“Nearly £30 for leaves basically”

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I was very disappointed with the bouquet I received from you. I expected more than 12 carnations for the cost of £24. I even bought the vase which made the flowers even more pathetic in appearance. I immediately had to replace the bouquet as they were so dismal and I won't be purchasing any more from you again. I will happily shop else elswhere.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed that the flowers I ordered were not delivered on the day agreed but only arrived 2 weeks after the order was placed!!!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“I recently bought the spring garden bouquet for a friend and the freesias and roses bouquet for my sister in law. My friend sent me photos of her bouquet, which I can provide and I can only describe it as diabolical, the difference between what she should have received and what she did actually receive was massive and in no way did her bouquet either look vaguely like the photo online or contain the flowers which were listed in the written description of content. My sister in law said her flowers were lovely but I didn’t see photos of them... wonder why? I’m deeply disappointed and actually feel quite embarrassed. Certainly not worth the money I paid for them so definitely not recommended.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Poor quality flowers”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The most straggly bunch of non scented freesias arrived When I saw them in my mums vase I was embarrassed”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Normally I can't fault Bunches but this was terrible. It was my BFF's birthday. The flowers arrived a day late despite being ordered well in advance. The roses were were in full bloom so only lasted a few days and the material supporting the cut stems was bone dry. I'm not sure I will use them again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Irises did not open properly. Very disappointing”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear the iris's didn't open out fully. We have popped an email over to you in the hope we can resolve this for you. Please accept our sincere apologies for any disappointment this matter may have caused and we look forward to hearing from you soon. Kind Regards - Bunches

Posted 3 years ago

“When I decide, as a customer, to order a Bouquet of flowers for my sister’s b’day because I don’t have time to go to Asda’s to buy one, I EXPECT THE FLOWERS TO BE EXACTLY AS IN THE PICTURE ON YOUR WEBSITE!!! I ordered them one day before her bday so they can open enough and look nice. They did open, BUT IT WAS NOTHING LIKE TOUR PHOTO ON THE WEBSITE!!! Such a dissapointment as I had to go and buy other flowers, some wrapping paper , just to make it look like a damn £24 flower bouquet. I could have easily bought one for £10 from Asda, Tesco, Lidl. Imagine if I would have sent it directly to her address. I would have looked like an idiot!!! Thank you for nothing!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“flowers sent were not as in the photo. less flowers and incomplete. Terrible really.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered a freesia selection for my friends birthday, costing £24 and when she sent a photo of the flowers I was gutted! That same evening I had bought two bunches from the supermarket for 3 pounds and got more (and nicer looking ones) in that purchase. Won't buy again based on this experience...”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“To be honest I was going to email you with a compliant ! The tulips I sent to my daughter who is just had a baby that I cannot see with the restrictions were dead and mouldy at the stems she had to throw them away I was bitterly disappointed I wait your Reply ?”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Awful flowers for the price. Could have purchased the same £15 cheaper in a supermarket. Will never purcase from them again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“The service was very poor. They delivered wrong flowers for my sister’s birthday and no message card indicating where the flowers were from”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Was encouraged to use this firm by a discount offer. Very disappointed; recipient sent me a picture of a small bunch. I felt like a cheapskate.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I cannot review something I have not seen - the bouquet was sent to my sister in Wales. One star for asking a silly question.”

Helpful Report

Posted 3 years ago

“Flowers were not good quality. Some petals were already brown when they arrived. Did not last longer than a day. Would not buy again and would not recommend.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed I didn't get my happy birthday message on the card.”

Helpful Report

Posted 3 years ago

Thank you for your email. We are sorry you are disappointed the gift message was not added to the card. After looking into this we can see that no message was provided at the point of sale. We do provide an email confirmation so that customers can check their order and make any amendments if necessary. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches

Posted 3 years ago

“Ordered the flowers at about 4pm on a Friday to be sent to elderly mother who had just had a fall. Paid £5.99 for the next day delivery Saturday by courier. The flowers arrived on Sunday. Not at all happy with this service. Will not be using bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Beautiful flowers but customer service leaves a lot to be desired! I’ve ordered a few times now & I was very happy until a bouquet wasn’t delivered on the right day! I emailed querying where it was & they were so rude & unhelpful basically just blamed COVID for the delay & directed me to their terms & conditions! I was disappointed as I’d sent the flowers for a Ruby Anniversary, it’s now 4 days since the flowers were supposed to be delivered & still no sign of them! Bunches were very reluctant to refund so had to open a dispute with my credit card, will never order from them again which is a shame as the first few deliveries were lovely!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews