“I wasn’t able to see my mum on Mother’s Day so I sent flowers and a card. The card never arrived. I was told I’d be reimbursed for it (only the card though- nothing to say sorry) but haven’t been; so they make a mistake which means my mum doesn’t get a Mother’s Day card and now I have to chase up their mistake.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift message was missing. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We can confirm a refund for the card has been processed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered a bunch for mothers day and the quality was appalling. The flowers looked nothing like the photo which stated it was the standard sizes. I emailed to complain about this and was told that the flowers were a different variety. I was concerned at the size of the bunch compared to the size advertised and the quality of the flowers. Will not be buying from this company again, for £21 I can go to the supermarket and buy a bigger and better quality bunch of flowers for less. Very disappointed, no compensation given.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I was disappointed to find the flowers I ordered didn’t last long. As I asked the home which was going to mum. As I’m not able to visit due to lock down viruse.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“For the price, the flowers were far too small, looked cheap and the “extra gifts” were not worth it. I spent nearly £40 for my mother to receive flowers that looked like £5 petrol station flowers on Mother’s Day. I strongly advise against using Bunches, who are a rip off of epic proportions.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Rubbish very small selection not value for money!! I’ve complained and had no refund yet”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. We can see that you have been in touch with us and we advise you to give the flowers a few day to bloom and then to get in touch. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Overpriced”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Disgusting, paid £30 for a bunch of flowers for mothers day and it looks like they were picked from a hedgerow! Not impressed at all!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“This was the first time i ordered. The bouquet was very small, had 5-6 flowers in it and moat importantly No Card stating the message i wrote. I was very disappointed indeed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Awful - the bunch was significantly smaller than the picture - more like a 2.99 bunch from a supermarket- rip off. Only used as inter flora couldn’t deliver - never again!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were disappointed with the bouquet. The majority of our flowers are sent in bud to maximise vase life and limit damage whist in transit, therefore they do need a little time to open up to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Absolutely awful for the money you pay. Ordered flowers for Mother’s Day. Well they couldn’t have sent a worse bunch if they tried. Heads of the flowers had fallen off before evening opening, then more and more fell off through the course of the day. When emailed about this, they didn’t really care, said they’d send another bunch, but don’t really see the point, the first lot were bad enough”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to make this up to you, therefore If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 , we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Purchased three bunches of £32 flowers and they came they were tiny half the heads had fell off and all dead drooping flowers such a very disappointing mothers day for me my mother and my granny”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take a great deal of care in packaging our flowers to make sure that our customers receive the best quality , so we are sorry that you have been let down on this occasion. We would like to make this up to you, therefore If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Bitterly disappointed with Bunches for the second time. On a previous delivery I was told that delivery couldn't be guaranteed for a specific day unless I booked a courier. More recently, having spent £50 on two bunches, they arrived looking worse than a bunch from a garage forecourt. I won't be using them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Wasn’t happy with the bunch of flowers at all. Didn’t look anything like they did online.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered the 31 stem Freesia and Iris bouquet for my mum for mother's day. She got barely 10 stems Thoroughly disappointing and will not recommend!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift ans stems were missing. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I was really excited to order flowers for my mum on Mother’s Day. However I logged in to track my order and even though they were 5 minutes away they cancelled my delivery. They said they needed more information for my order but I had filled everything out online, clearly enough for my order to be submitted. They didn’t try and call or anything. I have been emailing them for a week now and still haven’t been told about a refund or another attempt of delivery.”

Helpful Report

Posted 5 years ago

Thank you for your email, we are very sorry to hear you gift wasn't delivered as expected. We use nationwide couriers and unfortunately when there is a problem with the delivery details they do not make calls whilst out on delivery. We can see that you have since been in touch with us and this issue has now been resolved. Please accept our sincere apologies for any disappointment this matter may have caused.

Posted 5 years ago

“Bit disappointed the flowers were dead when they arrived we tried contacting no answer”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Sorry but poor quality they where wilting after 2 days The letter box gifts Gin and chocolates very good”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great pride in packaging our flowers to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Really disappointed, poor quality flowers. Looked nothing like the photos on their website. Flowers didn’t blossom into anything or last very long. Will be saving my money next time and won’t be returning. Do not recommend at all.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Looked nothing like the photos, all came squished in the box, the only decent stem was snapped. Waste of money would not recommend to anyone.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Awful. Flowers were dried up and without water”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews