“Sadly x1 of the x4 orders I placed didn’t arrive on time so the Easter gesture was completely missed. However bunches have offered to send another bunch of flowers which was a nice gesture even though it won’t be Easter”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“Nice items but they were delivered two days late. Luckily the flowers were not dead.”

Helpful Report

Posted 5 years ago

Thank you for yourThank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches review.

Posted 5 years ago

“flowers sent to me lasted three weeks marvellous but the flowers sent to my mother mrs A Sprules was not so great she said the tulips were not very good”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“My order was really lovely my daughter loved it flowers red wine and birthday cake the only problem I had was panicking she wasernt going to get it on or before her birthday could do with a bit more communicate in when the parcel is on it's way and day it's going to arrive that's the only problem I had but a part from that great thank u for the lovely order”

Helpful Report

Posted 5 years ago

Thank you for your email. the delivery service selected is not a traceable service, We do offer a tracked or courier service for customers who wish to track their orders. Please refer to our delivery terms which provides all the information you would need. Kind Regards - bunches

Posted 5 years ago

“Mum says lovely but too high percentage of foliage - she was a florist. Thanks.”

Helpful Report

Posted 5 years ago

“All went well except delivery was late for the birthday.Understand difficult times at the present.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Disappointed that the flowers didn't arrive until Saturday, but happy that they were still in time for Easter. No problems with the flowers themselves though - a very nice selection of freesias.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I ordered 2 bunches for both Mothers for Easter. The 2nd Mum wasnt in when delivered so was kept at the PO for 2 days out of water til they CD collect. It was closed on day 1 as BH. So that was disappointing. 1st Mum very happy with hers.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear the recipient wasn't available to accept the delivery when this was attempted. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. On some occasions if a safe place can be found to leave the flowers they may leave on the property. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Disappointed that the gift wasn't received on the day requested as it was for an 80th birthday. Gift was fine.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The plant you delivered on our behalf to Amanda keable was ok but unfortunately all the earth was loose and when she opened the package it fell all over her kitchen floor. Not a happy bunny.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Not packed very well. Often arrive too dry..Freesias often have no perfume.compared with some florests, you cut corners. Having said that you have kept going at a difficult time. Thank you. Just need to up the quality.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Because of the post the flowers arrived a day later than expected and I am afraid to say they have not lasted as long as they usually do. A week on and the roses are finished and the freesia just about , despite being trimmed etc. I am sure the delay in the post were the resulting cause , as your products are always so very good. . Keep working !”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“I understand from the receiver of the flowers that they were lovely. However I was worried that they would not be very good as they did not arrive until 3 days after the delivery date. I do appreciate the Coronavirus situation and that would have had an effect. I cannot confirm who delivered them or if they were damaged.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. Due to the bank holiday weekend in between your delivery dates, this would have increased the length of time in transit. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Overall ok, but disappointed that some flowers lasted less than a week. Have had better before.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I ordered a large bouquet of freesia and iris for my mums birthday, they arrived on time which was lovely thank you but the quality of the iris were very disappointing. They only lasted a few days which considering the cost of the bouquet it was a shame.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“I was very disappointed that I could not get my order that I ordered today until the 21st April.when I actually wanted it for the 18 th April for a golden wedding”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you were unable to obtain the delivery date needed. In light of the recent Pandemic we have reduced the amount of deliveries we make to help keep our staff safe in line with government advice. However, we remain open and we are working very hard to fulfil all orders and to deliver happiness in spite of these uncertain times. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Having ordered flowers previously and being very satisfied i was slightly disappointed with this delivery. They arrived on time and looked very nice but were not in bud as previous orders they were very open blooms. As a result were well past there best in three days, disappointing as they were for my Wedding Anniversary. That said we do find ourselves in strange times at the moment, so will order again in the future. Free seeds were a nice touch! 😊”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“The flower were beautiful. The only downfall was that I had ordered a chocolate Lolly and this was missing.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you thought a chcocolate lolly had been order with your gift. After looking into this we can confirm this was not selected when the order was placed and you were not charged for this item. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 5 years ago

“I’m afraid I did not see the flowers, due to the Covid-19 lockdown, but I presume they were good. Unfortunately, the card with my message was not found and the lady did not know who the flowers were from. I expect (hope) the card was sent, but it was not obvious to the elderly recipient and I was rather disappointed that she did not know I had remembered her birthday, particularly as she is all alone at this difficult time.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the gift card may have been missing. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“there were 3 types of flowers in the bunch. One type had wilting and partially damaged leaves. I rang and was told they would pick up after being in water for a while but they didn't so my daughter took some of the leaves off. What could I do as they were sent for her birthday?”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews