“Disappointed with the flowers I received half were dead and the others were dying.”

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“I am afraid the bouquet itself was disappointing, it did not look good at all and looked very small and not as per picture. The only good thing I could say is that the delivery was fast. I am afraid I would not recommend bunched.co.uk”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I don’t want to do this publicly but be in touch”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Wasn’t happy at all looked nothing like they was meant to could have got better ones at the petrol station they really looked shabby .the lady is terminal I’ll I was so upset when she received these”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“The bouquet never arrived, when they didn't find someone at the address, they took it to the near Royal Mail office and then I asked redilevered and again never arrived! Why do you need a bouquet after one week at the Royal Mail office? worthless”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Not a lot of stems considering price. Picture looked better than what was delivered - very disappointed especially after reading reviews”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Flowers were bought for a birthday present but were 2 days late. Disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers were in time but the roses three of them were dead on arrival. I will not be using Bunches again. A different company also delivered flowers and in contrast they were excellent. V disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“As far as I can establish, my flowers were never delivered. I did not get a confirmation email saying they had been, and it turned out that the recipient had been taken to hospital and later died. If they were left with a neighbour I don't know, then at least I should have been informed. So my money was lost, and the person for whom they were sent never received them. This was the first time I used this site. I tried to get feedback from the site but could not find any way to track the flowers. I will never use Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are very sorry to hear of the passing of the recipient. We will be in touch with you very soon. Kind Regards - Bunches

Posted 3 years ago

“I will not order again very poor flowers looked scant and not like the photo. I am embarrassed to ask the recipient how long they lasted but from the arrival they did not look fresh. I guess never order for a Monday delivery poor customer service when i complained”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. We do offer a 14 day freshness guarantee with this bouquet, therefore if it doesn't last please let us know. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“My daughter’s birthday was on Friday 14th May. Her flowers arrived on the doorstep on her return from work on Monday 17th May. On opening she found all the alstroemerias were denuded of leaf and flowers were drooping. I chose this bunch as alstromerias are so long lasting. Very disappointed. When saw flowers this weekend felt very let down. Can send picture.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I have used Bunches for years the flowers were for my nieces Birthday. I was very disappointed there was only 6 flowers and 3 of them were broken. I am glad I had added a cake, butterflies and card it didn’t make it look so bad. I don’t think I’ll be using you again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Nearly £30 for leaves basically”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I was very disappointed with the bouquet I received from you. I expected more than 12 carnations for the cost of £24. I even bought the vase which made the flowers even more pathetic in appearance. I immediately had to replace the bouquet as they were so dismal and I won't be purchasing any more from you again. I will happily shop else elswhere.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed that the flowers I ordered were not delivered on the day agreed but only arrived 2 weeks after the order was placed!!!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“I recently bought the spring garden bouquet for a friend and the freesias and roses bouquet for my sister in law. My friend sent me photos of her bouquet, which I can provide and I can only describe it as diabolical, the difference between what she should have received and what she did actually receive was massive and in no way did her bouquet either look vaguely like the photo online or contain the flowers which were listed in the written description of content. My sister in law said her flowers were lovely but I didn’t see photos of them... wonder why? I’m deeply disappointed and actually feel quite embarrassed. Certainly not worth the money I paid for them so definitely not recommended.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Poor quality flowers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The most straggly bunch of non scented freesias arrived When I saw them in my mums vase I was embarrassed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Normally I can't fault Bunches but this was terrible. It was my BFF's birthday. The flowers arrived a day late despite being ordered well in advance. The roses were were in full bloom so only lasted a few days and the material supporting the cut stems was bone dry. I'm not sure I will use them again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Irises did not open properly. Very disappointing”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear the iris's didn't open out fully. We have popped an email over to you in the hope we can resolve this for you. Please accept our sincere apologies for any disappointment this matter may have caused and we look forward to hearing from you soon. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews