“I was very disappointed to see the quality of the flowers that my friend received after she got engaged. They were nothing like the picture I had ordered from, they were almost withered when the arrived and the flowers were poor quality.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Nothing like the picture not worth the money”

Helpful Report

Posted 3 years ago

thank you for your review. We are very sorry to hear that you have been disappointed. We have popped an email over to you in the hope we can make this up to you. Kind Regards Bunches

Posted 3 years ago

“Very dissapointed alredy way past there best, dying and dead within 3 days.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“Royal Mail did not deliver to correct address it was left at a next door neighbours no one lives in that house was left on doorstep.It was only the fact we rang to ask if they had received the flowers at 8.00pm as they had not contacted us that they went next door when they seen a parcel there and as the weather was hot the flowers were dead they tried with flower food and water but did not revive VERY DISAPPOINTED AS IT WAS FOR THEIR GOLDEN WEDDING ANNIVERSARY will not order again and sorry but unable to recommend to friends or family”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers were left at the wrong door. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“I have used Bunches many times over several years and have always been pleased with the service. However, I recently placed an order and paid the additional cost to have guaranteed delivery on 12th July. I received an e mail on the morning of 11th July telling me it would be delivered between 12.30 and 1.30. I didn’t see the e mail till 12.30 and so was unable to do anything to change the delivery slot. This was very disappointing and negated completely my paying the additional cost for guaranteed delivery . I have now received an e mail from you in response to my original review comments above explaining that the delivery would have been attempted if the recipient had not been available when it was first attempted. The issue was not that a second delivery attempt was needed but that the delivery was made the day BEFORE it was scheduled with a guaranteed date additionally paid for!!! Pat Graham”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with the service. We do send an email with an estimated time of arrival, unfortunately, if the recipient is not available to accept the gift this is taken back to the depot and a delivery attempted the following day. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“The flowers were never delivered. This is so disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“The card arrived blank I was very dissatisfied”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the gift arriving with no message. After reviewing the order we can see no gift message was provided at the point of purchase. We do send a confirmation email that allow the order to be checked and amended before the gift is dispatched. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Not as shown in photo. Thought I had ordered mixed bunch of flowers. Very disappointing for £25.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“After using this company and alway happy I ordered flowers to be delivered to my friend on her Wedding Day, the flowers were delivered the day after her wedding when she was on Honeymoon ,now I’m left thinking they just withered by her doorstep . When I contacted Bunches they just said unless you pay for express delivery they can take longer to deliver, I ordered the flowers on the 30th June to be delivered on the 2nd July 2 days before the date of her Wedding. I will not use the company again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the date you would have liked. The delivery service selected is a 1-2 working day delivery, our gifts are dispatched 1 working day prior to your selected date as explained in our deliver terms, therefore it is advisable to select an earlier delivery date to ensure the gift arrives within the timeframes you would like. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“I didn’t even receive my order!! I need to a refund rn”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“what a waste of space these flowers were bought as tribute for my husbands birthday as he passed away last july. they never even llasted the week. half never even opened. will not be using them again”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Not overly impressed with either the quality of the product or their longevity. They arrived dried out, brittle and in need of CPR. They were attended to for 5 days before they needed to be put out of their misery. I have been using this company for a few years but have never before seen what has been delivered as they have been sent to people I don't see often. When asked they usually reply with a grateful "thank you" but nothing else. It makes me feel that the people I have sent them to before might have also received poor quality goods but were to polite to say.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered a cake and a card which wasn’t delivered with the flowers”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear items were missing from your gift. We will be in touch very soon to make this right for you. Kind Regards Bunches

Posted 3 years ago

“Quality and size of the £30 monthly annual service is consistently poor, usually made up of over 35% non flowing sticks and leaves. While the sticks and leaves last a while the flowers are usually dead within 5 days. I simply don't have the time to complain and send photos on the recipients behalf. Dreadfully poor service from talentless colour blind florists.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed, £27 for a handful of buds”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“They let me down it was not good of them to send the flowers late and spoiled the occasion they was for and as much as I love there flowers I feel I have lost all faith in them”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I have always found Bunches good value for money until this last order. I was very disappointed with the size and quality of the bouquet and the packaging. They were for a work colleague and when they arrived I was embarrassed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Wasn’t best pleased with the flowers I ordered, for £27 I was expecting nicely presented bunch of flowers, the bunch didn’t look full at all.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I have ordered off here a few times now and been very happy. However this time I was shocked the flowers delivered to my mother on her birthday were shocked... very droopy and they were nothing like the pictures, half the flowers were missing and there were like 6 stems, it was rather embarrassing if I'm honest.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered 4 bouquets, worth over £100. 3/4 of the recievers informed me their flowers died before a week of having them. These were surprise thank you flowers for our friend and family for helping at our wedding. Very disappointed at the quality, especially as we spent over £100, and they didn't even last a week.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews