“Ordering was simple and easy and flowers arrived on time and quality of blooms were good however the overall look or the flowers compared to the advertised picture was underwhelming. I had ordered the extra large bouquet and what arrived looked like a small bunch of supermarket flowers. Really don't feel they were worth the cost, will just go to the supermarket next time and save a fortune.”

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Posted 1 year ago

“does not look like the picture”

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Posted 1 year ago

“Delivered on time but not as nice as I was expecting”

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Posted 1 year ago

“Flowers weren't what I expected for what I paid, sad to say that I won't be using Bunches again.”

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Posted 1 year ago

“I’ve been a bunches user for years, and have in the past been really happy with them. However I was extremely disappointed with my last purser for Mother’s Day. The pictures on the website were nothing like what was sent, which was a scrawny selection of 9 flowers with a bit of foliage! I’m sorry bunches but I’ll be going somewhere else in the future”

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Posted 1 year ago

“I ordered the pink spray roses 4 days before mother’s day. It came on time for Friday and seemed to be handled delicately. However when taking the roses out i realised they looked very small and lifeless but I dismissed it because these roses say they come in bud. One week has passed and the roses are dying and drooping with no change in their size . Was disappointed with it as i spent £30 on it for my mum only to have a £10 bouquet from morrisons be better”

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Posted 1 year ago

“I was very shocked when I arrived at my mums to see how small the bunch of flowers were , unfortunately I did not take a photo but if they are still ok after a week will take one tomorrow 25/3/23”

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Posted 1 year ago

“I have used Bunches before and recipients have been very pleased with them. However the Mothers Day Tulip Triumph bouquet I ordered recently was nothing like the picture on the website, and feel it wasn’t value for the money.”

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Posted 1 year ago

“Flowers were not the same as the picture, extremely disappointed”

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Posted 1 year ago

“Not what was ordered and not value for money I won't be ordering again”

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Posted 1 year ago

“I bought an advertised £45 bunch of flowers for Mother's Day and I'm sorry to say that on this occasion, I was really disappointed in the flowers! This is the first time I've been disappointed with Bunches. I had them delivered before Mother's Day to ensure they arrived and I popped round the next day and got to see them. It was a small bunch with what I regard as fairly cheap flowers, mostly foliage and so definitely not worth the price.”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“My mum never received her pink prosecco with her mother's Day gifts, even though it was on my order and paid for”

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Posted 1 year ago

Thank you for your review. We are so sorry to hear that items were missing from your order. After reviewing your order, we can see that you contacted us about this and we have sent a reply with a resolution. If you would like to pop an email back to us and let us know if you would like to accept the offer. Kind Regards Bunches

Posted 1 year ago

“Arrived Earlier then what I requested as I payed extra for that certain delivery day for Mother’s Day so she would have them fresh while she was away and then they arrived too early so they weren’t fresh by the time she got them. Was very upset. It’s the fact I payed more for that delivery”

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Posted 1 year ago

Thank you for your review. After reviewing the order number you have provided we can see that the gift was delivered on the date requested and our standard delivery was selected. Kind Regards Bunches

Posted 1 year ago

“One of the carnations was short and a artificial stem was snapped”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Was very disappointed to see the picture that my daughter sent for her birthday flowers. I ordered the EX Damson delight for the colour combination which I knew was a favourite of my daughter. The image on the website was nowhere near the flowers that arrived. They have filled out a little over the week but still a disappointment to me.”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“The flowers I ordered were £47 and I was underwhelmed when the recipient sent me a photo. The bunch was small with not many expensive flowers and the price did not replicate what was delivered. They arrived on time and the ordering was easy but unfortunately the flowers were not as expected and I felt that they were no better than a supermarket bunch which would have cost less than half the price. Customer service offered some advice- change the vase and wait a week to see if they change but as the flowers were bought for a bereavement I didn’t want to bother the recipient or let them know that I wasn’t happy with the service.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Pleased with the flowers but arrived a day late, even after ordering weeks in advance! I know the post office are not particularly reliable but maybe this could have been taken into account!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed with the quality, all foliage very few flowers.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Thought it was a bit rubbish using Royal Mail, she missed the delivery and rebooked it then wasn’t in again and no option to rearrange it so I guess they got left with Royal Mail as the sorting office was to far for her to get them”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear the recipient was out on both delivery attempts. A calling card should have been left for the recipient so they could either collect or rearrange delivery. Please let us know if a calling card was left for them. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I bought my mum a 3 month subscription. And to be honest she said they were all very thirsty when they arrived and 2 out of the 3 bunches never really opened properly. So very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews