“Very little flowers”

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“These flowers only lasted for 3 days. Some were drooping when they arrived. They were bought in remembrance of my son, by my cousin. I would not tell her how bad they were because I would not wish to upset her.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Did not arrive on time, despite booking the date well in advance. For this reason I would not use again. They should use 24 hour tracked postage or a courier to ensure delivery.”

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Posted 4 years ago

“Would not bother buying again, flowers look amazing on the pictures but received flowers that look like they’d been picked out the garden by a four year old. Not happy at all”

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Posted 4 years ago

“Bouquet was delivered the day after the birthday it was ordered for, despite it being ordered a week or so in advance.”

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Posted 4 years ago

“Flowers did not really look like the photos, was a little disappointed”

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Posted 4 years ago

“Flowers arrived on day specified. Was disappointed with the money I paid and what I received. Left card blank to write our own personal message but a message had already been completed making the card useless.”

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Posted 4 years ago

“I normally find your flowers really good but was disappointed when my sister sent me a pick I felt like it was a bunch I could buy at the supermarket”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Incorrect (cheaper!) bouquet was delivered and despite emails to customer service, I’ve had to explanation or apology. Extremely disappointing for a special birthday present ☹️.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the upgraded substitution bouquet that was sent to the recipient. We will be in touch with you very soon. Kind Regards Bunches

Posted 4 years ago

“The bunch was very small for what I paid- was for a special birthday so was very disappointed. Would have got much bigger bunch if I had gone to a shop.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“My friend was delighted with the flowers she received. What she didn’t know was that I ordered carnations and she received lily and roses- a completely different bouquet. Such a shame as otherwise top notch! Delivery time was perfect.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I brought these for my partner but unfortunately they only lasted about 3 days- following the guidelines. A little bit disappointing overall. They looked amazing when they arrived. Well presented in the box and the metal vase is also a good one to have. Just wished the flowers lasted a few more days.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Have used bunches for over 8 years. Usually blooms and delivery are seamless. This time sunflowers looked they had been frozen and were dehydrated. They only lasted a few days. Whole delivery was left with neighbour instead of doorstep as all previous deliveries.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed. Buds didn't open and flowers looked sad very quickly inspire of water changes 're cutting and washing stems. Will not use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Lovely flowers however I received them on a Friday and by Monday we just about dead. Followed all instructions as advised”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“The last gift to a very dear friend was not delivered on the day asked for, it was presented to an industry establishment some 200m from the the address, this was a case of ‘it’s Sunday can’t be bothered’ not happy that it was delivered the day after the event.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately I was disappointed to the size of the bunch of flowers. For a £25 bouquet it looked rather sad and sparse in the vase. I visited the recipient a few days later and was slightly embarrassed by how mean it looked!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers and the cake came in a very average condition. I was expecting to see a more vivid bouquet of flowers for the price I paid. So disappointing”

Helpful Report

Posted 4 years ago

“I ordered a flower delivery for elderly relatives who had recently lost their son. Exact delivery day couldn’t be guaranteed by Bunches at the time of ordering so naturally I expected to have delivery confirmed via email. Sadly this didn’t happen so I had to ring the company to have confirmation but they were unable to give me this information as it was a Royal Mail 1st class delivery 🤔 It wasn’t appropriate for me to call my relatives at the time so a simple confirmation email from Bunches would have been reassuring. (I would of answered the following questions if I knew the answers)”

Helpful Report

Posted 4 years ago

Thank you for your email. We are sorry you have been unhappy with your choice of delivery. We do explain that our free delivery is not a traceable service, therefore we do not provide a confirmation of delivery. We do however offer a courier service where the order can be tracked, this comes with an addition charge of £5.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were okay but for the price would expect more flowers and to be better quality. I could find a nicer bunch in Tesco for £10. Some of the flowers were starting to go dead and didn't last very long. Feel like pay more for the novelty of having them delivered rather than the quality of the flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews