“I have already done this, although I had no problems with my past orders, the one I recently sent although pleased my friend who received it, when I saw the photo of the flowers in her vase, I was shocked how small the bunch was for the money. It may even stop me from using Bunches again if the quantity is going to be the same in the future.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Jennifer, I am very sorry to hear that you have been disappointed with the flowers received from us here at bunches. Would it be possible get in touch with us at flowers@bunches.co.uk or 0800 626 249 and we can look into this further for you. We look forward to hearing from you.

Posted 10 years ago

“Ask for delivery on 29th and they were delivered on the 27th, which was a Saturday and had my friend not gone out looking for the postman after a card was left and found him, then they would of sat at the sorting office until Monday. Disappointed with this as I ordered them over 10 days in advance. The 29th was a very important date. The 1st birthday of my friends little boy who tragically died in November so I wanted her to recieve them on this day.”

Helpful Report

Posted 10 years ago

Thank you for your comments sally, I am very sorry to hear that this matter has caused disappointment to you. We send our flowers with royal mail which takes 1-2 working days to deliver. So we can not guarantee any of those specific dates. we ask a preferred delivery date then we send out 2 working days prior this date, so that a special occasion is not missed. Would it be possible for you to contact us on flowers@bunches.co.uk please so that we are able to look into this delivery for you. Thank you very much.

Posted 10 years ago

“My mum had reported that the leaves were drooping and limp. This may be down to the hot weather at the moment, but disappointed slightly. Review I would give would be normal to poor. I have always had issues getting flowers delivered to Northern Ireland they spend most of the time at depots. I'm on a budget so can afford to pay for exact day delivery so have to rely on first class post.”

Helpful Report

Posted 10 years ago

Good Afternoon, Thank you for taking the time to leave us a review, I am very sorry to hear that your flowers arrived this way. Please be assured that I will be passing your comments on. Please could you contact us at flowers@bunches.co.uk or 0800 626 249 so that we are able to look into this for you. Sincere apologies again for the quality received and any disappointment caused.

Posted 10 years ago

“I was very disappointed with the cut orchids I purchased for my mother. When I opened the cellophane wrapper to the flowers many of the orchid flowers were already off their stems. The remaining flowers dropped off within 2 days. I have had orchids from other companies before and I have always been impressed by how long they last - sometimes up to 8 weeks. I will not be ordering these again.”

Helpful Report

Posted 10 years ago

Thank you for your comments, I am very sorry to hear about the poor quality flowers that you received, please be assured we do not want any of our flowers to arrive this way. Would it be possible to contact us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 10 years ago

“Ordered a bouquet for my Sister in laws birthday and was very disappointed that the flowers were not delivered on the day of her birthday. She received them a day late. I cannot comment on the quality of the flowers as I didn't see them as she does not live near me.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Lorraine, I am very sorry to hear of the disappointment caused by the delivery of your order. please be assured that we want to look into this further for you with the correct delivery company. For us to do this would it be possible for you to contact us at flowers@bunches.co.uk or call us on 0800 626 249 to confirm what date these arrived, then we will be able to look into this for you. Please accept our sincerest apologies for any disappointment that this matter may have caused to you, we look forward to hearing from you.

Posted 10 years ago

“They arrived on the wrong day (too early) and although it was specified that they would be in bud the majority were open. Very disappointing.”

Helpful Report

Posted 10 years ago

Thank you for your comment Cheryll, I am very sorry to hear that you have been unhappy with the delivery of your gift, We send our flowers with royal mail which takes 1-2 working days to deliver. we ask a preferred delivery date then we send out 2 working days prior this date, so that a special occasion is not missed. I am sorry to hear that your flowers arrived in bloom rather than in bud, if your flowers do suffer at all due to this, then please do not hesitate to get in touch with us at flowers@bunches.co.uk We really appreciate your feedback, thank you.

Posted 10 years ago

“The box seemed beaten and damaged, and the flowers showed that when they arrivee they were withered and half dead, not the message I was trying yo send. Also I qas given the date of delivery as friday which would have worked well, sadly they didnt show up till monday afternoon and ruined the day they were meant for, the picture on the website showed lots of lovely lillies, but my bunch contained only one which was a bit disappointing. All in all bot the best service, late delivery, half dead flowers and the box of free chocolates were actually a small bag of what looked like chocolates for a child, if I knew thats what they would look like I would have asked for them to be removed as they showed the flowers as cheap.”

Helpful Report

Posted 10 years ago

Thank you for your comments, I am very sorry to hear how your flowers arrived, it's very disappointing as we want every order to be perfect. The free chocolates are an on line incentive although I will be passing all of your comments on for you. Would it be possible to contact us at flowers@bunches.co.uk or call us on 0800 626 249. Thank you for your comments.

Posted 10 years ago

“The box seemed beaten and damaged, and the flowers showed that when they arrivee they were withered and half dead, not the message I was trying yo send. Also I qas given the date of delivery as friday which would have worked well, sadly they didnt show up till monday afternoon and ruined the day they were meant for, the picture on the website showed lots of lovely lillies, but my bunch contained only one which was a bit disappointing. All in all bot the best service, late delivery, half dead flowers and the box of free chocolates were actually a small bag of what looked like chocolates for a child, if I knew thats what they would look like I would have asked for them to be removed as they showed the flowers as cheap.”

Helpful Report

Posted 10 years ago

“Flowers turned up 2 days earlier than requested, no card was present (despite the fact that I'd written one) and no free gift delivered (as advertised). Recipient was worried that they may have been sent by an Ex who has a banning order so the surprise backfired! Not Impressed.”

Helpful Report

Posted 10 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with your order. I can see that you did write a message on the order which should have been sent alongside the free chcoolates. Please would it be possible to get intouch with us at flowers@bunches.co.uk so that I am able to send these out again for you with our sincere apologies. I look forward to hearing back from you.

Posted 10 years ago

“flowers were very sparce for the money i paid fpr them, some were wilted. i am afraid for the first time i was not impressed sorry, in the past bunches have been great this time however you were not up to standard. will use you again and hope next time for better”

Helpful Report

Posted 10 years ago

Thank you for your feedback, I really appreciate you getting in touch and letting us know about your delivery. Would it be possible to get in touch with us at flowers@bunches.co.uk or call us on 0800 626 249. Please accept our sincere apologies and I look forward to hearing from you to look into this further.

Posted 10 years ago

“I ordered two bunches of flowers. The carnations were lovely but the more expensive mixed bunch was very poor. One of the lilies had snapped and the quantity very sparce. Really disappointing as ordered lots of times before and always been happy”

Helpful Report

Posted 10 years ago

Thanks for your feedback Julia. I’m really sorry to hear about your disappointment with the Tropical Breeze bouquet you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“Ordered flowers for my sisters 60th birthday. Delivery requested for 25th June. Bunches advised that they would endeavour to make the requested date but advised that it may go over to the 26th. My sister eventually received her gift on 27th - 2 days after her birthday. Not impressed with service received but my sister did tell me that the flowers were very nice when they did arrive albeit 2 days late”

Helpful Report

Posted 10 years ago

Thanks for your feedback John. I'm sorry to hear that your sister did not receive her gift in time for her birthday but pleased that she thought the flowers were very nice. I see that you selected our Royal Mail First Class Post option where the delivery date cannot be guaranteed. Although 90% of deliveries will arrive within 24 hours, Royal Mail delivery may take up to 3 days. I do hope that you will order with Bunches again. To make sure no special occasions are missed in the future, please do select one of our guaranteed delivery options during the order process. With thanks.

Posted 10 years ago

“Very disappointed that my instruction to deliver to another flat number if recipient was not in was totally ignored and flowers left outside delivery address all day, by which time the flowers had wilted.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mrs Carter. I am sorry to hear of your disappointment on this occasion. Unfortunately the delivery instructions are not always guaranteed and are only just a request, it is down to the drivers discretion, however the last thing we wanted was the flowers arriving wilting. So we can look into this further for you could you please kindly contact us us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to help. With our thanks and apologies.

Posted 10 years ago

“This time last year (June) I ordered a bunch of flowers to be delivered.... This order did not arrive, therefore I obviously was disappointed yet they did send a replacement. I gave them a second chance, this week. I ordered again flowers and a birthday card this year......flowers were received but no birthday card.......... I am very disappointed ????”

Helpful Report

Posted 10 years ago

Thank you for your comments Darren. I am sorry to hear of your disappointment on this occasion, however looking into your order you did not order a happy birthday card, this would be the reason for one not being received. If you would like to discuss this further with us please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 249. I apologise for any inconvenience and upset this matter has caused.

Posted 10 years ago

“I have used Bunches before and been satisfied with service alas on this occasion the recipients of the flowers were absent - it was a Saturday - a card put through the door not stating these were living goods - recipient did not collect until Tuesday - therefore I said THANKYOU with dead flowers ! need I say more ?”

Helpful Report

Posted 10 years ago

Thank you for your comments Christine. I am sorry to hear your recipient was out at the time of delivery and a calling card was pushed through, but not marked perishable. This is not standard practise of Royal Mail and I do apologise for the upset this matter has caused. If you could kindly contact us at flowers@bunches.co.uk or 0800 626 249 and we will happily make this up to you. With our thanks and apologies.

Posted 10 years ago

“I live in Spain and sent flowers to my daughter on her wedding anniversary,on this occasion I have come to visit her a few days after the flowers arrived,and to my disappointment half the flowers were dying and as for the card,word's escape me,really not worth the price. Very disappointed”

Helpful Report

Posted 10 years ago

Thank you for your comments Bob. I am sorry to hear of your disappointment on this occasion. This gift clearly did not achieve the high standard we aim for. So we can look into this further for you could you please kindly contact us us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to help. With our thanks and apologies.

Posted 10 years ago

“the flowers where nothing like i ordered at all very upset by how sparse they where will not order from you again.”

Helpful Report

Posted 10 years ago

Thank you for your comments Liz. We are sincerely sorry to hear you were disappointed on this occasion. These flowers clearly did not achieve the high standards we aim for. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website once arranged in the home. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you. With thanks and apologies.

Posted 10 years ago

“Very disappointed with my birthday bundle. Was expecting a much larger bundle of flowers. For almost £40 it was a bit of a let down.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mark. We are sorry to hear you were disappointed on this occasion. After looking into your order further I can see the majority of the £40 was spent on the added extras we offer to include with our flowers, £19.99 was spent on the bouquet, so you were sent flowers to the value of this. I am sorry you were disappointed and if you would like to discuss this further with us please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429. With our thanks and apologies.

Posted 10 years ago

“Flowers arrived in a broken box, most appear to be dead. About 20% have improved, but I guess that's what I get for ordering online.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review our service Pearce. We are really sorry to hear the gift arrived in such damaged condition; our special boxes are designed to keep their shape whilst protecting the flowers inside. It sounds as though this damage has been caused whilst in transit. In this instance, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be more than happy to rectify this for you.

Posted 10 years ago

“I was disappointed when I saw a picture of my gift sent to a friend not up to my expectations”

Helpful Report

Posted 10 years ago

Thank you for your comments Debbie. I am sorry to hear of your disappointment on this occasion. This gift clearly did not achieve the high standard we aim for. So we can look into this further for you could you please kindly contact us us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to help. With thanks and apologies.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews