“Very unhappy with the size of the flowers versus the cost and l was made to believe lm buying a large bunch..total rip off”

Helpful Report

Posted 5 days ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 days ago

“Very disappointed. I ordered well in advance birthday flowers as a surprise. However, as Bunches use Royal Mail they didn't arrive until 7pm the day after the birthday. Bunches know how bad Royal Mail deliveries are so why use them when there are much better delivery options. I shall not be using them again.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with the delivery timing, we completely understand how much these moments matter. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a guaranteed specific date, our upgraded courier options at checkout give you that extra certainty. We hope your recipient loved their gift, and we're always here if you need us. Kind Regards Bunches

Posted 3 weeks ago

“No complaint with regards delivery, but the plant purchased died within two weeks. Very disappointed as it was a birthday gift for my wife.”

Helpful Report

Posted 1 month ago

We're really sorry to hear that the plant didn't last as long as it should have. That's certainly not the experience we want for anyone, especially when it's been gifted for a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“I was very disappointed as the flowers were a thank you to a friend. The quantity of the flowers struck me as being a joke. I photographed the meager arrangement and sent a complaint. I haven't heard anything back and won't be using the company again. 😠😦”

Helpful Report

Posted 1 month ago

We completely understand how disappointing this must have been, especially when the flowers were meant as a heartfelt thank you to a friend. We do not appear to have received any communication from you. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Flowers tops dropped off”

Helpful Report

Posted 1 month ago

We're sorry to hear your flowers have arrived with dropped tops. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Very disappointed with the flowers that arrived for mothers day they only lasted until the Monday 16th March they arrived on 14th mate”

Helpful Report

Posted 1 month ago

“Selected delivery date of 23rd March and delivered on 24th March the day after my friends birthday. Customer service line supposed to close at 5pm, it closed earlier on 23rd March went straight to answer machine at 4.45pm stating opening next day. Expected flowers to be delivered in bouquet they arrived with recipient in a box so why have option of standard or letterbox they are both the same! Wrote review on Trustpilot and response was lacking, just standard wording. Bunches absolutely spoilt the birthday surprise for a 91 year old birthday. Bunches state 'trusted courier' used when fact is its Royal Mail !! All in all”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback — we truly appreciate it. We're sorry to hear that this experience fell short of your expectations, particularly for such a wonderful milestone as a 91st birthday. That really matters to us. We do want to share a little context: our delivery timescales, use of Royal Mail, and packaging details are all available on our website before checkout, and we provide a delivery calendar at the point of ordering so you can choose the date that works best for you. For special occasions, we'd always recommend selecting a date with a little breathing room, just in case. That said, we completely understand how important it is that everything goes smoothly for moments like these, and we're sorry it didn't feel that way. Your feedback is genuinely valued and will help us continue to improve. Kind Regards Bunches

Posted 1 month ago

“Not impressed. Paid extra for delivery of flowers on mother's day. Tracker showed they attempted to deliver at 10am and 2pm however when checking security footage of the front gate no attempt of delivery. Then flowers delivered the next day and just left at the gate, so no signature was required so why were they not left on the day I paid extra for. As someone was home the whole day! Absolute con if you want delivery on a specific day and pay extra for it, they dont deliver!”

Helpful Report

Posted 1 month ago

We're really sorry to hear about your delivery experience. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Flowers arrived a day late. I missed her birthday :-(”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with the delivery timing, and we completely understand how much these moments matter. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a specific date, our upgraded courier options at checkout give you that extra certainty. We hope your recipient loved their gift, and we're always here if you need us. Kind Regards Bunches

Posted 1 month ago

“Mother's day gift to forget! The plant arrived look worse for wear, I was hoping with some water and sunlight it would improve but unfortunately not. Very disappointed and won't be using this company again”

Helpful Report

Posted 1 month ago

Thank you for your review. We're sorry to hear your experience fell short — we always want our flowers to bring joy. We're pleased our customer support team were able to put things right for you. Kind regards, Bunches.

Posted 1 month ago

“I was extremely disappointed in these flowers there was about £10 worth of flowers in a £22 bunch they paid delivery I was £26 all in not worth the money never used Bunches before and I wouldn’t use them again”

Helpful Report

Posted 1 month ago

We're sorry to hear the bouquet didn't quite meet your expectations on arrival. Most of our flowers are sent in bud to keep them as fresh as possible and protect them on their journey to you. As this bouquet isn't from our hand-tied range, it would need a little arranging once it arrives, and given a day or two to open up and bloom — at which point it should look just like the image on our website. Kind Regards Bunches

Posted 1 month ago

“The flowers did not arrive on time i'm not very impressed. Will not use again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with the delivery timing — we completely understand how much these moments matter. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a guaranteed specific date, our upgraded courier options at checkout give you that extra certainty. We hope your recipient loved their gift, and we're always here if you need us. Kind Regards Bunches

Posted 1 month ago

“Looks nothing like the photos. Over priced. My mums Mother’s Day flowers came with a tag saying 12.99 and that’s not what I paid”

Helpful Report

Posted 1 month ago

We're sorry to hear the bouquet didn't quite match what you saw online — our website photos do show the flowers in full bloom, whereas they're often sent in bud to keep them as fresh as possible for their journey to you. They should open up beautifully over the next day or two with a little care! Regarding the price tag, we're sorry for any confusion this has caused. We don't include price tags with our orders, so we're not quite sure where this may have come from. We'd love to look into this further for you — could you send us a photo of the tag so we can investigate? Can you please reach out to our customer support team with this and your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Ordered for Mother's Day - parcel still not been delivered (it's now 23.03.2026), it took forever just to get the parcel to a 'local' courier.”

Helpful Report

Posted 1 month ago

We're really sorry to hear that your order hasn't arrived yet — we completely understand how frustrating this must be, especially for such a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Paid extra for Sunday delivery... delivered on the Monday, they rip off customers”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with the delivery timing — we completely understand how much these moments matter. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a guaranteed specific date, our upgraded courier options at checkout give you that extra certainty. We hope your recipient loved their gift, and we're always here if you need us. Kind Regards Bunches

Posted 1 month ago

“Bought medium priced flowers for Mothers Day, paid extra to include a card. Flowers were okay, nothing special but no card! Would not recommend”

Helpful Report

Posted 1 month ago

We're so sorry to hear that the card wasn't included with your order — we completely understand how frustrating this must be, especially when it's such an important personal touch for a special occasion like Mother's Day. It's worth having a good look through the packaging if you haven't already, as sometimes the card can slip down between the inner packaging and be easy to miss! If you still can't find it, Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“I ordered mothers day flowers for delivery(I live in Australia) 4 days before mothers day. I later found out that the flowers which were advertised as mothers day flowers didnt arrive on mothers day but the day after. Really dissapointing, I contacted bunches and what was even more dissapointing, was the stock standard response that basiclaly said they didnt care and not there problem. DO NOT USE BUNCHES”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with the delivery timing. we completely understand how much these moments matter. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a guaranteed specific date, our upgraded courier options at checkout give you that extra certainty. We hope your recipient loved their gift, and we're always here if you need us. Kind Regards Bunches

Posted 1 month ago

“I ordered mothers day flowers. Having paid $50 i was very disappointed as they were nothing like the image, and very much smaller. I was upset enough that i looked up how to contact Bunches, and left 2 text messages through whatapp as recommended. I can see that they were read but recieved no reply. Not happy by the service and obviouly not going to order from them again.”

Helpful Report

Posted 1 month ago

Thank you for getting in touch, and we're really sorry to hear about your experience. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Bought flowers specifically sold as mothersday flowers, paying a premium specifying the Sunday for arrival. They arrived the day after mother's day, and was told I conveniently fitted in the 5% of those who fell outside of delivery....”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave a review — we really do appreciate it! We're sorry to hear the timing didn't quite work out as you'd hoped. Our Royal Mail Tracked 24 service aims for next-day delivery, but as it isn't a guaranteed service, and may arrive the next working day. We're sorry if this caused any disappointment. If you'd like complete peace of mind for a specific delivery date in future, our courier upgrade at checkout guarantees delivery on the day of your choice. We hope your recipient enjoyed their gift, and please don't hesitate to get in touch if there's anything else we can help with! Kind Regards Bunches

Posted 1 month ago

“Paid extra for it to be delivered on Mother’s day but when I got a delivery email I found out they had used Royal Mail which do not deliver on Sundays. The parcel arrived later Monday afternoon. I ordered it Thursday morning. They had no intention of delivering the parcel on Mother’s Day otherwise they would not be using Royal Mail. I wrote to complain about this and didn’t get a response back. False advertised to scam people out of more money. You didn’t deliver a service which you promised and therefore I should get a refund on my delivery charges. I wont be using again.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave a review. We're sorry to hear the timing didn't quite work out as hoped. Our Royal Mail Tracked 24 service aims for next-day delivery, but as it isn't a guaranteed service and may arrive the following day as advised in our delivery terms. It's also worth knowing that Royal Mail do now deliver on Sundays. If you'd like complete peace of mind for a future order, our courier upgrade at checkout guarantees delivery on the day of your choice. We hope your recipient enjoyed their gift, and please don't hesitate to get in touch if there's anything else we can help with! Kind Regards Bunches

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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