Bunches.co.uk Reviews

4.7 Rating 202,998 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers did not last as long as normal and the topiary died within first day. Normally the flowers are great so very disappointed”

Helpful Report

Posted 2 days ago

We're really sorry to hear that your flowers didn't last as long as expected and that your topiary sadly didn't survive. We know how disappointing this must be, especially as you've been happy with our blooms in the past. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 days ago

“I was very disappointed with the amount of actual lilies and roses contained within the arrangement compared to what was shown in the pictures and the fact that it cost nearly £50.”

Helpful Report

Posted 3 days ago

Thank you for contacting us. We're really sorry to hear that your bouquet didn't meet your expectations. We understand how disappointing this must have been. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 days ago

“Flowers were ok but there was no note with them as per instructions.”

Helpful Report

Posted 6 days ago

Thank you for your email. We're so sorry to hear that the message card was missing from your delivery. We know how important these personal touches are, especially when sending flowers to someone special. Sometimes the card can slip in between the inner packaging and be missed. If the card still has not been found, can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 3 days ago

“First time using Bunches, unfortunately I didn’t think the flowers looked anything like the photo online. Quite sparse looking.”

Helpful Report

Posted 1 week ago

Thank you for your review. We're really sorry to hear that your bouquet didn't meet your expectations on this occasion. We understand how disappointing it is when flowers don't look quite as you'd hoped. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 week ago

“Very underwhelming and not like photos. Ordered an xl and not as full as photo”

Helpful Report

Posted 1 week ago

We're truly sorry to hear that your flowers didn't meet your expectations. At Bunches, we take great pride in our bouquets, and it's disappointing when they don't bring the joy we intended. We completely understand how frustrating it must be when what arrives doesn't match what you saw on our website. Every bouquet is hand-prepared by our passionate team, but we absolutely want you to be delighted with your purchase. We'd love the opportunity to make this right for you. Please contact our friendly customer care team at flowers@bunches.co.uk or call us on 01623 750343 with your order details, and we'll do everything we can to ensure you're happy with your Bunches experience. Thank you for your honest feedback - it helps us improve and continue to deliver the meaningful moments our customers deserve. Kind regards, Bunches.

Posted 1 week ago

“A delivery to my friend was 2 days late! It was meant to be delivered last Saturday, and didn’t arrive until Monday.”

Helpful Report

Posted 1 week ago

We're truly sorry to hear that your friend's flowers arrived on Monday rather than the expected Saturday delivery. At Bunches, we understand that our deliveries are often for those meaningful moments in life, and a delayed delivery can impact the special occasion you were marking. As a family-run business for over 35 years, we pride ourselves on reliability, and we've fallen short of our usual standards in this instance. We'd love to look into what happened with this particular delivery and make things right for you. Please do contact our friendly customer care team at flowers@bunches.co.uk or call us on 01623750343 with your order details so we can investigate this further and arrange a suitable gesture to apologise for the disappointment caused. Thank you for taking the time to share your feedback - it helps us continue to improve our service for all of our wonderful customers. Kind regards, Bunches.

Posted 1 week ago

“The flowers were ok i could have got something as good from the petrol station for less money however they were delivered thats where the money goes.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback with us. We're truly sorry that our flowers didn't meet your expectations on this occasion. At Bunches, we pride ourselves on sending flowers that are carefully selected for quality and freshness, with each bouquet hand-prepared by our passionate team. The cost reflects not just the delivery, but the care that goes into selecting, conditioning and arranging your flowers to ensure they arrive looking beautiful and last longer. We'd love the opportunity to make this right for you. Please contact our friendly customer care team at flowers@bunches.co.uk or call us on 01623750343 with your order number, and we'll do our very best to ensure your next Bunches experience is a truly meaningful one. Kind regards, Bunches.

Posted 1 week ago

“I was very disappointed with the flowers they didn't live very long they were supposed to cheer my daughter up”

Helpful Report

Posted 2 weeks ago

Thank you for getting in touch with us. We're so sorry to hear that your flowers didn't last as long as expected, especially when they were meant to bring some cheer to your daughter. We know how important it is for our blooms to brighten someone's day and bring lasting joy. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 weeks ago

“The amount I paid for a small bunch of flowers was ridiculous. Flowers also didn't last long either. Not ordering again”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback with us. We're sorry to hear that you felt the flowers didn't represent good value and that their vase life was shorter than expected. We understand how frustrating this must have been, especially when you've chosen flowers as a thoughtful gesture. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 weeks ago

“The message was clearly addressed to a manwho was recovering from an illness,the flowers were more suitable for a”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We are sorry that you are unhappy with the colours selected in the arrangement. Our florist choice arrangement is designed for customers who want to send a bouquet but are unsure of what they would like to send and therefore put this in the hands of our team to arrange something for them. We do supply an array of bouquets on our website for customers who prefer to select the colours and types of flowers they prefer. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 weeks ago

“Don't sign up for cookies they pop up every where the worst thing I ever did spoilt the joy of the flowers”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We're really sorry to hear that the website cookies are causing you such frustration and spoiling your experience with us. We completely understand how annoying constant pop-ups can be, especially when you're trying to enjoy browsing our beautiful flowers. Here are a few things you can try to reduce these interruptions: Most browsers allow you to block or manage cookies in their settings - you could try adjusting these preferences Some browsers have "Do Not Track" options that can help reduce pop-ups Ad blockers can sometimes help with persistent cookie notices If you're still having trouble with the website, you're always welcome to place your order over the phone instead. Our team would be delighted to help you find the perfect flowers without any website hassles - just give us a call on 01623 750343. We want your experience with Bunches to be joyful from start to finish, so please don't hesitate to get in touch if we can help make things easier for you. Kind Regards Bunches

Posted 3 weeks ago

“Lovely selection of flowers, quick dispatch and delivery, however roses in bunch started to die the next day and rest weren't long to follow. Quite disappointed.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We're truly sorry to hear that your roses didn't last as long as expected. At Bunches, we take great pride in delivering beautiful blooms that bring joy for days to come, so we understand how disappointing this must have been. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 3 weeks ago

“The flowers didnt look anything like advertised”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 weeks ago

“The flowers did not meet expectations from the photo. I wanted the flowers to look like picture on website but very disappointed. They were a ‘thank you’ gift for my friend and when she sent me a photo of them I could only apologise to her for the feeble looking offering, some stems were very short (or broken) and to be honest just looked sad. They were delivered on the right day so that’s a plus.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're truly sorry to hear that your flowers didn't meet our usual high standards and weren't what you expected from the website photo. We understand how disappointing this must have been, especially as they were a thoughtful thank you gift for your friend. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 4 weeks ago

“Flowers didn't arrive on the day I requested so surprise was spoilt. NEVER has this ever happened with any other florists.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're really sorry to hear that your flowers didn't arrive on your requested day and that this spoilt your surprise. Our flowers are sent via Royal Mail Tracked 24, which aims to deliver within 1-2 working days. While most deliveries arrive on the first day, there can occasionally be delays that result in delivery on the second day, as this service isn't guaranteed next-day delivery. We do off a guaranteed service for customer who require a specific date, however, this was not selected on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 month ago

“Very disappointed, flowers started going over in less than a week . I don’t think I will use Bunches.co.uk again”

Helpful Report

Posted 1 month ago

Thank you for your review. We're truly sorry to hear that your flowers didn't last as long as expected. At Bunches, we take great pride in the quality and longevity of our blooms, so we understand how disappointing this must have been for you. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“The flowers this time were not great some starting to die unlike picture online usually the flowers are ok from bunches”

Helpful Report

Posted 1 month ago

Thank you for getting in touch with us. We're really sorry to hear that your flowers didn't arrive in the condition you expected. We know how disappointing this must be, especially when you're used to receiving lovely blooms from us. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“I have always used bunches but this time my order was two days late, I placed my order well in advance, the person is elderly and I really wanted it to arrive in her birthday”

Helpful Report

Posted 1 month ago

Thank you for your review. We're so sorry to hear that your order arrived two days late, especially when it was intended for an elderly lady's birthday. We completely understand how important it was for this gift to arrive on time for such a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

thank you for your review. We're so sorry to hear that your order arrived two days late, especially when it was intended for an elderly lady's birthday. We completely understand how important it was for this gift to arrive on time for such a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Bouquet bought for sympathy on anniversary of husband's death. Flowers delivered on designated date but left downstairs in rain and wind. Recipient not contacted when delivered at all I had to tell her! Already put in adverse comments to DPD. No reply. Guaranteed delivery paid for”

Helpful Report

Posted 1 month ago

Thank you for your review. We're truly sorry to hear about the poor handling of such an important delivery. We understand how meaningful this sympathy bouquet was, especially on such a significant anniversary, and we're deeply disappointed that our courier let us both down during such a sensitive time. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“The delivery was late and flowers had seen their best .”

Helpful Report

Posted 1 month ago

Thank you for your review. We're sorry to hear that your delivery arrived on the 2nd day of our 1-2 day service. At Bunches, we take great pride in delivering fresh, beautiful blooms that bring joy, so we understand how disappointing this must have been. Can you please reach out to our customer support team with an image of the flowers and your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

Bunches.co.uk is rated 4.7 based on 202,998 reviews