“Beautiful flowers, but they arrived a day late for my friends birthday, I ordered them the week before, so was a bit disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Have bought flowers for many years from you and been satisfied. However I sent 2 bunches to my daughters and I was rather disappointed with their photos of them. They didn't look at all like your photos even after they'd opened.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered a bouquet to be sent to the carers of the home my daughter lives in as an appreciation of all that they do but was a little disappointed in the amount of flowers in the bouquet although I was assured they smelt lovely”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I have no idea if the recipient received my order perhaps you should confirm the order has been sent”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have not heard from the recipient, thanking you for the gift. the delivery service you had selected is not traceable. We do offer a tracked delivery for an additional £1.99 for customer who wish to track their orders. Kind Regards - Bunches

Posted 5 years ago

“Post Office didn’t deliver or sent tracking no. I did pay extra. My daughter staff Nurse on Covid ward. Very upset 😢 wasn’t delivered.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Beautiful flowers but arrived a day late for my little sister’s birthday”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Could have lasted longer”

Helpful Report

Posted 5 years ago

“Flowers looked a bit droopy.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Took ages to come later than said didn't even answer my last two emails”

Helpful Report

Posted 5 years ago

“Flowers were a gift. Recipient said they were nice but I didn’t see them. I was very disappointed that they didn’t arrive on the day they were ordered for (her birthday) even though ordered well ahead.”

Helpful Report

Posted 5 years ago

“Good service, but very disappointed in the lack of flowers received so not worth the money. Also the flowers were open so will not last long.”

Helpful Report

Posted 5 years ago

“Flowers always good but problems with delivery no confirmation that the person has received them without ringing them up and asking. Also one lot of flowers were not able to be deliver so left a note saying they were at post office for collection but no indication they were flowers so when the couple collected them they were in a poor state I’m sorry but will have to look for another flower company”

Helpful Report

Posted 5 years ago

“I am a bit disappointed that they haven’t lasted very long , they have gone brown and some have already died.and yet a bunch of roses I had from the supermarket opened up and have been lovely for three weeks .”

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Posted 5 years ago

“I think that the website should be clear on expected delivery times.”

Helpful Report

Posted 5 years ago

“My order was placed on 13 April 2020 and I can appreciate the current circumstances but I am slightly disappointed the flowers were not delivered on my sister in laws birthday which was 21 April 2020. The delivery was made 22 April 2020 the day after. I have no complaint regarding the flowers and I did receive an apology but I had to enquire first with regard to my order.”

Helpful Report

Posted 5 years ago

“I ordered for a bereaved friend on the 9th of April and asked for delivery on the 21st but they weren't delivered till the 23rd.”

Helpful Report

Posted 5 years ago

“Unfortunately the flowers arrived a day later than the selected date so the daisies were very droopy. Probably not Bunches fault due to the current situation with postal services overwhelmed and less deliveries than usual, but a little disappointing.”

Helpful Report

Posted 5 years ago

“Unfortunately although ordered a week before needed they were delivered 5 days late due to problems in the Cardiff sorting office so the flowers were not as fresh as hoped. This was not Bunches fault though & I would use the company again. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your review and understanding. We are sorry the flowers arrived later than expected due to delivery problems. We do offer a 7 day freshness guarantee with all of our arrangements, therefore if the flowers did not last . Please do get in touch. Kind Regards - Bunches

Posted 5 years ago

“My daughter was pleased with her flowers but it was vert annoying that Royal Mail didn’t as promised let us know the delivery approximate time. She would have been in if she had known. She had only gone to collect preordered bread. Also I haven’t yet been charged for the flowers. Laura Poole 48 CF5 2DE”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear you did not receive an email with your tracking information, however this information only provides the date of delivery and confirms when it has been delivered, this service does not provide hourly time slots . Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Ordered these flowers for 18th April, the day my friend died they arrived on the 20th”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery however we do advise in our Covid-19 notice to allow a further day due to delays. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews