“Flowers were gorgeous but arrived 4 days late.”

Posted 5 years ago

“I was disappointed that the bunch of flowers was so small”

Posted 5 years ago

“As the flowers were sent to someone else I can it really make any comment. The person I sent them to received them but as to what they were like I am not able to day”

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Posted 5 years ago

“The actual flowers received did not contain those as shown in your picture. I chose the yellow alstromeria and carnations, but they were replaced with a small yellow daisy/chrysanth instead, which do not compare.”

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Posted 5 years ago

“Although ordered in plenty of time for my sisters birthday 2nd April the flowers didn't arrive until 4th April. This I found disappointing though understanding at this difficult time.”

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Posted 5 years ago

“Head of 3 for flower l will go back to our florists her flower was good”

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Posted 5 years ago

“I have been delighted with the quality of the flowers received,”

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Posted 5 years ago

“Flowers fine, but for the first time, they arrived a day late which was frustrating”

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Posted 5 years ago

“Flowers ok but arrived a day late”

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Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I have ordered from Bunches many times and have always had favourable comments from the recipients. It is a very trying time at the moment for everyone and I do understand that the delivery date I requested might not happen but although my friend who received the flowers was very pleased she sent me a photo and I was upset to see they were not the ones I had ordered and they looked very droopy. As I said before we are in difficult circumstances and this experience has not put me off using your company in the future.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Good Value service and lovely flowers but unfortunate they wouldn’t deliver To Northern Ireland for Mother’s Day”

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Posted 5 years ago

“I would usually rate Bunches at a 5 star. The last time my friend got the flowers for her birthday , the flowers were very dry.”

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Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“My Mother was supposed to receive her flowers on Wednesday 25th but didn't receive them till the Friday. When she did receive them they were wrapped in a Royal Mail bag. On opening them up she found the box was soggy, there must have been water in the box and it had burst. Luckily the flowers were not damaged and she is enjoying having them in the house.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Received Mother’s Day bunch a day early and they were all limp and tired”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right.

Posted 5 years ago

“Thought there may have been a few more flowers in gift”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I have no idea if my flowers arrived or not amid the current Coronavirus situation. It would be nice to receive a confirmation email saying when it has successfully been delivered.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have not heard from the recipient. the delivery service selected is not a traceable service, this information is provided in our delivery terms. We do offer a tracked service for customers who require the peace of mind that their gift has arrived, this is an additional cost of £1.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“Unfortunately the flowers I ordered for Mothers Day arrived packed very tight together and were squashed on arrival”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers I ordered were of good quality and were delivered as promised, the only thing was that my message card was missing :-( Could you also please notify the sender when the flowers/hampers have been delivered.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are very sorry to hear the gift message was missing from your order. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We do offer a tracked delivery service for an additional £1.99, however this wasn't selected on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 5 years ago

“The flowers ordered did resemble those pictured on the website, but when they arrived at their destination the flowers looked a bit tired. They were ok I guess, but not as fresh as they could have been.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear the flowers arrived looking tired. The flowers may be tired after their journey and so will need a big drink to help them perk up, By following the simple care instructions leaflet this should help the flowers to grow and bloom. We do offer a 7 day freshness guarantee with our flowers. If the flowers did not fare well after r please do get back in touch with us. Kind Regards - Bunches

Posted 5 years ago

“In all my years of using Bunches, I have never been disappointed until this Mothers Day. The flowers that arrived were nothing like those advertised in terms of the picture shown. I live in Africa and couldn't believe the photo my Mum sent me. When we compared the photo on the website with the pic my Mum sent me, it was embarrasing... the only explanation my brother could come up with was maybe because of Coronavirus, the flowers were social distancing and maybe the rest would arrive after the lockdown ended! Really disappointed 😔”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews