“I have used Bunches several times in the past but was sadly disappointed with recent purchase.”

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I’ve used these for years & have always rated them very high however this time there was a problem with one of my orders it just didn’t arrive at all so I complained & a free bunch of flowers was sent but sadly totally different to my original order & I wasn’t pleased with their choice”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Bunch of flowers arrived as planned via the courier. It didn't come with any plant food and lasted less than a week before we had to put in trash.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Flowers died in 3 days, was not worth the money.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Not very happy . Delivery on time, flowers look nice, But the flowers died far too soon, Contacted customer service they didn't sound interested , I thought with purchasing from not so cheap florist they would of been better customer service and flowers. So now am going back to B&M flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been unhappy with the flowers received. After looking into this. We can see that you contacted us 9 days after delivery to advise you expected the flowers to last 14 day. As explained on our website we offer a 7 day freshness guarantee. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I've used Bunches for a few years now and always been pleased with the flowers they've sent and as such, l had no issues with ordering Valentines flowers for my wife. The cost was £30 and I was able to pay part cash and loyalty points. I had the flowers delivered to my wife's office and when she arrived home later in the day l was very disappointed as they bore no reference to what I had ordered. A small handful of carnations with a few pieces of gypsophillia that hardly filled a small vase. I will think twice before l place another order with Bunches!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Several of the Chrysanthemum heads had fallen off their stems into the packaging and the whole display looked jaded. Not acceptable at a price of £35. If you can't offer a decent product at this time of year you should discontinue delivering flowers. I took photos after two days that I have tried to forward to you.”

Helpful Report

Posted 2 years ago

“Have been great in the past, but last bunch of flowers was embarrassingly small.”

Helpful Report

Posted 2 years ago

“Flowers that arrived didn't look the same as advertised ,a lot smaller roses arrived than what we're pictured an some damaged , won't be in in a rush to use again”

Helpful Report

Posted 2 years ago

“Bought a dozen roses for Valentines Day. A week later and they're still in bud - none has come out fully. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Not nice looking at all! Seem to have stunned the flowers to open slowly.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Sorry to say ,the quality of the roses was not good, really only lasted 2 -days and not one rose opened fully...dissapointed.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I bought roses and freesias and the rose buds never really opened properly - bouquet just looked messy!”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Arrived on time, as usual, but there is no way that was over £40 worth of flowers. I think I’ll be going to the garage from now.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed. The Parisian Dream on the website at £30.50 was described as lavish. Sparse would have been a better description. They were a gift for my daughter's birthday and congratulations on a new job. They bore little comparison to the photo on the website. What a shame.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“As a regular customer, the flowers we receive are usually excellent and long lasting. However, with the last order of red roses, half of the flowers had died in under a week”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Not as good as what I thought they would be look better in the picture”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed 2 if the stems were broken and flowers weren't good quality this time”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“Flowers were nice but they didn't arrive on the day I'd specified.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“This is the 2nd time I have used Bunches, I paid for courier service as previously. I phoned on the day of the delivery to be told they had not left the delivery and would try again the next day. Previously I had received updates all day, a photo of where they had left the delivery as no one was in. On the website it states to get an update the night before but I didn't. The person receiving the flowers got a parcel force missed delivery card. The person who was receiving the flowers had no means of transport and it ruined the surprise. I have spoken to customer services twice about this and although an apology was made during my phone calls, all the effort to ensure the delivery was made by myself. Not very proactive in the delivery / aftersales - no option to refund the extra charge I paid for the delivery. I would think twice before using this company again, due to the delivery options and updates a shame really as the flowers are nice .”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the recipient was not available to accept the gift when the delivery was attempted. We do advise in our delivery terms that if the recipient is not home the gift will be taken to the delivery depot where they can be collect or a further delivery rearranged. As a delivery was attempted as instructed, we would not refund the carrier charge, as we cannot be held responsible for the recipient not being available when the delivery was attempted within the timeframes we advised. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews