“Turned up 3 days late for my friends birthday. Most of the flowers were wilted. Not happy”

Posted 5 years ago

Thank you for your review. We are sorry to hear your flowers arrived later than expected and this affected the quality. unfortunately Royal Mail are under an increased amount of pressure due to the impacts of the recent Covid-19 outbreak and some deliveries have been affected. We can see that a replacement has been arranged to make up for this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regard - Bunches

Posted 5 years ago

“The flowers arrived 2 days later that I had booked for. This was very disappointing as they were for my mum on her 75th birthday. The condition of the flowers was not great either”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“The flowers arrived in sat and were dead by Friday. Not happy as these were for my mum 400 miles away!”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“I usually order from Bunches as when ever I have sent some I have been told they are good but I received some last week from my Husband and I am sorry to say they were not very good. He sent 12 red roses and the outer leaves were already turning brown and they have died already and were not in bud. Disappointed this time sorry.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - bunches

Posted 5 years ago

“Despite 10 days notice the flowers were delivered a day late”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“order number 8727616 54th anniversary flowers for my wife should have included freesia but not a freesia to be seen very disapointed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Was delivered way later than stated. The flowers were not worth the money paid. Would never order again. Really not happy with customer service either as never responded to email sent.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift and you have not recieved a response from us. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“They didn’t look like the photo and came half dead! Not impressed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - bunches

Posted 5 years ago

“Hi I order flowers for my sister birthday when they came the box was open there was no food or card and the flowers were damage .”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I am so sorry to have to tell you but my daughter has sent me flowers on a few occasions from yourselves and they have been beautiful. And I myself have used your service and been informed that the flowers were gorgeous! However I am sad to say that my daughter sent me one of your watering cans with Rose's for Mothers day and when I received them the plant was almost on its last. Try as hard as I could but no way could I retrieve it. As I say usually I find your flowers / plants first class but I was bitterly disappointed on Mothers day.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Guaranteed for mothers day delivered a day late in poor condition emailed bunches but no reply very poor service would not use again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I’m extremely disappointed with the flowers I ordered for my mum. They didn’t even last 5 days.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“I wasn’t able to see my mum on Mother’s Day so I sent flowers and a card. The card never arrived. I was told I’d be reimbursed for it (only the card though- nothing to say sorry) but haven’t been; so they make a mistake which means my mum doesn’t get a Mother’s Day card and now I have to chase up their mistake.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift message was missing. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We can confirm a refund for the card has been processed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered a bunch for mothers day and the quality was appalling. The flowers looked nothing like the photo which stated it was the standard sizes. I emailed to complain about this and was told that the flowers were a different variety. I was concerned at the size of the bunch compared to the size advertised and the quality of the flowers. Will not be buying from this company again, for £21 I can go to the supermarket and buy a bigger and better quality bunch of flowers for less. Very disappointed, no compensation given.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I was disappointed to find the flowers I ordered didn’t last long. As I asked the home which was going to mum. As I’m not able to visit due to lock down viruse.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“For the price, the flowers were far too small, looked cheap and the “extra gifts” were not worth it. I spent nearly £40 for my mother to receive flowers that looked like £5 petrol station flowers on Mother’s Day. I strongly advise against using Bunches, who are a rip off of epic proportions.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Rubbish very small selection not value for money!! I’ve complained and had no refund yet”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. We can see that you have been in touch with us and we advise you to give the flowers a few day to bloom and then to get in touch. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Overpriced”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Disgusting, paid £30 for a bunch of flowers for mothers day and it looks like they were picked from a hedgerow! Not impressed at all!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“This was the first time i ordered. The bouquet was very small, had 5-6 flowers in it and moat importantly No Card stating the message i wrote. I was very disappointed indeed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews