“Flowers left without a note through the door saying they were delivered”

Posted 2 years ago

Thank you for your review. We are sorry to hear the gift was left at the property without leaving a calling card to let them know of this. This is part of the delivery drivers policy and we will ensure your feedback is passed on. Please accept our sincere apologies for any disappointment this matter may have caused. Kind regards Bunches

Posted 2 years ago

“Not that impressed with the flowers received, I didn’t realise leaves were counted as part of the bouquet so a 12 stem only had 9 flowers. Just looked cheap unfortunately. Arrived a day later than booked as well”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Was a little disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Only received 6 flowers not good value for the money I paid seems some were missing as there was a big space in the packaging Arrived late and most were withering parcel was left at door so didn't receive until next day”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“It pains me to write this review but I feel it is necessary. The past four orders I have placed there has been issues with the deliveries. I appreciate there are currently problems with the postal service but not being notified that the requested delivery date has not been made is unacceptable. I have been sending Bunches flowers for quite some time now and recommended to family and friends but will not be again unless the next order I make is much improved.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Unfortunately this time the delivery was 2 days late.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive on your preferred delivery date. We will be in touch with you very soon regarding this. Kind Regards - Bunches

Posted 2 years ago

“Complete waste of money.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Paid for signed delivery but flowers left outside the front door in freezing weather resulting in them being out there all night. Who delivers flowers when its dark and leaves the flowers outside in temperatures of minus 4”

Helpful Report

Posted 2 years ago

“Unfortunately, the flowers looked very tired as if they had been around a long time. Not at all like my previous orders”

Helpful Report

Posted 2 years ago

“Definitely not worth the money. Doesn’t even fill out a small vase. It’s so sparse. Had to buy more flowers just to make it look half decent. Got about 5 stems”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“I ordered flowers for a young lady who is a driver on the railway. Someone had committed suicide in front of her train and I wanted to let her know we were thinking of her. I ordered them Thursday for a next day delivery which she was told to look out for. They didn't arrive until the Saturday and unfortunately, she was out. The re-delivery options gave the following Tuesday as the next available date, by which time the flowers were in a sorry state. This was the second time that a "next day delivery" has been missed and has caused problems. I guess no good turn goes unpunished as they say.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed with my order. NO GIFT CARD FOR THE RECIPIENT SO SHE WAS COMPLETELY UNAWARE OF THE SENDER. Flowers also not up to the mark.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I've bought several times and always been amazing flowers. This time when my daughter sent me a photo of what she recieved I was really disappointed! nothing like the photo. Looked like she'd had them already for a week or so. But photo was taken same day she recieved them.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not your usual standard I am sorry to say”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Thought the bunch was very small and didn't last very long”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“have used bunches for years but their customer service not the same these days - flowers sent on wring date with no apology. Also less flowers than usual, but I guess that is down to economics.”

Helpful Report

Posted 2 years ago

“Usually fantastic flowers but the last bunch were terrible. So upset as they were a very special thank you gift. Only lasted 4 days before the roses started turning brown and petals dropping off even though kept in a cool room. Made a complaint, sent photos and NOTHING done about it. Terrible customer service and I won’t be using Bunches ever again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your flowers didn't last the 7 days of freshness we guarantee. After reviewing the order we can see that we sent a replacement arrangement with our apologies. Please accept our apologies for any disappointment caused. Kind Regards Bunches

Posted 2 years ago

“My friend phoned to thank me for the flowers (Blackberry Crumble) but two days later most of the flowers had died. When I visited I was looking for the display to see how it looked compared to the online picture. She admitted how disappointed she was as am I.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“Poor quality. Didn’t last long”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I ordered flowers for a friends 80th birthday. They were delivered two days late. Very disappointing. The flowers, when they did arrive, were very nice.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift arrived later than expected. We will be in touch with you soon regarding this. Kind Regards Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews