“The recipient thought the flowers were very nice. Delivered on time. Good value. Incorrect name on the package so the package was delivered to the wrong address”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you provided us with an incorrect name that lead to a confusing delivery, however we are please to hear the recipient them and you found them good value. Kind Regards - Bunches

Posted 5 years ago

“Dont believe that the Royal Mail delivery option will arrive on time 95% of the time as advertised on their website mine arrived 2 days late when ordered well in advance. Customer service were not interested. Very disappointing. Flowers were OK”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I used this company as I had heard good reports and as I was unable to get to a florist due to covid I thought it was an ideal opportunity. However I was a little bit disappointed with the amount of flowers that arrived at my mother's and the iris's did not even last week. Doubt I will use them again :(”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Good website, delivery on time but expensive for the quality and amount of flowers.”

Helpful Report

Posted 5 years ago

“Delivery as requested and looked good. Wife was pleased however they did not last beyond a few days & had to be thinned out. I would have expected them to have lasted longer.”

Helpful Report

Posted 5 years ago

“I expected more flowers for £30+ cost a little disappointed Patricia Phillips”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Ordered 3 identical bunches of flowers to be delivered to family the next day. 2 arrived on time, but one took 2 additional days to arrive. Disappointing”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected.However, due to the recent pandemic we have added a Covid-19 link explaining gifts may take up to 3 days to arrive. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Order arrived 3 days late”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Been using bunches for a number of years now and I have to say these are the poorest flowers I have had and I paid for the extra stem's.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Website easy to navigate and use. Selection of bouquets and arrangements are beautiful. However I chose a gorgeous and quite expensive bouquet for my Mum and Dads anniversary but its barely lasted 5 days. I appreciate that we're in lockdown & maybe this is why they've not lasted as long. I am also aware that some cut flowers don't last as long as as others but I thought they were delivered in bud to get maximum enjoyment which wasn't the case here. Very disappointed given the cost.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered the fresias as they were billed as fragrant. There is no smell to them whatsoever. Disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Disappointed with quantity of flowers, web site showed more flowers, looked much bigger.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Unfortunately flowers did not arrive on time, and some were not at their best when they did. However I have been buying from Bunches for many years and appreciate these are difficult times but I did feel my concern when I got in touch could have been more sympathetically handled”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you feel that we was not sympathetic when you contacted us. After reviewing our replies I can see that you were informed of the delivery service selected and we explained the delivery was not a guaranteed service and provide you with time frames in which your gift would arrive. If the flowers did not last as they should, please pop an email over to us with further information and we will glad review this again. Kind Regards - Bunches

Posted 5 years ago

“Delivery was 4 days late. Freesias only lasted 2days but the carnations are still good.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Went for Bunches, because other flower providers couldn't guarantee the exact same compositions as on the pictures due to current Covid-19 situation and limited flower supplies. Unfortunately the bouquet looked very different to the original image with way more green than on the photo (even after it blossomed). It was clear that the flower choices were different. Whilst flowers were fresh, it was quiet disappointing experience as I was expecting the bouquet I chose, not the custom made. Completely understand that the current situation made it harder for some florists to promise the same compositions, however they were open and honest on their website to inform customers about this.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry that you were disappointed with your arrangement. We have included a link on our home page that explains, due to the impacts of the recent Covid-19 outbreak, some of our deliveries have been affected and as per our terms & conditions, in the event of supply difficulties we may need to substitute stems, but rest assured that any substitutions made are with stems of equal/or greater value. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches

Posted 5 years ago

“My first order a week ago was perfect...alstromeria but when I ordered the same again last week a different arrangement has arrived....very disappointing”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you were disappointed with your recent flowers. We have added a Covid-19 notice link to our home page that explains, due to the impacts of the recent pandemic , some of our deliveries have been affected. As per our terms & conditions, in the event of supply difficulties we may need to substitute stems, but rest assured that any substitutions made are with stems of equal/or greater value. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers were lovely when they arrived , but I wasn't happy that I ordered them the 16th April to arrive 24th for my sister's birthday. They didn't arrive until 25th the day after. So I wasn't impressed at all .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers were fresh and have lasted well. They weren’t quite as meadow like as I’d imagined. There were one or two very gaudy stripey edged flowers which ruined the natural effect so I binned those and then it looked much nicer. On the whole I am quite pleased and might try again at some point.”

Helpful Report

Posted 5 years ago

“The order did arrive on time. My friend sent me a photo of flowers received. There didn’t seem that many flowers to me. Not quite what I had expected from what I had ordered. Perhaps this is because of the present situation re coronavirus? Perhaps you should make people aware that there might be shortages in the present situation? Anyway, I was relieved that it was delivered on time.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Sorry I feel flowers didn't last . Wasn't as good as previous orders . Thank you”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews