“Unfortunately the delivered flowers did not meet expectations , either in size of bunch (I chose grand as wanted them to be impressive) or in appearance”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were unhappy with your gift. We can see that you selected the orchid bouquet which comes with 10 stems. The Grande is our florist choice arrangement, therefore I am unsure if you are reviewing another product. If you would like to pop further information over to us, we can then review this. Kind Regards Bunches

Posted 2 years ago

“Flowers arrived more than two days late in a very sorry state. Contacted bunches who said that a replacement bouquet would be sent but this never arrived. I'd definitely avoid, never had an issue with similar companies before.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear that the replacement flowers have not arrived. We will be in contact with you very soon to put this right for you. Kind Regards Bunches

Posted 2 years ago

“Very disappointed. Even taking into consideration the flowers were in bud, for what we paid we thought it was a pretty sorry looking bunch.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not very happy, bought flowers for my mums birthday, popped over today and she told me they all died after 3 days :( she didn’t want to say as it would upset me. Not happy really as they cost a fortune :(”

Helpful Report

Posted 2 years ago

Thank you for your review We are so sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I found the website hard and frustrating to use. As far as I know the flowers were fine.”

Helpful Report

Posted 2 years ago

“Ordered for the 28th of April then on the 27th double checked my order to find delivery had been changed to the 29th. Double checked my order confirmation email and yes I had ordered for the 28th, flowers themselves where beautiful but not amused by bunch's changing my delivery date without even bothering to notify me.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear that your gift arrived a little later than expected. We will be in touch with you shortly regarding this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I was delighted with the ordering process. Delighted with the delivery. However I'm saddened to say that I was left very disappointed with the quality of the flowers. I understand that they are sent in bud, but even after they had opened they looked NOTHING like the photo of what they were meant to look like. I had ordered these especially for someone very close to me who is extremely ill. I am sad to say I won't use Bunches again.”

Helpful Report

Posted 2 years ago

“I have used Bunches for many years and the quality of the flowers has always been very good. However, their couriers or Royal Mail sometimes let them down. This time Royal Mail claimed that they had tried to deliver the flowers on the day requested and that no one was in. In fact everyone had been in and the doorbell did not ring. I was not emailed about this. It was only when I tracked delivery some days later that I found this out. The flowers were finally delivered 4 days later. Luckily my friends contacted Bunches who will be delivering a fresh bunch to them. Bunches have always been very good at rectifying problems but this has happened several times and must be as annoying to them as it is to the customer!”

Helpful Report

Posted 2 years ago

“No others come close to Bunches. Always 100 percent satisfaction.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 2 stars. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“This was my first and last time ordering with you. The size and quality of both the flowers and the chocolates I ordered were terrible and the value for money was also not good. I would not recommend.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“a spray of 9 carnations which bore no resemblance to its advertised picture in colour or size.My first time that I am disappointed with my order”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“The flowers that arrived were very nice but not the ones I ordered. There were no Freesias or Gypsophila in the bouquet at all.”

Helpful Report

Posted 2 years ago

“On two occasions now I have ordered flowers for special occasions only for them to be delivered late. I know that the date is not always guaranteed but the first bouquet for sympathy flowers was 3 days later and the second for a special birthday a day later. All Bunches want you to do is pay £5.99 for guaranteed date but this significantly adds to the price. Shall sadly think twice before using them any more which is a shame because they have lovely choices. Delivery definitely letting them down.”

Helpful Report

Posted 2 years ago

“Beautiful looking orchid stems butthey dropped and all buds fell off in a couple of days after arrival. I think they must have got frosted during transit”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“The photos on the website are very misleading and the flowers received were not a true reflection of the website. I was very disappointed for my mums flowers”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“They have a nice selection of flower bunches however the delivery service was bad. I wanted flowers to be delivered on the 25th of March and they were delivered only on 27th because the package went to another city. If you want flowers to be delivered on time I suggest not to leave it till the last moment.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Quick delivery but overall disappointed with the quality of flowers. Ordered a spray carnation delivery and some of the flowers were browning and dry at the tops, few buds did not open and the flowers did not look as expected from the advertised picture.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 2 years ago

“Wouldn’t bother again. Placed an order for a specific day. Didn’t arrive. Contacted customer services who advised there had been a stock issue. No one had informed me of this and I was extremely cross that I hadn’t been contacted for choose another option.”

Helpful Report

Posted 2 years ago

“The bouquet was much smaller than it appeared online. I thought it would appear that way at first, like other companies, however I didn’t anticipate for the bouquet to stay sparse. I would definitely go somewhere else next time!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Bunches is a great site but sadly there trustee suppliers are terrible ! Twice now I’m a row I’ve had issues with product specification and quality and sadly at first you get the generic reply until you ask them to investigate them they realise they have let their customers down …”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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