Bunches.co.uk Reviews

4.7 Rating 200,448 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers my mother received were not in great condition so I emailed Bunches. They said to wait 48 hours. There was still no improvement. It’s my friend’s 30th birthday soon and I’ll be ordering from either M&S or Asda because I know their customer service is a lot better than Bunches. Telling me to put the flowers in water is not helpful.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Very disappointing. will never purchase from here again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“I wasn’t too happy with my order. I asked for the delivery to be made on the day before Mother’s Day but the flowers had to be collected By a friend from the post Office Depot on the following Wednesday. These flowers were for my mother who is 83 years old and with the corona virus, this was really bad. I think there needs to be a refund. Mair witham”

Helpful Report

Posted 5 years ago

“I was unable to take flowers to my mother on Mother's Day because of corona virus. She is in her eighties. So I ordered some flowers from Bunches. They failed to arrive on Saturday 21st March - as I had ordered. I informed bunches of this. They said they would look into it, in quite a nice email. When I informed Bunches that the flowers had arrived two days late, on 23rd March, the Monday AFTER Mother's Day. Their response to that was to put the flowers in water and they would recover. Their response was poor but the real failure was the flowers not arriving on the specified day. My Mum was understandably disappointed.”

Helpful Report

Posted 5 years ago

“Rubbish. I ordered flowers for Mothers day on Wednesday and it turned up AFTER mothers day. Pointless waste of £37. Won’t be using Bunches again. And I bet this review won’t make your website.”

Helpful Report

Posted 5 years ago

“The image shown displayed a beautiful bunch of flowers but those which ended up being delivered were only about 5 half dead flowers. Absolutely not worth the money such a shame”

Helpful Report

Posted 5 years ago

“Very disappointed- flowers ordered for Mother’s Day arrived in flimsy box, no water pad, no feed and no card (paid extra!)...needless to say some flowers were dead when they arrived doe to no liquid during transit”

Helpful Report

Posted 5 years ago

“Absolutely disgusting, I thought when I ordered them for mothers day they was going to be a bouquet delivered, but no 3 bunches of flowers in a box, when online it says a bouquet, not separate bunches, I was horrified when they got delivered to my mum, plus I paid the extra for more flowers, I could of done better myself, absolute RIP off .”

Helpful Report

Posted 5 years ago

“There where hardly any flowers and a lot of them came dead and discoloured”

Helpful Report

Posted 5 years ago

“Made out on the picture like you got a big bunch of flowers, brought for Mother’s Day, spent £26 and they looked like a £5 bunch from Tesco/Asda. Massively disappointed and will never get from here again.”

Helpful Report

Posted 5 years ago

“The flowers I sent for Mother’s Day were very good,All the flowers were fresh and looked very good.”

Helpful Report

Posted 5 years ago

“Very poor value flowers. They don't look anywhere near what the images on the website lead you to believe. I have used them once before and most of the lilys failed to open. I thought I'd give them one more go, tempted in by a 25% off deal. However, the flowers that should have been £40 were again substandard. The bouquet was really small, the roses were going over after 3-4 days and now on day 7 half of the lilys look like they won't be opening. I wouldn't pay £10 for them they were that poor. I could have got a much better bunch for a fraction of the price from Aldi or any other supermarket. I would urge anyone to look elsewhere. Try the Shell garage, the corner shop, anywhere else.”

Helpful Report

Posted 5 years ago

“Ordered flowers for Mother’s Day. The flowers that arrived were nothing like the ones I ordered and my mum was really disappointed. I could of got her a much better bunch at Asda for a quarter of the price. When I emailed customer service to inform them, they wasn’t helpful at all. Didn’t get a refund Or a replacement bunch.”

Helpful Report

Posted 5 years ago

“Ordered flowers for Mother’s Day from Bunches - my second order from them. My Mum sent me a picture of them and they looked awful - nothing like what I’d ordered and paid for. I was embarrassed, disappointed and upset as I was unable to visit her due to social distancing. I will not be using Bunches again!”

Helpful Report

Posted 5 years ago

“Partner didn’t like them said I wasted my money”

Helpful Report

Posted 5 years ago

“Wouldn’t recommend,”

Helpful Report

Posted 5 years ago

“Failed in delivery for my mother on mothers day.Apology sent but no offer of part refund or voucher”

Helpful Report

Posted 5 years ago

“Should of been £22 looked like a £5 bunch from tesco. Very disappointed won't be using again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were disappointed with the bouquet that arrived. Our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers turned up half dead”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Flowers was dead emailed bucnhes and no reply for a week don't use”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. We can see that you have been in touch with us and this issue has now been resolved. Kind Regards - Bunches

Posted 5 years ago

Bunches.co.uk is rated 4.7 based on 200,448 reviews