“I ordered x2 bunches of flowers to be deliver to 2 different addresses. First time inused Bunches, I will not be using them again. Flowers looked really bad, was mostly stems and leaves hardly any flowers. It looked NOTHING like the pictures. I wouldn't recommend or use Bunches again. Very disappointed to say the least.”

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Posted 1 year ago

“The flowers were nothing like what I ordered. The bouquet was much much smaller than depicted on the website. Very disappointed and will not be ordering again.”

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Posted 1 year ago

“No card enclosed with the message I had composed before checkout so the recipient had no idea who had sent them. NOT HAPPY”

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Posted 1 year ago

“I was very disappointed with the flowers these were a gift. I ordered a large bunch and when arrived it was a very small arrangement. They only latest a few days. I won't be recommending Bunches to family and friends.”

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Posted 1 year ago

“Not what the picture looked like, of the flowers that I ordered for my daughters birthday, very disappointed as I feel I could have picked up a better bunch in the local garage for less than £10. Will not be using them again. J Doughty.”

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Posted 1 year ago

“Very disappointed , flowers arrived two days late , and looked tired and limp , will not be using again”

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Posted 1 year ago

“This is the first time I have used this company but other reviews seemed good. I asked my daughter what the flowers were like that I sent her and this is her reply 'Umm I’m afraid I almost complained on your behalf but didn’t in the end. The roses were all brown and curled up at the edges and never opened, they just died. And of all the Lillies only one opened after a week and by that point the rest of it was well past it. But it’s the thought that counts!' So unfortunately not a good experience.”

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Posted 1 year ago

“I wasn’t happy with my order. Some of the flowers were falling off the stem. For the price paid I would have expected the flowers to look like the ones in the advertising photos.”

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Posted 1 year ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 1 year ago

“Overpriced and totally underwhelmed by the size of the arrangement once the stems were placed in a vase. Will never buy again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“The bunches shown online were much bigger and fuller than the one that was delivered. I was very disappointed when I was sent photos from the person that received them.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 1 year ago

“I was disgusted to be honest with the flowers! I was away for our anniversary! And when I saw the pictures off the gift.. I was disgusted! I have used you before many times and been satisfied.. But this time…. NO! Especially for not being present on our anniversary!”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“I have been using Bunches for quite a few years now, but was bitterly disappointed in what my mother received for her birthday. I have been away on holiday, so I've only now been able to write my review. I ordered 25 stems of Fresia's, as this is my mother's favourite flower. They were delivered on time on 22nd May 2023, and the external packaging was in really good order. The upsetting part came when my mother opened the box up. My mother is 77 years old, and described the flowers as "resembling something that has been booted around a warehouse floor" or "flowers that had been prepared by an apprentice Morticia Addams". The stems were broken, 12 of them snapped at the head, the flowers looked filthy, and were not placed in the box all the same way as usual. They were all over. Usually there is some plant food, with a card telling you how to look after the flowers. There was nothing with this delivery. My mother also remarked the envelope which her birthday card came in looked dirty, grubby and as if it had been screwed up to be thrown away. There was a part imprint on the envelope from a dirty sole. My mother managed to save just six stems, and these died three days later, making the whole experience an omnishambles. My mother takes great pleasure in receiving her flowers on special occasions, but there was no pleasure to be had on this occasion, just embarrassment for me.”

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Posted 1 year ago

“I ordered for delivery on 22 May (Monday), but they didn't come until 6 pm the day after (Tuesday 23 May). I wanted to use them first thing on Wednesday 24 May so it was a mad rush to arrange them in time. I was advised they had been dispatched on Saturday 20 May and I think they had been too long without water as Quite a few of them had to be binned as they were all withered. I realise this is probably a failing on Royal Mail's part and suggest you use a more reliable means of delivery.”

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Posted 1 year ago

“Flowers were delivered to the wrong address. I never received a confirmation email to check to details, so I was unaware that there was an issue. My elderly aunt was very disappointed that she never received her birthday present. A total waste of money.”

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Posted 1 year ago

“The flowers sent as a birthday gift were a disgrace. Don't expect to receive another order from me ever again so remove my email address from your list. Disgusted”

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Posted 1 year ago

“Flowers that arrived looked absolutely nothing like the picture. It was actually an embarrassing gift. Would not order again! Courier used left hidden but didn’t put any card through to let the recipient know the flowers were there so they sat outside for 2 days”

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Posted 1 year ago

Thank you for your review. We are sorry to hear that you have been disappointed with your recent gift. We are so sorry to hear the delivery driver left the parcel outside and did not leave a calling card to let the recipient know the gift was there. We will be in touch with you very soon regarding this. Kind Regards Bunches

Posted 1 year ago

“Well to be honest I was very disappointed, I know when they arrive they are supposed to look sparse but even after a few days they looked nothing like the picture I ordered from and they were a gift so no I wasn't happy”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Several of the flowers died very quickly. Very few stems left after 7 days.”

Helpful Report

Posted 1 year ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 1 year ago

“I purchased the Damson Delight bouquet for a friend's birthday recently and paid £18 which should have been 21 but had new customer discount. My friend received them and I asked her to send me a photo of them. Was shocked how little there was considering the money paid. Very disappointed”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Unfortunately my order was never delivered on an error of 2 digits on my part. I sadly won’t be ordering from bunched again despite years of loyalty as I didn’t find the offer of 25percent off my next order very satisfactory especially as I’d now missed a surprise for a friend’s birthday”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that incorrect information was provided and the gift did not arrive with the recipient. As our products are perishable we would be unable to send the gift back out to the correct recipient when this has been returned to us. We do understand it is disappointing when an error is made and as a good will gesture we did offer a 25% discount should you wish to place the order again. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews