Bunches.co.uk Reviews

4.7 Rating 202,347 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers didn't arrive on the day I requested so surprise was spoilt. NEVER has this ever happened with any other florists.”

Helpful Report

Posted 11 hours ago

“Very disappointed, flowers started going over in less than a week . I don’t think I will use Bunches.co.uk again”

Helpful Report

Posted 12 hours ago

“The flowers this time were not great some starting to die unlike picture online usually the flowers are ok from bunches”

Helpful Report

Posted 2 days ago

Thank you for getting in touch with us. We're really sorry to hear that your flowers didn't arrive in the condition you expected. We know how disappointing this must be, especially when you're used to receiving lovely blooms from us. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 14 hours ago

“I have always used bunches but this time my order was two days late, I placed my order well in advance, the person is elderly and I really wanted it to arrive in her birthday”

Helpful Report

Posted 6 days ago

Thank you for your review. We're so sorry to hear that your order arrived two days late, especially when it was intended for an elderly lady's birthday. We completely understand how important it was for this gift to arrive on time for such a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 days ago

thank you for your review. We're so sorry to hear that your order arrived two days late, especially when it was intended for an elderly lady's birthday. We completely understand how important it was for this gift to arrive on time for such a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 days ago

“Bouquet bought for sympathy on anniversary of husband's death. Flowers delivered on designated date but left downstairs in rain and wind. Recipient not contacted when delivered at all I had to tell her! Already put in adverse comments to DPD. No reply. Guaranteed delivery paid for”

Helpful Report

Posted 6 days ago

Thank you for your review. We're truly sorry to hear about the poor handling of such an important delivery. We understand how meaningful this sympathy bouquet was, especially on such a significant anniversary, and we're deeply disappointed that our courier let us both down during such a sensitive time. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 days ago

“The delivery was late and flowers had seen their best .”

Helpful Report

Posted 6 days ago

Thank you for your review. We're sorry to hear that your delivery arrived on the 2nd day of our 1-2 day service. At Bunches, we take great pride in delivering fresh, beautiful blooms that bring joy, so we understand how disappointing this must have been. Can you please reach out to our customer support team with an image of the flowers and your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 days ago

“The flowers were delivered a day late and after I seeing a picture from my daughter I have to say the flowers wäre not fest.”

Helpful Report

Posted 1 week ago

Thank you for your reply. We are sorry the flowers did not arrive on your preferred date, this can sometimes happen with our tracked service as it is a 2 day window, however, we are sorry to hear you have been disappointed with the flowers. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 week ago

“Wasn’t that pleased with them. Didn’t really look like the photo on your website. I went out and got some from a local supermarket, which was much better value.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We're really sorry to hear that your flowers didn't look as expected and that you were disappointed with them. Can you please reach out to our customer support team with your order number and poor information on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 weeks ago

“Gave Bunches sufficient time to deliver flowers on time.Refused to pay extra for guaranteed delivery.Flowers arrived a day late for anniversary.Not the least bit pleased.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We are sorry your gift didn't arrive on the date you would have liked, and we understand how disappointing this must have been for you. The tracked 24 service you opted for can take up to 2 working days to arrive, however, a very high percentage of orders do arrive on your selected date but sadly can fall into the following working day. We are sincerely sorry that the flowers arrived on the following day on this occasion. Kind Regard Bunches.

Posted 3 weeks ago

“Ordered a card on the 7th August with delivery expected 1 to 3 working days. It finally arrived on 16th. The card itself looked ok but the delivery ruined it.”

Helpful Report

Posted 4 weeks ago

Thank you for leaving this review and we're really sorry about the delayed delivery of your card. We understand how frustrating it must have been to wait so much longer than expected, especially when timing is important for cards. While the card itself met your expectations, we know the delivery experience has let you down. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 4 weeks ago

“Flowers were okay however six flowers snapped in postage and are showing signs of dying already”

Helpful Report

Posted 1 month ago

Thank you for getting in touch with us. We're really sorry to hear that six of your flowers were damaged during delivery and are already showing signs of decline. This certainly isn't the quality we expect our blooms to arrive in. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 4 weeks ago

“Missing the card and the flowers did not look as nice as advertised unfortunately”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We're truly sorry to hear that your card was missing and the flowers didn't meet your expectations. This isn't the Bunches experience we strive to deliver. Many of our flowers arrive in bud form to ensure maximum vase life, and they typically open up beautifully within 24-48 hours when placed in water with the flower food provided. However, the missing card is definitely a mistake on our part, and we'd like to make this right for you. If you could contact our Customer Support team at flowers@bunches.co.uk or 01623 750343 with your order details, we'd be grateful for the opportunity to resolve this for you. Your feedback helps us improve, and we appreciate you bringing this to our attention. Kind regards, Bunches.

Posted 1 month ago

“Every year I send flowers to my aunt in UK from Canada. This year I used Bunches, but was somewhat disappointed. I did not know if the flowers were delivered until I asked my cousin if she had received them. And to be honest, from the photos it looked like they might have been the leftover flowers in the shop that day. My aunt of course said they were lovely, but they didn't look that nice from what I could see.”

Helpful Report

Posted 1 month ago

Thank you for your review and for contacting us. At Bunches, we take great pride in delivering beautiful blooms that represent excellent value. I'm sorry to hear about your disappointing experience with Bunches. It's frustrating when you don't receive delivery confirmation for an international gift, and even more disappointing when the quality doesn't meet your expectations, especially when sending something special to a loved one. Can you please reach out to our customer support team if possible on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Beautiful bouquet, however they started to die 4 days after arriving. It is a shame considering delivery was fast and good.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're really sorry your flowers only lasted 4 days - that's much shorter than we'd expect and not the Bunches standard. While we're pleased the delivery was good, we want you to enjoy your blooms for longer. We'd love to make this right for you - please contact our customer support team on 01623 750343 or email flowers@bunches.co.uk. Thanks for letting us know. Kind regards, Bunches.

Posted 1 month ago

“Very dissapointed with this purchase, delivery and packaging good but the roses had droped within 2 days, so not impressed with my purchase, do not think i will will be ordering again”

Helpful Report

Posted 1 month ago

We're really sorry your roses didn't last as expected. This isn't our usual standard and we'd love to make it right. Please contact our customer support team at flowers@bunches.co.uk or call 01623 750343 so we can arrange this for you. We value your custom and hope you'll give us another chance to impress you.

Posted 1 month ago

“Not too good”

Helpful Report

Posted 1 month ago

Thank you for your review - Can you please reach out to our customer support team with your order number and further information on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Very disappointed with the difference between the product photograph and the actual product received. Hopefully they will improve when fully opened”

Helpful Report

Posted 1 month ago

Thank you for your review and we're so sorry to hear your flowers didn't meet expectations. Many of our blooms arrive in bud to protect them during transit and maximise their vase life - they may need 48-36 hours in fresh water to fully open and show their true beauty. If they still don't look right after this time, please contact our customer support team at flowers@bunches.co.uk or 01623 750343 so we can arrange a replacement. Thank you for giving us the chance to put this right. Kind Regards Bunches

Posted 1 month ago

“Used to be an account holder at bunches and went elsewhere as the quality seemed to be going downhill. Returned recently after a year or so to see flowers are now delivered by Royal Mail post in a box, which isn’t a bad thing however I bought a bunch of flowers which contained three sunflowers and a smattering of others. One of the sunflowers had been bashed around and the head was squashed on one side. After less than a week all are now half the size and dropping bent over looking at the floor. £30 spent and I feel this is a little expensive when opening they didn’t look vibrant and in less than a week all sunflowers have flopped down over the vase. Sorry I’m sure there are people working hard to send the best but around 2 or 3 three years ago this was a great place to get flowers not sure what has changed but quality and condition are not worth recommending I’m afraid and I cannot look at bunches as somewhere to send a gift of flowers to friends or family.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointing experience with your recent sunflower bouquet, and we completely understand your frustration after spending £30 on flowers that didn't meet your expectations. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Three of the heads were snapped off on arrival , the number of flowers appeared sparse compared to the photograph”

Helpful Report

Posted 1 month ago

Thank you for your review. We're truly sorry to hear that your bouquet arrived with damaged stems and didn't match the fullness shown in our photograph. At Bunches, we take great pride in delivering beautiful blooms that bring joy, so we understand how disappointing this must have been. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Whilst happy with the flowers, I am not happy with the delivery service chosen by Bunches. Having been asked where I wanted the flowers delivered if N/R, i asked for the next door neighbour. This request was confirmed. However, the recipient was at home and confirmed the delivery person did not knock nor even leave them with the neighbour, but propped up against the street door of the recipient. What was the point of asking when no notice was taken of the response.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're delighted to hear that you were pleased with the flowers themselves, but we're truly sorry about the poor delivery experience you've had. We'll be feeding this back to our delivery team to ensure this doesn't happen again. We take these issues seriously as they reflect on the care and attention we put into every order. Thank you for bringing this to our attention. Your feedback helps us maintain the high standards we strive for, and we're sorry this experience fell short of what you should expect from Bunches. kind regards

Posted 1 month ago

Bunches.co.uk is rated 4.7 based on 202,347 reviews