“The flowers arrived a day later than my chosen date which was very disappointing”

Posted 3 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive on your preferred delivery date. We will be in touch with you very soon regarding this. Kind Regards - Bunches

Posted 3 years ago

“Pictures on your website should reflect exactly what is received!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Purchased Harvest Moon. The flowers arrived on the expected day. The quality on the day was excellent, however they did not last long before they looked tired. The website says 7 day freshness guarantee- this was not my experience. Disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers arrived on the right day but looked very underwhelming and nothing like the photo on the website.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I have sent flowers several times from Bunches and received several flowers but this time it was sent to a friend who had had a major operation and when she arrived home. There were pink and white carnations and the order stated pink Gupsophila but unfortunately there was no Gypsophila but large pink fully open lilies. I do not like the smell of lilies and unfortunately neither my friend and she had to throw the lilies away. Very disapointing as If I had been advised when ordering I would have chosen a different arrangement.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The delivery was to an elderly lady whose house I don't know. She couldn't get to the door quickly and so they didn't deliver the flowers on Saturday (they thought she wasn't in)and then a friend of hers took 2 attempts at trying to pick them up from royal mail on Monday. Not great.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to her there was no answer when a delivery was attempted. We can see that Royal Mail were contacted and the gift was delivered on the next working day. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Was very disappointed with the service although flowers arrived on time they forgot to put card in so my daughter didn't know who they were from,all was offered was to send a card ,said no thanks as no point nearly a week later”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear our free gift card was missing from your order. We can confirm that an offer of an upgraded card was offered however this was declined. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“I'm disappointed in the roses in watering can I ordered for my mother in law...the plant seems very flimsy and was in much need of water when it arrived today I have used your website before and am sad to be disappointed and may have to think about using you again...”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Delivered on time, and communication good, but flowers did not look like they were worth the price. Very underwhelmed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Nice fresh flowers which arrived promptly. I selected a large bouquet which I didn’t think was particularly big, hence why I’ve only rated this as average.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“My parents were thrilled , I felt rather short changed by the amount of flowers in the bouquet.The flowers arrived in good condition and arrived on time .”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Just disappointed with delivery should have been delivered 28/09/2021, however it wasn’t delivered until 30/09/2021. The flowers, I understand were beautiful. Stewart”

Helpful Report

Posted 3 years ago

“I have to say, I was disappointed with the flowers that came from bunches. I thought it was going to come in the same container as the website picture and the ‘bunch’ of flowers didn’t seem to marry up to the one in the website. Don’t usually leave disappointed’ reviews, but I’m afraid in this case it was rather underwhelming.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Delivery took longer then expected. I’m sure it was next day delivery but didn’t arrive until the day after. Flowers very limp on arrival managed to eventually salvage them but they were not looking as good as they should have”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Not very impressed”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers I sent to friend were really nice and lasted.But I received a rose in watering can from friend after I had operation and within a week the rose plant had died.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“More of an Auburn fail than fall. Flowers were better in M&S & half the price. I was disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Delivered Wed but by Saturday some of the white roses were going brown. The rest of the bouquet was lovely.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered freesias and gypsophila for my daughter & son in laws wedding anniversary. The delivery was very speedy, which was good. The freesias whilst pretty & smelled lovely, didn't unfortunately last for more than a few days. There was a good amount of gypsophila though which was very pretty. The 'extra' I ordered were the butterflies which were very pretty.”

Helpful Report

Posted 3 years ago

“A little disappointed with the flowers I ordered for a gift nothing like the photo and I ordered a bigger bouquet”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews