Bunches.co.uk Reviews

4.7 Rating 202,128 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers on 29th specifying 2nd for delivery on their birthday - were sent next day arriving on 31st spoiling surprise which was disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your comments Polly. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“I ordered a bouquet of Damson Delight for my wife for our anniversary, I was really disappointed with them first there was one sort ,three storks with no flowers on,two died within two days and we`ve had them 9 days and they have just about had it now. I have ordered from you many times and this has been the worse we`ve had. Very disappointed”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry to hear about this and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you.

Posted 9 years ago

“Arrived on time didn't look like the pic and flowers where fully open”

Helpful Report

Posted 9 years ago

We are very sorry to hear that you have been disappointed with the flowers that have recently arrived Debra. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us at flowers@bunches.co.uk or on 0800 626 249.

Posted 9 years ago

“Unfortunately my friend was out when royal mail tried to deliver, They didn't post the we tried to deliver card through here door until Monday (when she was in). She has been ill and is having to attend hospital for appointments so has had to rearrange delivery for Friday. Not Bunches fault but if Royal Mail had posted card through her door on Saturday she could have arranged delivery for Monday. The flowers will probably be dead by the time she gets them. I am so disappointed that something that was meant to cheer her up has only caused her aggravation.”

Helpful Report

Posted 9 years ago

Thank you for your comments Barbara. We are so sorry to hear that you have been disappointed with our delivery service on this occasion. I do believe that a member of our customer service has been in touch with you and this is being looked into further.

Posted 9 years ago

“Picture on website nothing like flowers delivered.”

Helpful Report

Posted 9 years ago

We are very sorry to hear that you have been disappointed with the flowers that have recently arrived. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us at flowers@bunches.co.uk or on 0800 626 249.

Posted 9 years ago

“Flowers arrived on Friday and Died by Monday! I am very disappointed as i use bunches regularly and don't expect over £20 of flowers to die in 4 days. Won't be so quick to repurchase next time”

Helpful Report

Posted 9 years ago

“What a disappointing experience I have had this time! The flowers were delivered but no one was in - so a card was put in the post box but unfortunately it wasn't checked till today - the flowers were put in the Green dust bin so were found today!! Unfortunately some one had just lifted the lid and put some recycling rubbish in it on top of the flowers Why anyone would put flowers in a dirty horrible green recycling bin is beyond me and of course they are ruined. I would struggle to retrieve them in the bottom of a bin! So I am very disappointed that flowers that cost a lot of money for a lovely new born baby occasion were delivered in such an appalling way!”

Helpful Report

Posted 9 years ago

Thank you for your comments Sue. We are so sorry to hear that you have been disappointed by our delivery service on this occasion. I do believe that a member of our customer service has been in touch with you.

Posted 9 years ago

“I ordered the flowers on Wednesday 27/07/16 and they have not arrived as yet - 01/08/16. Rather little disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sue, We are sorry to hear that your order has not arrived as requested.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.We look forward to hearing from you.

Posted 9 years ago

“I have been ordering from bunches for a while, the last ones were the worst ever. Flower heads missing and stems broken. Not due to delivery, as box intact, but must have been done on packing. Not like the picture on the website this time.”

Helpful Report

Posted 9 years ago

Thank you for your comments Dennis. We are sorry to hear that you have been disappointed with the flowers that have been received and that they arrived in this condition. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I have purchased several bouquets from Bunches and been delighted at the response from the recipients. Last week I sent my daughter and son-in-law a bouquet to celebrate their wedding anniversary. With living so far away from Kent, and can't deliver gifts in person, it is important to me that professional companies deliver the item of my choice. I chose a reasonably priced bouquet which looked stunning on the marketing photo. My daughter received it on the 28th July. The flowers were in full bloom, usually they are sent in bud, and the gypsophilia was passed its best, having a dry texture. She sent me a photo, and to say I was extremely disappointed is an understatement. The overall quality of the blooms was very poor, and after only a few days have started to deteriorate. Regards Sue Rigby”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sue. We are sorry to hear that you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The flowers I received were in a poor condition, three or four stems had snapped and one had no bloom on it to start with. They were also squashed and some of them never came out yet.”

Helpful Report

Posted 9 years ago

We are sorry to hear that you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Having used your service many times was disappointed on this occasion. Flowers were good quality but the flowers and the box containing them was absolutely infested with live Crickets ...horrific!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Helen. We are sorry to hear about this, this is something we do not expect to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.We look forward to hearing from you.

Posted 9 years ago

“I was under the impression that the flowers would be delivered on the requested day, to my disgust the flowers were left a day earlier and left outside as there was no one at home until the 28th of july hence my request for the selected date of delivery. When I rang to complain i was informed that it is only telephone orders that would have been dispatched for the 28th of july. I was very disappointed with your member of staff who took my call. I have previously had flowers delivered by yourselves but will no longer continue to do so”

Helpful Report

Posted 9 years ago

Thank you Glenys for your comments. We are very sorry to hear you have been disappointed with the service you have received on this occasion.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The last purchase was for my mothers 70th birthday, however when they arrived you could clearly see that the flowers were starting to droop and shed. disappointing”

Helpful Report

Posted 9 years ago

We are very sorry to hear that you have been disappointed with the flowers that have recently arrived Sue . Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“There is no confirmation whether my bouquet has reached my guest or not. Even after my repeated follow up there is no confirmation on the delivery.”

Helpful Report

Posted 9 years ago

“Size of the bouquet was appalling for the price”

Helpful Report

Posted 9 years ago

We are sorry to hear that you have been disappointed with the size of the bouquet on this occasion Louise. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I have just returned from visiting my Aunt to whom I sent flowers to via yourselves and sad to say that they only lasted a couple of days unlike the order I had last year which lasted over a week.”

Helpful Report

Posted 9 years ago

Thank you for your review Sally. We are sorry to hear that the flowers have not lasted as expected .Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.We look forward to hearing from you.

Posted 9 years ago

“I was jot expecting the bunch to be so small if I'm to be honest it looked like they had come from the supermarket for about £2.99 very disappointed as these were for a special reason”

Helpful Report

Posted 9 years ago

Thank you for your comments Michael. We are sorry to hear that you have been disappointed with the size of the bouquet on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The flowers arrived lovely but only last 3 days as not budded on arrival, was hoping to last longer”

Helpful Report

Posted 9 years ago

Thank you for your feedback Richard. We are sorry to hear that the flowers have not lasted as expected. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“had these flowers a few days now half of them are dead already, box was damaged in delivery, and I ordered the biggest size you do, but it no way was the bouquet a bouquet, just a handful of flowers. not impressed. would not reccomend”

Helpful Report

Posted 9 years ago

We are so sorry to hear that you have been disappointed with the flowers on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you soon.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,128 reviews