review then would have gained only 1 star. However slowly they improved and opened up, earning the current 3 stars. I still feel the amount of flowers was not worth £27 and I am unlikely to use Bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. We do provide the bouquet content on our website so that customer are aware of the stems in the arrangement. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“bouquet Fliwers”

Helpful Report

Posted 4 years ago

“Was a bit disappointed because the flowers didn’t come with the card to let the receiver know who it was from. Flowers were standard, wouldn’t order again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Not as expected from the photo and the number of stems differed from the description.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Book a day for delivery 3 days before and they send it the day after. I was told if I paid more on delivery I would have got it on the right day. Why have the day selection???”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required, after checking your order we can see the gift arrived within in our given timeframes. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“It was my first order with Bunches and I might use this company again in future. I was massively disappointed when I opened the parcel...I thought that I paid for pink and white freesias bouquet, instead I have received blue, white and yellow flowers. The flowers were bought for the photo session and because of their colours we couldn't use them (nearly £30.00 spent on nothing). I wish that bunches would make it clear that photos of the bouquets on their website are only examples of what customer may get and that people can get random coloured flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We do explain that this bouquet comes with mixed colours, we also explain that in the event of supply difficulties we may need to substitute stems on occasion, these would be of equal value. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers were fresh and recipient was happy. I was somewht disappointed, however, when I was sent a picture - there was no attempt to incorporate my 'addition' it looked like a couple of bunches of flowers picked up at the supermarket.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was from our letterbox range and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Have used many time with good results. BUT, this time was let down.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews