Bunches.co.uk Reviews

4.7 Rating 198,031 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sender I sent my parcel too still hasn’t got the package , and dpd still have it !?”

Helpful Report

Posted 5 months ago

Thank you for your review. We are so sorry to see that your gift did not arrive as expected. We will be in touch very soon, to make t is right for you. Kind Regards Bunches

Posted 5 months ago

“Absolutely appalling service. Ordered a birthday card 7 days prior to the birthday and it came 5 days after the birthday!!! They were not sorry or offered a refund. Kept giving excuses after excuse! Do not buy from them.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry your gift card did not arrive as expected. We can see that you have been in touch with us and we are waiting for you to confirm the delivery address so we can review this further. Please pop this over to us and we can then resolve this issue. Kind Regards Bunches

Posted 5 months ago

“I am really sorry to write this but the flowers I ordered for my sister didn't arrive to her. The postman had trouble delivering them and after my sister arranged another day they didn't arrive. Sad.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Received my flowers and was very disappointed they did not look like the picture on the site,I received less flowers then what are shown. They were for my husbands heavenly birthday I had to go out and buy more. I will not be purchasing from bunches again.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“Unfortunately, the picture of expected flowers and the real flowers was completely different. It was less flowers and the bouquet was really small. But I bought side XL.”

Helpful Report

Posted 5 months ago

“The recipient told me that the flowers were left on the doorstep in the absolutely pouring rain. The box was drenched. Disappointed to be honest as I had specifically ordered letterbox flowers as I knew my friend would not be at home.”

Helpful Report

Posted 5 months ago

“I have already emailed to let you know that I am really angry about Bunches. Both my orders this month were delivered without cards. Neither of my aunties knew the flowers were off me! £60 it cost me. Absolutely furious and sad. I had to ask them if they received my flowers!!! It was embarrassing!”

Helpful Report

Posted 5 months ago

“Very disappointed, my partner's 75th birthday, didn't receive her flowers until late teatime, days nearly over. Her daughter who lives in australia had her flowers delivered by 10.00am”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. We do advise that our deliveries take place until 7:30pm in our delivery times so customers are aware of the timeframes for delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 5 months ago

“I ordered an extra large bouquet and they just sent two regular bunches separately. Did not look nicely arranged in one vase would not say it was worth the £50”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an image over to flowers@bunches.co.uk with an image of how the flowers were received, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Ordered for the first time as was looking for a change from competition. Very disappointed with the value for money when flowers arrived. Would not recommend and buy again. Very few flowers for the price I paid.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“I ordered flowers weeks in advance of a specific date and they were delivered a day late. The flowers were not in good condition as they had started to wilt.”

Helpful Report

Posted 6 months ago

“The special delivery flowers for my daughter’s wedding anniversary did not arrive!!!! I will NEVER use ‘Bunches’ again!!!!!”

Helpful Report

Posted 6 months ago

“Having ordered flowers to send to someone who had lost a child I completely regretted the decision to use Bunches. Despite being at home Royal Mail failed to deliver saying they had knocked and there was no-one there. The recipient has only just managed to get the flowers, a week later. Although some of them have survived some haven't. I contacted Bunches and was told by two people that there was nothing that they could do and that delivery men often just knocked the door rather than ringing the bell. As the recipient lives in a flat knocking a door on a different level of the building was unlikely to get a response, something you would imagine Royal Mail would have realised. I won't be using Bunches again and will definitely not be recommending them to anyone.”

Helpful Report

Posted 6 months ago

“My Best friend was not home when the flowers arrived, they did eventually deliver to the neighbours, after my friend had to leave.”

Helpful Report

Posted 6 months ago

“Lovely idea however the box was delivered damaged, two of the products from the hamper were damaged as a result of the bad handling. Very disappointed.”

Helpful Report

Posted 6 months ago

“Very disappointed, I ordered as a sympathy to a friend, I realise it was to the isle of mull, but maybe a little note on your page explaining if wanted on one of the islands it is not advisable.”

Helpful Report

Posted 6 months ago

“I was very disappointed with my flowers, and they were all gone over in 3 days, sorry”

Helpful Report

Posted 6 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 6 months ago

“Unfortunately I was excited about these flowers as they were for my mother-in-law who lost her sister so I sent them to her as a condolence gift but when she received them and showed me a picture, I was in shock of how they looked nothing like the photo. No resemblance at all! Just looked like it was thrown together. Very upset about it.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“Not like the photos so will stick with alternative supplier.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“Nothing like picture of ordered flowers!! Will be contacting customer service tomorrow!!”

Helpful Report

Posted 7 months ago

Bunches.co.uk is rated 4.7 based on 198,031 reviews