“The flowers were ordered for my 92 year old aunt’s birthday for 29th July but weren’t delivered until 4th August. Not impressed so probably won’t use you again, unless you can give me a reasonable explanation on a week’s delay!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your gift arrive with your Aunt later than expected. We will be in touch with you very soon regarding this. Kind Regards Bunches

Posted 3 years ago

“The flowers were delivered late after 10.00. However more importantly they looked nothing like the picture displayed on your web site. To receive negative feedback from my wife was particularly disappointing as she felt she could have picked better flowers from a field. I feel terrible having to write this complaint but I will never use bunches again or advise anybody else to. Very very disappointing😩😡”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Absolutely horrified at the flowers delivered to a dear friend compared the what was advertised… would not recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Arrived two days later than scheduled. Wanted it delivered on a Sunday and they booked delivery with the Royal Mail who don’t deliver on Sundays”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The photos of the flowers were extremely deceiving. Although they still made a pretty dinner setting, a more joyful, colourful and exciting bunch was advertised. They resembled the ones in the box in the photos. If this is the case, you're the Wish version of florists.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Very poor. Some dead blooms and others quite wilted.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Sorry to say I wasn’t happy, not usually a moaner but I was disappointed .”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed with the quality of the flowers sent these were a birthday gift and they died within 3 days and didn't even last until her actual birthday very unlikely I shall purchase again”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“We looked at the flowers online and they looked beautiful and we ordered them and what arrived was nothing like we ordered. They lasted less than a week. Would not recommend.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“Flowers arrived limp and lifeless. Trimmed the stems slightly,put them in a vase with the flower feed and they never revived. Had to throw them out next day”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“Flowers looked nothing like the picture, wasn’t even half the bunch that was online and this is after waiting for them to all bloom. Would not use again and go back to my usual online flower delivery company.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“Very disappointed with the service from bunches. My order was flowers and 3 additional gifts. The order arrived without the additional gifts. Luckily enough i had asked my friend what the candle smelt like as that was how i discovered they were missing, When i contacted Bunches the operator just resent the items which okay was correct but this ruined the surprise. Nothing more from bunches than "okay we'll send then again". Expected more from them. Not a happy customer at all.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your additional items were missing from the gift. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“I was very disappointed to see the quality of the flowers that my friend received after she got engaged. They were nothing like the picture I had ordered from, they were almost withered when the arrived and the flowers were poor quality.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Nothing like the picture not worth the money”

Helpful Report

Posted 3 years ago

thank you for your review. We are very sorry to hear that you have been disappointed. We have popped an email over to you in the hope we can make this up to you. Kind Regards Bunches

Posted 3 years ago

“Very dissapointed alredy way past there best, dying and dead within 3 days.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“Royal Mail did not deliver to correct address it was left at a next door neighbours no one lives in that house was left on doorstep.It was only the fact we rang to ask if they had received the flowers at 8.00pm as they had not contacted us that they went next door when they seen a parcel there and as the weather was hot the flowers were dead they tried with flower food and water but did not revive VERY DISAPPOINTED AS IT WAS FOR THEIR GOLDEN WEDDING ANNIVERSARY will not order again and sorry but unable to recommend to friends or family”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers were left at the wrong door. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“I have used Bunches many times over several years and have always been pleased with the service. However, I recently placed an order and paid the additional cost to have guaranteed delivery on 12th July. I received an e mail on the morning of 11th July telling me it would be delivered between 12.30 and 1.30. I didn’t see the e mail till 12.30 and so was unable to do anything to change the delivery slot. This was very disappointing and negated completely my paying the additional cost for guaranteed delivery . I have now received an e mail from you in response to my original review comments above explaining that the delivery would have been attempted if the recipient had not been available when it was first attempted. The issue was not that a second delivery attempt was needed but that the delivery was made the day BEFORE it was scheduled with a guaranteed date additionally paid for!!! Pat Graham”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with the service. We do send an email with an estimated time of arrival, unfortunately, if the recipient is not available to accept the gift this is taken back to the depot and a delivery attempted the following day. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“The flowers were never delivered. This is so disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“The card arrived blank I was very dissatisfied”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with the gift arriving with no message. After reviewing the order we can see no gift message was provided at the point of purchase. We do send a confirmation email that allow the order to be checked and amended before the gift is dispatched. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Not as shown in photo. Thought I had ordered mixed bunch of flowers. Very disappointing for £25.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews