“Birthday flowers delivered one day late - beware small print and free posting on website . Bunch and gifts small scale . Customer service unhelpful . Will NOT be using this company again much better ones out there”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Didn’t arrive when requested. Flowers died after 2 days”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Have not received my order yet ! It was sent to Bicester instead of Witney depo ! Very disappointed as it was for my best friend’s birthday”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We can see that your gift arrived within our given timeframes Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Didn’t deliver until 5.50pm in the evening. Even though tracking said by 3pm. Delivery apparently isn’t guaranteed even though your asked to choose a date you want delivery. Only after you’ve paid does it say on confirmation email that it could be a delivery window of 48 hours. Very misleading”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. All of our delivery information is provided in our delivery terms which are present on our website. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Thought they was going to be nice flowers, bought them as a birthday present and they came nearly dead, three days later they was completely dead. Not really impressed, didn’t last long atall, would've been better getting them from the supermarket”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Have been using bunches for years never had a problem.This time although I always send to the same adress they dident arrive.When I inquired I was told I had given the wrong adress.They did offer me a 25% off if I orderd them again but it was too late for my aunty´s Birthday.I dont think I will be ussing bunches again.Both me and my aunty are very disapointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that you entered an incorrect house number that led to a failed delivery. As your order was placed online the order is processed with the information provided, previous orders are not checked to ensure you have entered the same information. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“The flowers arrived on time but were very disappointing . They did not last for even one week - some blooms did not fully open and died after 5 days . I have used Bunches many times and I am now regretting this birthday gift to my wife .”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers on the image look so beautiful I was really excited! I saw my friend opening the box and there were berely any flowers, it was such a small bunch of flowers... very disappointed, spent 40 pounds (including a bottle of champagne) but it was not worth it at all.. could have got the exact same flowers from sainsbury for 5 pounds. Very disappointment.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very upset to find out the flowers I got delivered to my sister in law only lasted 2 days very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Arrived late dead within days”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“My daughter said the flowers were brown the box was torn and broken and put them straight in the bin”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“dont bother”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry you have been unhappy with our service. Unfortunately, the flowers had already left our warehouse by the time you had contacted us and we were unable to amend the delivery address. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Appalling service. Failed to deliver and refund. Don’t buy your flowers from this company.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry you have been unhappy your delivery did not reach the recipient. Unfortunately, the address provided was invalid. When an order is placed online we rely on the information to be correct and we cannot be held responsible for undelivered gift when inaccurate information has been provided. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Not delivered”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Never again i will not use services of this company I order a Beautiful pink bouquet My sister received old flower and it is completly diffrent than in the description”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers lasted 4 days! Terrible product”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Disappointed with the flowers I received half were dead and the others were dying.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“I am afraid the bouquet itself was disappointing, it did not look good at all and looked very small and not as per picture. The only good thing I could say is that the delivery was fast. I am afraid I would not recommend bunched.co.uk”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I don’t want to do this publicly but be in touch”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“Wasn’t happy at all looked nothing like they was meant to could have got better ones at the petrol station they really looked shabby .the lady is terminal I’ll I was so upset when she received these”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews