Bunches.co.uk Reviews

4.7 Rating 199,996 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for a very imprtant date, they arrived 4 days late and were all wiltered and dead. I was gutted as were meant to cheer the recipient up.”

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Posted 4 years ago

“Most buds failed to open, really disappointed although suspect the hot weather didn't help. Not much for full price a supermarket bouquet for a £10 would be better.”

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Posted 4 years ago

“Ordered flowers for my daughter for her 40th birthday. I was actually embarrassed when she sent me a picture of them. There were very few actual flowers and looked horrendous in the vase. Wont be purchasing from this company again”

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Posted 4 years ago

“Unfortunately they arrived after the date even thought I ordered them a week in advance to make sure that they would arrive on time”

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Posted 4 years ago

“Delivery driver didn’t deliver and flowers arrived 2 days later looking worse for wear”

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Posted 4 years ago

“The bunch of flowers I ordered for my mums birthday were delivered in a damaged, squashed box, the delivery man was apologetic but sadly when opening the flowers my mum discovered that numerous flower heads had broken off in the box. I feel very disappointed with this as I spent alot of money trying to surprise my mum only to be saddened by what she found.”

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Posted 4 years ago

“Flowers did not resemble the ones used in the photo. Roses were turning brown on edges of petals, I’ve had nicer photos from my local supermarket.”

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Posted 4 years ago

“Ordered 2 birthday bunches of flowers. One was nice and the other was very disappointing and nothing like the picture on the website. Won’t be rushing to order again.”

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Posted 4 years ago

“Received flowers on correct day roses were past it and were blown not very happy as they were birthday flowers wont be using bunches again.”

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Posted 4 years ago

“The flowers got delivered to a neighbour as I was out. I received no email saying that the flowers had been delivered or where they were. Also nothing through the door.”

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Posted 4 years ago

“Not up to the usual standard - flowers lasted only a few days and the bouquet was smaller than usual. Always good previously and I have never before considered going to another on line florist. If this sort of quality/quantity continues obviously I will go elsewhere.”

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Posted 4 years ago

“Very disappointed that you failed to contact me despite telling me you would. I sent an order in with two omissions and wanted them included in my delivery. It was not not delivered nor were I contacteded.”

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Posted 4 years ago

“Flowers ordered for a loved one's 70th birthday. Prompt delivery however, not the same quality as the picture advertised. Disappointing. If I was able to upload a picture I would have.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I sent a few flower deliveries to friends. I was really disappointed with what they received. Ones were dead after a day, she contacted them and got sent a replacement but that's hardly the kind gift that I'd hoped to send.”

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Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion. We are pleased to hear however, that our customer support team resolved this quickly and a replacement was sent. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Received a bunch of flowers for my silver wedding anniversary from my husband today. Very disappointed as the astromera part of the bunch were already open, drooping and dying. These are one of my favourite flowers. I have used your company before and usually the flowers are lovely and last for a couple of weeks. Very surprised with the flowers I received today.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information and the correct order number, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived on the day they said, but was disappointed some were wilting and not many in but as stated when bought.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I was disappointed not to have received any communication from you concerning confirmation the flowers had been delivered, I.e. exactly which date!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been unhappy no confirmation of delivery was received. We do explain on our delivery terms our free delivery service does not provide this service, however we do offer a tracked service for customers who wish to track their order, this is a additional charge of £5.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches

Posted 4 years ago

“Flowers arrived on requested delivery date which was an anniversary present, so thank you. However, flowers only lasted a couple of days before dieing which I was very disappointed with. This also ment they never actually looked like the picture presented on their website. I also brought the vase which looks fantastic but unfortunately leaks. Overall, I am really disappointed and unsure if I would buy from Bunches again.”

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Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Delivery as expected but flowers very disappointing A number of "wild flowers" included to pad the bouquet. Within two three days the flower heads were drooping and within a week they were all in the bin! My first time using bunches and my last! Seven day freshness guaranteed? They were in the bin by then.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers and paid for a courier delivery, as it was important the flowers Arrived on the Right day, I ordered them on the Thursday to be delivered on the Saturday , no flowers arrived . On the Monday I called bunches to explain wgathad happebed and they took the delivery charge off and said the flowers would arrive on the Monday 3 days late, they didn’t arrive so I called again on the Tuesday and ask for a refund as the flowers are now 4 days late, i was given a refund and told if the flowers do arrive bin them. The flowers did arrive in the Tuesday midday ad were dead so had to go in the bin , it was an emotional time for my friend which is why I ordered flowers and her receiving dead flowers made things worse , I won’t be using bunches again after such poor service e”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. As a flowers by post company we do rely on nationwide couriers to ensure our gifts are delivered safely and on time. Unfortunately, they have severely let us down on this occasion. We completely understand that there may have been a great deal of sentiment attached to this package and that you have been severely let down by the service. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 199,996 reviews