“Orded flowers for my friend who was ill she sent me pic of them they looked so sad just few i complained but never heard a thing”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. It appears we did not receive your complaint, if you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Disappointed at size of bouquet. Image seen misleading. However, Prosecco most acceptable. Don’t think I will order again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 2 years ago

“failure to deliver flowers not acceptable, due to inefficiency of courier, and failure of Bunches to keep me updated with the problens they were having, failure to compensate, ie: refund, due to policy not to refund or compensate if error in postcode given by sendee, cannot find this get out clause in terms and conditions, overall not at all happy, I am a regular customer, or should i say was, and will not be using this totally inflexible company fot flower deliveries again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that your gift did not arrive due to incorrect information being provided. We can confirm that in our terms and conditions under the section "General Delivery Information For All Orders" we do advise " When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details. As this was not a Bunches error we are unable to offer a free replacement, however we do offer a generous discount should you wish to place the order again as we understand it is disappointing when this happens. Please accept our apologies for any disappointment caused. Kind Regards Bunches

Posted 2 years ago

“Have always loved Bunches but my latest order was unfortunately not up to usual standard. The order was not despatched until the day it was due to arrive. Furthermore,the bunch of flowers delivered were not the orchids ordered. On the plus side, the recipient was still happy with their flowers.”

Helpful Report

Posted 2 years ago

“Flowers were sent to the recipient on Saturday 21st January, to our work colleague as she had recently lost her Mother. Unfortunately, the flowers didn't last and by the 26th They were clearly beyond their best after only 5 days, even though they were Guaranteed to last 7 days. This was a disappointment to our work colleague, at this sad time and also that we paid £40.00 which seems expensive for flowers that didn't last. I do have pictures but have been unable to attach to this message. Regards”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered over a week before my Mum's 96th birthday, paid extra for delivery on the special day and the flowers were not delivered until nearly 4.00pm. Not overly impressed with that. Would have expected a morning delivery.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you are unhappy with the time that your blooms arrived. We do explain in our delivery terms that the gift will arrive between 8am-6pm, the date the flowers were ordered bears no relevance on the time the gift arrives, as this is down to the logistics. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers were nice, but they arrived without the card, which was just as important.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the gift card was missing from your order. We understand that the message can be the primary sentiment of sending the gift. We will be in touch with you shortly to make this right for you. Kind Regards Bunches

Posted 2 years ago

“I was disappointed that the leaves counted as flower stems so the bunch i sent as a thank you i felt was not as good as other flower companies i have used so i wont be using this company again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud so the arrangement does appear smaller on arrival until the blooms start to open. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Embarrassingly cheap looking and tiny bunch of flowers for the cost. They were delivered in time which is why I didn’t give one star. Would NOT have bought flowers from the supermarket where they would have been a quarter of the price!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Two flowers arrived with rotten stems and the rest of the bunch looked lack lustre. Not worth the money and wouldn't shop here again.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“What arrived didn't resemble the photo”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Whilst the flowers delivered were of good quality, I was extremely disappointed that they were not delivered on the day requested. It was the recipient's birthday and was to be a surprise, but were not delivered until the following day.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“I’m sorry but I was so incredibly upset with my order. I’ve not complained as it’s my own fault for not going with a florist, but I thought I was ordering a bouquet - the flowers looked nothing like the photo online and we’re so small. They were for on top of my grandma’s coffin so I ended up having to go to a florist for an emergency hand tied bunch. The only thing redeeming a star was the delivery. £20 for a bunch of carnations, of which I saw the equivalent for £1.99 at my local green grocers.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I was disappointed with the flowers there were many more gypsophillia than i expected and only two freesias stems . Not what I had hoped for.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Bit disappointed when my Sister in Law sent me a photo, looked a bit sparse even though I had chosen the bigger bouquet plus gypsophilia, not sure I would order again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I have been using Bunches for years, however, this last order delivered to a dear friend were actually embarrassing.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I am very disappointed with how small the bunch of flowers was, I had to go the supermarket and get 1 more bunch of flowers before giving them as a gift and also 1 stem was broken in half, could be better!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed with the flowers sent for a condolence gift , the flowers were nothing like the picture on your site”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Mam was disappointed with the flowers received this Christmas. I have sent her flowers from Bunches every Christmas & Birthday for many years but she felt they were not up to the usual standard. Quality was not as good as the previous bunches received.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews