“I ordered 2 bunches of flowers and 2 hampers to be delivered to two different addresses, one of which was in an apartment block. I requested a call to the recipient to let the delivery in but the driver just followed someone else in and left the delivery in the communal hall.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. It is extremely disappointing as we have such a high standard and try to make every order perfect. We use nationwide couriers to delivery our gifts and unfortunately, they do not make telephone calls to the recipient to arrange delivery. Kind Regards - bunches

Posted 5 years ago

“Flowers not as fresh as they could be, some browning on the roses”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Nice flowers, despite paying extra for on-time delivery they was a day late. Also when arrived, after taking out of the box I must have lost about 8 heads as they were a bit crammed in!!!. Undecided whether I will order again as they were very pretty flowers just a little disappointed on losing perfectly good heads with being too cramped in”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed. The delivery service selected was not a guaranteed delivery service and is based on a 1-2 working day delivery. However, we are sorry to hear the heads were broken on arrival. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Have ordered many bunches of flowers in the past and never been disappointed until now. Although they werent in a bad condition on arrival they did not last as long as all previous bunches.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear you were disappointed with your recent gift. We offer 7 days of freshness with all of our arrangements, therefore if your flowers didn't last for the time frames we advise, please drop us a line at flowers@bunches.co.uk and we can review this further. Kind Regards - Bunches

Posted 5 years ago

“Disappointed that flowers did not arrive on time. Understand you rely on Royal Mail but under current circumstances perhaps they could have been posted earlier. Early delivery rather than late is the better option.First time I have felt let down.Flowers were in good condition when delivered. Received a picture from recipient.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. The date the gift was ordered bears no relevance on when the gift is dispatched. As explained within our delivery terms the gift is dispatched 1 working day prior to your chosen date. We do recommend that if a specific date is required that you upgrade to our guaranteed delivery service.Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Service and flowers were good, disappointed flowers were diy and not a bouquet - sign of the times?”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered two bunches one for my mother and one for my sister - full bouquets rather than letter box ones. My sister's one arrived droopy and nearly dead as there was no oasis or anything just bare stems. The bunch did mostly recover when placed in water and the lilies bloomed beautifully. My mother's one, however arrived in great condition and she was thrilled, so I am sure the issue with my sisters was an unfortunate one-off.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. Some of our arrangements are not sent with any moisture as this can encourage the buds to start t open during transit, which we try to avoid to eradicate them being damaged. We offer a 7 day freshness guarantee with all of our arrangements, therefore if the flowers did not fare,, please pop us an email to flowers@bunches.co.uk, and we would be happy to review this further. Kind Regards - Bunches

Posted 5 years ago

“The flowers arrived 2 days late - looking not to bad - but disappointed they did not arrive on time.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Last week I had 2 separate orders, one order was perfect in every way. The other order did not have my name inside the card therefore my daughter didn't know who the flowers were from. My family have used Bunches for a number of years now and never had any problems so I was just a bit disappointed that this happened.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the recipient didn't know who the flowers were from due to no message. After reviewing your order we can confirm that no message was provided at the point of sale. Please refer to your email confirmation that will show no message was added to this gift. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regard - Bunches

Posted 5 years ago

“Didnt turn up on time,were a day late,a little worse for wear on arrival,due to not being delivered on Saturday as requested, but arrived on Monday instead. After a good drink and a trim they picked up,but didnt last as long as i would have expected. Disappointing”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. We do offer a 7 day freshness guarantee with all of our arrangements, therefore if the flowers did not fare, please do drop us a line at flowers@bunches.co.uk. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“we have used you 3 times and 2 out the 3 did not arrive on time they were for sad occasions”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Easy process, quick delivery”

Helpful Report

Posted 5 years ago

“I recently ordered two separate flower deliveries. Both people said the flowers were nice, but I live in Canada and was not able to see or get a photo of the flowers. I trust that they were not just being polite.”

Helpful Report

Posted 5 years ago

“There wasn't enough of each flower. There were only a 1 stalk of the gerbia and 3 of the fushia but lots of the carnations”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“the flowers came on time but were not quite as expected there were chrisants in the bunch and I thought that it was supposed to be just carnations and gypsy.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered 4 lots of 12 carnations @£16.00. 2 were delivered to same address which as Bunches said had to be my fault for putting same address on 2 order forms. The 3rd one had 16 sprays and not 12, and the 4th looked like they would not last the 2 weeks as stated they would last. All 4 were delivered on the correct date.”

Helpful Report

Posted 5 years ago

Thank you for your review. We can see that you have been in touch with our customer support team regarding the 2 orders you placed to the same address, however, we will contact you again regarding the further 2 orders you have since mentioned. Kind Regards - Bunches

Posted 5 years ago

“Flowers were great however delivery was very disappointing”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Payment by credit card frequently doesn't work, maddening when you have filled in all the other order information.”

Helpful Report

Posted 5 years ago

“I was disappointed with the quality of the flowers when they arrived a day later than was requested.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. The delivery selected was not a guaranteed delivery date and works in a 1-2 day delivery. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers were lovely but spoilt by arriving a day late, these were for a 60th birthday.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews