Bunches.co.uk Reviews

4.7 Rating 202,128 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This bunch was no where as good as other flowers I have had from you. Could of got a bigger bunch else where for a lot less money”

Helpful Report

Posted 9 years ago

We are very sorry to hear that you have been disappointed on this occasion. Could you please contact our customer support team who will be happy to discuss this further with you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Sent some Fuschias for a good friend who has had a very big operation Went to see her today flowers were on the side in a vase I thought they were very poor although Mrs Jeanette Bolt was pleased to receive them I thought they were very straggly not up to your standards”

Helpful Report

Posted 9 years ago

Thank you for your comments Patricia. We are very sorry to hear that you have been disappointed with the flowers that have been received. Could you please contact our customer support team who will be happy to look into this further. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you.

Posted 9 years ago

“Didn't think the flowers looked great just looked really drab Did arrive on time though”

Helpful Report

Posted 9 years ago

Thank you for your comments Sue. We are very sorry to hear that you have been disappointed with the flowers that have been received. Could you please contact our customer support team who will be happy to look into this further. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you.

Posted 9 years ago

“My recent purchase delivered to Oakham was apparently left outside the front door - this is not acceptable - why was it not left with a Neighbour? I have sent many flowers through you since joining Bunches and been very satisfied - so i am really upset about this particular delivery.”

Helpful Report

Posted 9 years ago

We are so sorry to hear that you have been disappointed with the delivery service on this occasion Norma. Please get in touch with our customer support team as we will be more than happy to help. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Person has received flowers that I ordered however quality and how they looked like.... Really poor.... Additional money for extra delivery and they were left with Porter when we were at home...”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are sorry to hear that you have been disappointed with the flowers on this occasion. Could you please contact our customer support team who will be happy to discuss this further with you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I ordered flowers for a friends first day at work Monday 1st August. The order shows a delivery date of the 1st but says please allow 1-2 working days for delivery. I was therefore disappointed when she messaged me to say they had been delivered on Saturday 30th July and the package left in the office over the weekend. If I had thought they would be delivered before she even worked there I would not have ordered from this company and used a high street florist instead. I only used yourselves because I had been sent flowers from yourselves by my daughter and was really pleased with them. Nice flowers but not good if you want them on a specific date.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Debra. We are very sorry to hear that you have been disappointed with the delivery of your order on this occasion. Could you please contact our customer support team who will be happy to discuss the delivery options further with you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“When I went to visit my Mother and saw the flowers , I have to say I was little disappointed, the sunflowers were big and lovely, it was more to do with the way it was put together. Sorry!”

Helpful Report

Posted 9 years ago

Thank you for your comments, I am very sorry to hear about the disappointment caused. Would it be possible get in touch with us on flowers@bunches.co.uk so that we are able to take a further look into this further for you. Thank you in advance,

Posted 9 years ago

“Not as shown in illustration - far less blooms, the ones that were sent died quite quickly, really disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Nicky. We are very sorry to hear that you have been disappointed with the flowers that have been received. Could you please contact our customer support team who will be happy to look into this further. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you.

Posted 9 years ago

“The majority of flowers lasted less than one week & the following customer service was very disappointing. No refund is offered unless you return the 'goods' i.e. dead flowers?”

Helpful Report

Posted 9 years ago

Thank you for your comments Laura. We are very sorry to hear that you have been disappointed with the flowers and the service on this occasion. Could you please contact our customer support team who will be happy to discuss this further with you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“My Aunt loved the Birthday hamper and said it had lots of lovely things in it however it was a day late due to delivery notes not taken notice of ie elderly may take time to answer door. She's 87!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Lynn. We are sorry to hear that the hamper arrived later than requested. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you soon.

Posted 9 years ago

“after only 4 days half of the flowers are drooping and looking old and lifeless”

Helpful Report

Posted 9 years ago

Thank you for your feedback Maurice. We are sorry to hear about this and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you soon.

Posted 9 years ago

“The chocolates did NOT arrive with the order. Also my mum commented that her flowers arrived in a box with no water and no idea how long they had been out of water for. Most disappointed with the chocolates not arriving though!”

Helpful Report

Posted 9 years ago

We are so sorry to hear of the disappointment caused on this occasion Miss Hughes, I do believe you have been in contact with our customer support team and some chocolates have been dispatched with our apologies.

Posted 9 years ago

“My order to you was the 'Picasso' display for my wife's birthday. To me it seemed very original the most attractive. Delivery was excellent (afternoon before the birthday) and the flowers appeared in good condition when delivered. My wife was very impressed and immediately put them into a suitable large glass vase, following the supplied instructions, paying particularly importance to cutting off the stems correctly. The flowers looked excellent in the vase. Unfortunately it wasn't long before they didn't look so good. We weren't familiar with some of the names but the flowers began to look sick as follows: Avalanche Roses lasted two full days after delivery, Cala Lilies four days, Lavender Lisianthus (?) four days. The Carnations are still OK as are the Chrysanthemums. The deep red leaves are still fine but the others soon shrivelled up. All in all, we were very disappointed the fine display didn't last for long.”

Helpful Report

Posted 9 years ago

We are so sorry to hear that you have been disappointed with regards to the longevity of the flowers on this occasion Brian. If you would like to get in touch with our customer support team we will be more than happy to help. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Not happy with this option, was not the same as in the photo on the website. It was for a special birthday..”

Helpful Report

Posted 9 years ago

We are so sorry to hear that you have been unhappy on this occasion Darren. If you would like to get in touch with our customer support team we will be more than happy to help. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Delivery timing of delivery was spot on. However, when I received a photo of the flowers I was extremely disappointed. The colour pallet was correct but how the bouquet was put together looked nothing like those on the web site, not at all compact. ALSO this Web site made typing this comment very difficult. Would use Bunches again if I could be sure my order looked somewhat like the website example. Wish I could include pic of flowers received.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Joy. We are sorry to hear that you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The leaves of the flowers were already dying two days into them being delivered”

Helpful Report

Posted 9 years ago

Thank you for your feedback Claire. We are sorry to hear about this and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you soon.

Posted 9 years ago

“I love the idea of being able to have flowers posted, however the flowers were a let down for me.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Victoria. We are sorry to hear that you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Delivery OK. Flowers OK. Looks absolutely nothing like the picture on the website - just the same selection of flowers. Disappointed just to receive basically a bunch of flowers that need arranging DIY - far too expensive for what you get. Would be much cheaper just to buy a bunch from a shop.”

Helpful Report

Posted 9 years ago

“i ordered an extra large bouquet and was very dissapointed in the amount of flowers supplied, if that was the XL version i dread to think what would have arrived as a standard bouquet.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Yvette. We are sorry to hear that you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“As a regular customer of yours I am very disappointed with the bouquet I ordered to celebrate our Wedding Anniversary. It was ordered for the 2nd August but (as advised as a possibility) arrived on the first. Within a day the roses began to droop and die, followed closely by the stocks and the sunflowers. It will today, sadly, be consigned to the compost bin. The bouquet was received by me at the door and immediately placed in water. As it was delivered on a Monday morning I can only assume that it may have been assembled prior to the weekend and then neglected. A bunch of sunflowers bought from a local supermarket for a few pounds is still looking as healthy as on the day of purchase. Regards David Cater”

Helpful Report

Posted 9 years ago

Thank you for your feedback David. We are sorry to hear about this and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,128 reviews