“The hamper received by my recipients bore little resemblance to the one I ordered. From the photo they sent me, there were only 6 items, not the 8 promised. However, they were very pleased so I decided not to complain.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Have used Bunches before but not so pleased this time as the recipient told me that quite a few buds fell off the Alstromeria. This is also the first time I've used courier rather than Royal Mail. Very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Looked lovely when they arrived but Freesias died off very quickly with some only making 3 days.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“These went to my friend for her birthday but they were not as I had expected when I called on her 3 days later..she was delighted with them but I thought they looked very sparse and the flowers were quite small although they were open. I could not get any scent from them either. Average.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Looked great on arrival but didn't last a week”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“A bouquet in shades of pink, but while some were beautiful, one of the colours was a rather unpleasant dull pink/grey becoming more dingy over the next few days - I threw those away. However the rest were really pretty, some pale pink, some pink/crimson. Unfortunately many heads were broken when delivered, but lots of buds made up for it.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down with broken stems on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Sadly when received the alstroemerias were in a very poor condition, all the other flowers were good.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Have bought from this company many times, but my last order, was not as good as they usually are, was very disappointed as I sent them to a friend who has serious health problems, hopefully to make her smile, but was very upset when I saw them, could have bought something better from the local shop for less than half the price , not sure I will be ordering from them again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived on time. My sister sent me a picture and I was a bit disappointed with the amount of flowers in the bouquet. Expected a few more! As details stated 16 stems… looked like half that amount! As a loyal customer, I expected more.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Not impressed by birthday flowers delivered 2 days after delivery date”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers arrived in good time and were beautifully arranged, however the roses were already slightly browning when they arrived and it didn’t last as long as I had hoped- especially considering the price.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Disappointed with last order as roses didn't last and only 2of the lilies have come out so far other wise have been very happy with previous orders”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“My friend said flowers were almost fully open, the postman left them on the step.in a storm the box was in tatters ,I realise this is no fault of yours but was a bit dissapointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Normally no problems but this order the flowers were very dry and damaged.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Delivery was great Display lovely Lillies are still going strong Roses died after 4-5 days, not recommending roses”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“UNFORTUNATELY THE DELIVERY EXPERIENCE WAS VERY BAD - DESPITE RECEIPIENT AT HOME ALL DAY - ROYAL MAIL POSTMAN LEFT FLOWERS OUTSIDE THE FLAT DOOR WITHOUT RINGING THE DOORBELL OR KNOCKING. INFACT RECIPIENTS UNWELL SO FLOWERS COULD HAVE BEEN OUTSIDE FOR DAYS . NOT HAPPY AT ALL - ALTHOUGH NOT BLAMING THE FLORIST. ....RATHER SPOILT THE SURPRISE AS I HAD TO CONTACT MY FRIEND TO CHECK. :(”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I am still trying to pay for delivery”

Helpful Report

Posted 4 years ago

“didn’t add the message card and the flowers didn’t look as they do on the picture”

Helpful Report

Posted 4 years ago

“I have been very pleased with bunches in the past but I an sad to say my friend did not seem very keen on her flowers, I asked if she was pleased with them and she just said they were nice! I think she had a lot of flowers that day but I will still try bunches again”

Helpful Report

Posted 4 years ago

“Bought flowers and chocolates for a special birthday. Received an email on the Sunday- day of delivery from Royal Mail to say a delivery will not be attempted today. They delivered the next day but did not hold the same meaning. Why advertise Sunday deliveries if unable to do do!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear that your tracking advised your gift would be delivered on Sunday and did not arrive, this is very disappointing. We will be in touch with you soon about this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews