“Disappointing, had I realised there was a massive discount applied at the last minute to the bill I would have increased the value & upgraded my order. Instead the delivery to my Aunty was sparse and disappointing Ooops!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived promptly. Initially pleased, but after a couple of days most of the flowers faded & some went brown with some buds not opening at all. Had similar experience with previous order, flowers not lasting. Older orders had been much better at lasting. Disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“The item delivered just about matched the 'very artistic' photograph. I'll be looking very carefully next time to ensure I get my own decent photograph of what was delivered.”

Helpful Report

Posted 4 years ago

“Not as vibrant as the picture suggested. Little disappointing for my grandma's birthday”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Once the flowers were retrieved from the door step they were very nice. I did put in the comments on this order that they would have to be patient as the lady they were for was not able to move quickly, but this was ignored. She had to get someone to pick them up for her. Not impressive.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry Royal Mail didn't wait until the recipient arrived at the door. We would assume Royal Mail would wait for an answer to the door, however we do not have any control over how long the postal worker would wait for a reply as this is at the discretion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Flowers were not delivered as recipient not in; she couldn't get to the Post office for three days. Didn't occur to me that you wouldn't leave flowers on the doorstep. Disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry the recipient wasn't home when the delivery was attempted. We do explain in our delivery terms that if the recipient is not available the gift will be taken to the local depot and this can be collected or delivery re-arranged. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Roses arrived a little disheveled and slightly browned at the edges They lasted less than a week.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Lovely flowers when they were finally collected from post office 3 days after posting. Postman should have tried to leave with a neighbour and not taken back to depot. This was a Friday and couldn't be collected until Monday. They could have died. Please inform post office”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the recipient wasn't home when the delivery was attempted. We do explain that Royal Mail's policy is to take them back to the depot after leaving a calling card. A delivery request can be added to the order, however any request is carried out at the discretion of the delivery driver. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I have a mixed review! One bunch arrived and were beautiful, the other bunch was returned to the company as no one was in to receive them at the specific time of delivery. I wish they had been left in a safe space so the flowers could be enjoyed and not totally wasted.”

Helpful Report

Posted 4 years ago

Thank you for your email. We are sorry to hear the gift has been returned to us. When the recipient is not home the flowers are taken to the local depot after a calling card is left for the recipient. these can then be collected or a delivery re-arranged. As the recipient didn't contact Royal Mail the flowers were returned. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I was a bit disappointed with the flowers delivery there was a mix up with royal mail delivery on Saturday 5th it went to there depot .it was delivered the next day on sunday but my friend said not very fresh. I am sorry to complain but no trouble in past”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers for my niece as her mother had just died. I received an email at 16.53 the day before delivery was due to say the delivery would be delayed by up to two days. By the time I opened it customer service was closed. The following day I spoke to your representative who was extremely unhelpful. I explained my niece was returning to Cornwall from Norfolk and might not be able to take delivery. She told me if I had a problem I should have responded to the email to change the order and was quite rude. The order was upgraded to tracked and in fact arrived the following day. The flowers were beautiful and my niece was delighted. So well done for the lovely flowers but poor customer service.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear that you have been unhappy with our customer services representative. We welcome feedback from our customers and use these valuable comments to improve service and customer experience, therefore we will ensure your comments are passed on to the relevant manager. Please accept our sincere apologies for any upset this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I was disappointed when my floral gift arrived two days late for my friend's 70th birthday. I had to phone her and so the surprise was gone. I realise there was a public holiday earlier in the week but I was relying on the "90% arrive on the day". Don't think I would risk a Royal Mail delivery in the future.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were absolutely beautiful BUT they had completely wilted in just under two days which was disappointing for the price I paid.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Previously I have sent flowers and there have been no problems. On this occasion they were delayed which was disappointing. The person who received them said they were lovely which is what really matters.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry the flowers arrive later than expected. Unfortunately our supplies were delayed and we were unable to fulfil the order on time. We did contact our customer to inform them of this, but we do appreciate how disappointing this may have been for you. the delivery was upgraded when the supplies arrived for a swift delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Smaller than expected and didn't last long”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Initially pleased with flowers and service however flowers only really lasted around 5 days despite following instruction and using feed supplied”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“I use bunches quite regularly but for some reason when I placed 2 orders together the website got mixed up and said the wrong flowers with wrong message was going to the wrong people. I contacted customer services straight away and was told that the orders had been rectified. 2 days latter the flowers were delivered but to the wrong people with the wrong message ( birth of a new BABY and 70th birthday!) . Not great but that’s the first problem I’ve had with them”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have bee unhappy with the delivery of your gifts. After looking into this we can see that you contacted us and provide the order numbers and asked us to swap the name and addresses. We can confirm this action was completed. We will pop a copy of the email over to your which will show your request. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 4 years ago

“Very easy service and a lot of variety of flowers to choose from. Also free card is lovely design. Flower was not fully blossomed, bit disappointed when it came through.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was slightly disappointed because the flowers were left at the front door and it was only after I phoned my friend to say they had been delivered that she found them Her daughter died from cancer a few days before I ordered the flowers from Bunches. I live in France and have used the firm before but I was disappointed with them I realise the actual flowers from the Web site may vary There were the correct amount of flowers but it did look different although my friend was delighted with them Marilyn Pantling”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“arrived 4 days late great Birthday for the wife”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews