Bunches.co.uk Reviews

4.7 Rating 188,545 Reviews
92 %
of reviewers recommend Bunches.co.uk
4.7
Based on 188,545 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Bunches.co.uk Reviews

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.65. Bunches have successfully delivered over 10 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

My flowers ordered for my late sister were not delivered because the delivery driver could not find the address- even thought Google app can clearly find it. Consequently these flowered were returned and destroyed and I was still charged Will not be ordering again after years of being a loyal customer
Helpful Report
Posted 2 weeks ago
Very disappointed with the bouquet for my daughters opening night of Come from Away 2 roses 1 which had a very droopy head Lots iof greenery. Probably £5. -£7 worth of flowers ☹️
Helpful Report
Posted 3 weeks ago
Hello, this is the first time I have used bunches and quite frankly I was disappointed in teh product that was recevied. It did not meet my expectations.
Helpful Report
Posted 3 weeks ago
Customer service were extremely unhelpful and dismissive
Helpful Report
Posted 3 weeks ago
Ordered for my sisters 7 days before but not delivered until the day after at 5.20 pm. Disgusting service. Until they stop using royal mail stay clear
Helpful Report
Posted 3 weeks ago
When ordering from bunches you get the option of royal mail or paying extra for guaranteed courier delivery. I paid the extra. Delivery came on Saturday morning when I was in the shower. The POSTMAN put a card through the door saying they had taken it back to the sorting office and delivery would be made on Monday. Contacted bunches to find out why it had been sent by royal mail. Was told that it had been sent by RM Courier service and that it was bunches policy that plants and flowers should be taken back to the sorting office. Why the hell would you do that? So a plant was going to sit over the weekend uncared for and allowed to go dry. That's why I chose courier - all the couriers that come here have the common sense to take undelivered parcels to neighbours. When delivery finally arrived on Monday it was delivered by my regular postman. Not TM Courier. So bunches are basically ripping people off with additional delivery charges. Attempts to get a satisfactory response from bunches have failed. Basically call centre staff reading from a script. Will go elsewhere next time where hopefully the customer service will get more professional.
Helpful Report
Posted 1 month ago
Very disappointed, the roses did not look great on arrival and most looked dry the next day. They were put in water with the feed on arrival.
Helpful Report
Posted 1 month ago
Had last valentinedelivery to my wife which was not cheap the roses did not flower they just died the other flower did bloom will not be using you again
Helpful Report
Posted 1 month ago
Ordered flowers for Valentine’s Day paid extra for delivery. Only for flowers to be delivered on the 15th of February!!!! I obviously understand that these things happen they offered zero help and just attached link to their delivery disclaimer!!! Thanks a bunch for mucking up my valentine day 👍
Helpful Report
Posted 1 month ago
Was told the flowers would last 7 days after 4 days they started to wilt. Had ordered more for Mothers Day but cancelled the order.
Helpful Report
Posted 1 month ago
Absolute rip off for the price paid. Very small bouquet, smaller than a £15 one from a supermarket even when I opted for 'large'. Also started wilting within a week.
Helpful Report
Posted 1 month ago
Very disappointed in the valentine flowers I brought as they looked nothing like what they did in the picture, also came scrunched up and few heads had fallen off
Helpful Report
Posted 1 month ago
Absolute pathetic service. Going down the drain. Flowers were stale & old. No smell, no blossom, nothing. They've started charging ten times for what they used to do, for absolute worse service from before.
Helpful Report
Posted 1 month ago
I’ll start by saying the Packaging was lovely, but when they arrived 70% of the flowers were already dying so you can imagine I wasn’t impressed after spending £30 for my girlfriends flowers for Valentine’s day and seeing that.
Helpful Report
Posted 1 month ago
order was delivered a day late!
Helpful Report
Posted 1 month ago
I ordered flowers on a Thursday, for delivery on the following Monday, yet they didn't deliver until the Tuesday. As this was for a birthday gift it's simply unacceptable. The only way to (supposedly) guarantee delivery is by paying another £5.99 for this service, when they should just be delivering on time, as other companies do. Bunches have definitely been struck off my list for buying flowers in the future, there's far too many other companies that actually deliver on time for no additional cost. Shame I decided to give Bunches a go this time, but I won't be making the same mistake twice!
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Posted 1 month ago
The flowers were sent to a friend to celebrate her engagement and I was so embarassed when she sent me a photo! They were spindle, past their full-bloom stage and a bit pathetic really. So disappointed. I should have relied on better brands, such as Freddie's Flowers!!
Helpful Report
Posted 1 month ago
Paid almost £30 for an apparently extra large bouquet for my nan and she got about 5 flowers absolute scam
Helpful Report
Posted 1 month ago
I chose bunches because it had a guaranteed delivery date and unfortunately birthday flowers were delivered two days late! I can’t comment on the flowers as I haven’t seen them but the late delivery meant my relative thought I had forgotten her birthday. Will not be using Bunches again.
Helpful Report
Posted 1 month ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gdeliveryift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 1 month ago
the pot my plant was in was cracked all the way round
Helpful Report
Posted 1 month ago
Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 1 month ago
Bunches.co.uk is rated 4.7 based on 188,545 reviews