“I used to use this company all the time! Last time I ordered flowers they were delivered late! They sent me a voucher by email to use on my next purchase. Unfortunately I deleted email so contacted them numerous times to see if they could resend voucher! Nothing! Was ordering flowers last week dot my mother and so wanted voucher to use against new order. Messaged them again and no reply! Stupidly ordered flowers for mums birthday last week and again were delivered a day late! I do understand there can be a delay but should not ask you what day you want delivered if they cannot fulfill your request. So I will not be using them again. And I actually contacted them through their own website so no excuse for not getting back to me!”

Helpful Report

Posted 5 years ago

“So disappointed with the flowers died within 2 days. Won’t be using bunches again”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers did not arrive on correct day. Phoned Bunches to enquire was told I pickef the free post so couldn't guarantee. Order free delivery with Marks and Spencer and were delivered on time. Correct date and kept me informed via email o time etc when they were being delivered. Will not use Bunches again. The person I spoke to wasn't helpful either. I ordered these well over a week ago, can't see any reason why they couldn't get the delivery in time. Very disappointed. CUSTOMER SERVICE didn't care, said I chose the wrong delivery, but said could take up to 3 days again. Not happy.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I have been ordering flowers from Bunches over many years. There was only one occasion when I was a little disappointed and they rectified this immediately. Bunches provide a high standard service and a few times I have asked them to change an order and customer service are ‘on task’ literally with 24 hrs and solve the problem. Bunches are a unique business providing beautiful flowers and excellent customer service.”

Helpful Report

Posted 5 years ago

“Was disappointed on the condition of some of the flowers on arrival. Sent to try cheer a friend up so was not impressed.”

Helpful Report

Posted 5 years ago

“Flowers delivered day after birthday and died within a few days, despite following feeding instructions. They’re meant to be guaranteed freshness for 7 days, so I wouldn’t recommend purchasing from here and I won’t do so again.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered flowers, a card, a cake and a bottle of prosecco on the 4th of May for delivery 13th of May. They didn't even get sent. Bunches tried to say they might be up to three days late but conceded the point when I went to my order history and found that the order wasn't even there. They still took the money straight away though. I've been a customer of theirs for 8 years. Never again. What did they offer ...? Nothing, niche, nada, nowt.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy with the service. We can confirm the gift left our warehouse and we have also confirmed this with you. As you check out as a guest and did not log into your registered account you would be unable to see this order in your history. We sent a further communication to you on 19th May and we are still awaiting your reply to resolve this matter. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed on delivery very different as described on order not sure I shall order in future this is second time of poor orders”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Died after 2 days! Shame really!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“If you need a gift/flowers on time do not order from Bunches. Also the customer service is extremely poor and the adviser very arrogant. Never using Bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered to bouquets of flowers. One arrived perfect and the second one was terrible. I tried to contact bunches and complain but was passed from person to person and eventually just received a computer generated message. Not very happy at all as it was for a very special”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“My flowers were dead within 4 days!!! So disappointed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“Really disappointed, the flowers were not in a good condition at all, very disappointing for the recipient”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms didn't last well, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“As you are aware I made a complaint and heard nothing back. My father was so disappointed and my mother so upset you had 5 days to deliver their anniversary present that as they are in isolation had no option to get from online. The online chat ai used was horrendous and the customer service advisor was so rude. I have contacted the press in relation to my experience and they will be in touch very soon”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. As explained in our responses to you, our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Was very disappointed with the service. Ordered flowers 7 days before I wished them to be delivered, but was not delivered on day I requested. These flowers were for elderly Aunts birthday who lives on her own and is isolated because we cant visit. I understand about your 93% but why did this order fall into the 7% when ordered early. I will not be using your service again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. The date the flowers were ordered bears no relevance on the delivery date, as explained in our delivery terms our gift are dispatched 1 working day prior to your preferred date. We do recommend that if a specific delivery date is required that you upgrade to our courier service. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Did not receive the post point discount ?”

Helpful Report

Posted 5 years ago

Thank you for your review. After looking into your account, we can see that you have received your posy points. To view these you can log into your account to review the total saved. Kind Regard - Bunches

Posted 5 years ago

“The flowers were dead and did not look the picture.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I have to say that I was very dissapointed with the flowers which were sent to my niece and nephew, I paid quite a lot of money and extra for the extra stems, my niece sent me a photograph and I was shocked as to how poor they were.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I ordered a dozen red roses to be delivered on my wedding anniversary on 25 April. As they were coming by Royal Mail I was advised there was a 93% chance of them arriving on that day. That was clearly over optimistic as of today 2 May they have still not arrived.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“Flowers didn't arrive”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews