“Used the option of the royal mail who delivered a full two days later. The lack of monitoring the transit was non-existent and will not be using Bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the deliver may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Bad show for £30!! Have emailed twice and still no response 🙈🙈”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you are not receiving our emails, however we can confirm that we have been replying to you, we have also received emails from a third party on your behalf. Please check your junk/spam folder, if you cannot locate these please contact us on 01623 750343 between 9am-12pm. Kind Regards -Bunches

Posted 5 years ago

“An error meant that flowers were delivered to the wrong address, despite the person living there telling the delivery person they were not for them. Bunches react by telling me they wont refund me and I need to ho and collect them...3 days later...during lockdown. An instruction which goes against the government requirement during lockdown and puts 2 people at risk. Absolute disgrace, use another company”

Helpful Report

Posted 5 years ago

Thank you for your reply. We are sorry you provided us with an incorrect address that lead to the recipient not receiving their gift. We rely on the information you provided to be correct. As the flowers had been delivered to where you requested at the point of sale, we were letting you know that resident at that address had taken them in. If the flowers have been delivered to an incorrect address, we are advising residents to leave safely on their property so that if the flowers are collected they are in line with social distancing. Kind Regards - Bunches

Posted 5 years ago

“Was supposed to get there last Saturday but didn’t get there till Wednesdays not the best”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Previously been very happy but this time flowers arrived 4 days late and very beyond revival. Have sent a message but not heard back. Will not be using again in the future unless I hear back :(”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived on Tuesday and not Saturday later than ordered for. They were in very poor condition and hardly any flowers, so disappointing. Will never order from here again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards Bunches

Posted 5 years ago

“Sadly, they arrived 8 days late for the recipients 70th birthday 😢”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“Very upset the carnations were broken, open fully open ,it was for my sister in law with terminal cancer very upset and disappointed,, will think twice before ordering again 😡”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Not delivered on time and half dead on arrival. Customer service response - sorry. Go back to marks and spencer. Frustrated I used Bunches. Mistake.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the flowers arrived in a sad condition. After looking into this we can see that our customer service team have offered to replace the flowers and are awaiting response from you. Kind Regards Bunches

Posted 5 years ago

“Very disappointed flowers arrived 2 days late roses were brown on outside and only last another 2 days not worth money paid for the quality of product could have got better from local supermarket will not recommend or use again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“The flowers were not delivered on specified date and although I only accept the standard delivery option the fact they advertise that 93% of deliveries are made on time I feel this is slightly misleading. .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry your gift didn't arrive on the day you would have liked. Our delivery partners are currently experiencing a significant increase in demand, therefore we are advising to allow up to three working days for delivery. We are dispatching gifts from Bunches HQ on time as always and our delivery partners are working hard in these difficult circumstances to deliver gifts and spread a little happiness. Kind Regards - Bunches

Posted 5 years ago

“Flowers were 2 days late and arrived wilted an embarrassing gift would not reccomend”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“My birthday bouquet arrived beautifully packaged (thank you for the sunflower seeds) The freesias smelt lovely”

Helpful Report

Posted 5 years ago

Thank you for your review. We are pleased to hear you were happy with your recent gift and our complementary sunflower seeds. The Freesias smell beautiful don't they? We notice that you have rated us 1 star. If there was any particular reason for that we would be grateful to hear about that. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Items did not arrive on the day requested but 2 days later. They lasted only 2 days & wilted almost immediately. Very disapointing.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“What you sent was nothing like what I ordered I was very upset and will never use you gain.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Although I typed the correct address into the form the program obviously at some further stage in the process inserted an old address which was active in 2012. I thought that good will might prevail and that another would be sent free of charge but was told this was my own fault.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear an incorrect address was provided at the point of sale. We do send an email confirmation so the information submitted can be checked, therefore if any amendments need to to be made this can be corrected before dispatch. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“I ordered flowers for my sister for Easter. I placed my order on the 4th April, they arrive today, almost all dead. What a disappointment.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift arrived later than expected, As a flowers by post company we rely on Royal Mail to ensure our gifts arrive on time; unfortunately they are under an increased amount of pressure due to the impacts of the recent Covid-19 outbreak and some deliveries have been affected. We can see that you have been in touch with our customer support team and a replacement has been arranged. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“My flowers didnt arrive and I have had to contact them 4 times with no satisfactory outcome at present I have had to ask for a refund twice and I am awaiting response. This has been going on for a week now”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry you have had cause for complaint. We were closed for a week over the Easter period, therefore there would have been a delay in our team getting back to you. We can see that this issue has now been resolved. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Absolutely disgusting service! Sent flowers Id ordered for my friend’s birthday to a completely different address. No apology. Only auto generated emails time and time again. No Customer Service just automatic messages saying how important their customers were to them ..... yeah! I really got that impression! Don’t trust Bunches to send love and happiness to your friends and family because they most certainly wont .... I don’t want to even score you 1 but response needs it 😡”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear your gift was sent to an incorrect address. After reviewing you complaint we can see that this issue has now been resolved. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Unfortunately the flowers I paid for never arrived. Hopefully someone from Bunches will contact be back soon. I know this is a difficult time and I hope I can adjust my review when I receive a refund or a location of my flowers.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you flowers didn't arrive as expected. We use Royal Mail for our deliveries; unfortunately they are under an increased amount of pressure due to the impacts of the recent Covid-19 outbreak and some deliveries were affected over the Easter period. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews