Bunches.co.uk Reviews

4.7 Rating 201,112 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very happy with Bunches but the last bouquet I wasn’t impressed by considering how much I paid - a little disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“They were left with a neighbour as the recipient was unfortunately out but no card was put through letter box to tell them and when they were eventually brought round they were very much wilted . I have used Bunches on many occasions without any problems . And always total satisfaction , so a little disappointed on this occasion”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear that no calling card was left by Royal Mail when the delivery was attempted and then left with a neighbour. We will be in touch with you shortly to make this right for you. Kind Regards Bunches

Posted 4 years ago

“Arrived on time but as they were sent to someone else I do not know their state on arrival.”

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Posted 4 years ago

“The flowers came on the day requested, and we removed the brown petals mostly on the outside of the roses as recommended. However, the roses still never looked great, although the freesias did.”

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Posted 4 years ago

“Amount of flowers actually delivered was disappointing and looked at least half what was advertised, what would cost £5 in the shops. Appreciate there was delivery and a candle but poor value for £27.”

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Posted 4 years ago

“Flowers arrived on time. Matched description given. Small daisies were slightly dead. Other flowers in full bloom. Would have liked for them to have been slightly tighter so they would have lasted longer. Quite expensive.”

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Posted 4 years ago

“Very disappointed with the last order delivered to Thorpe Healey, £35. 99p & most flowers dead &thrown away in less than a week.”

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Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers were delivered on time and looked good. However, they only lasted a week which was disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent bouquet. We do advise on our website that we do guarantee the flowers for 7 days. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Sorry Bunches but I thought I was ordering from Marks and Spencers flowers page- I had no idea until I pressed the last button that your company had somehow "got in the way" of M&S. My recipient was very pleased though.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are pleased to hear that the recipient of your gift was pleased and we hope you may return to us. thank you for your custom. Kind Regards Bunches

Posted 4 years ago

“Lovely bunch of flowers, just a shame the roses didn’t bloom :(”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. with the roses We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“I have no problems with Bunches and have always had excellent service with flowers being delivered when they said they would be. The flowers are always excellent. Unfortunately my last order was not received - although the tracking system said it had been delivered. I am sure it was an unfortunate happening and will not put me off using Bunches in the future.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear this. We will be in touch very soon to discuss this with you further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Ordered a bouquet of freesias on behalf of my children for their Dad for Father's Day, his favourite flowers and he loves their perfume. They arrived on time, and were a lovely bouquet. However the flowers have no perfume at all. The white fressias in the bouquet should be the most perfumed. Disappointed.”

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Posted 4 years ago

“Bunch arrived on time and in good condition. However the blooms didn’t really open but withered, the peonies never opened at all. Disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“The box was damaged but the flowers were OK.”

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Posted 4 years ago

“Although the flowers were of excellent value i was very disappointed that they were delivered a day early and not on the day specified as this could of caused issues and spoilt the surprise”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear your gift arrived earlier than expected. We will be in touch with you very soon regarding this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Long lasting flowers so far (1 week since arrival) BUT i purchased a 15 stem bouquet and there are 4 flowers missing, a whole variety that were supposed to be supplied with weren't there for which i was only offered a £3 refund.”

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Posted 4 years ago

“Many of the flowers that I ordered, while lving abroad, arrived at their destinations in quite poor condition. Bunches have apologised for that but the disappointment remains.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Having treated myself to the peonie bouquet, costing nearly £30, I am very disappointed the flowers have not opened at all, and the whole bouquet is almost ready for disposal. Such a shame, as I was expecting a lovely 'blousy' show from the peonies and other complimentary flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I bought the flowers for my daughters birthday so I only saw them when she sent me a picture, they were nice but next time instead of them in a box would be nice as a tied bunch”

Helpful Report

Posted 4 years ago

Thank you for your review. As our flowers are delivered through the postal system all of our bouquets arrive in box. Please accept our sincere apologies for any disappointment this may cause. Kind Regards - Bunches

Posted 4 years ago

“Was delivered on time but bouquet was disappointing as flowers only lasted 2 days. Won’t be using again sorry ☹️.”

Helpful Report

Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 201,112 reviews