Bunches.co.uk Reviews

4.7 Rating 202,320 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers and presentation when they arrived.... But only lasted 2 days max - Flowers have lasted longer from a supermarket.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Lisa, we appreciate you taking the time to get in touch with us. I am very sorry to hear that your flowers have not lasted. Would it be possible to email us at flowers@bunches.co.uk so that we are able to look at this for you. Please accept our sincere apologies for any disappointment caused to you by this matter.

Posted 10 years ago

“I've ordered several bouquets from here and I've always been delighted with them. However, I can't say the same about the flowers I ordered recently. I'm so disappointed by the actual size of the bouquet that arrived to my sister - I even ordered the large size so I'd hate to see the size of the normal one! I will seriously consider whether to use you again as I could have got a better, bigger bunch of flowers from the local supermarket at a fraction of the price!”

Helpful Report

Posted 10 years ago

Thank you for your feedback Caron, We do send all of our flowers out in tight bud so they do look slightly smaller on arrival, this is to ensure maximum vase life on arrival. Once these have been in water for 24 hours they will open beautifully like our illustration on line. However if you are still unhappy please contact us at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. We do appreciate all of your comments, thank you.

Posted 10 years ago

“I requested a Friday delivery but they arrived a day early fortunately they were taken in by a neighbour. The flowers were very average, my sister in law didn't say anything but I could have purchased better and much much cheaper from Asda.”

Helpful Report

Posted 10 years ago

Thank you for your comments Susan. We are sorry to hear of your disappointment regarding the delivery. I can see that you selected our Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we dispatch our flowers 2 days prior if possible and we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available.

Posted 10 years ago

“I was rather disappointed in the flowers which were not as nice as those pictured on the website. Also I found the website inflexible, when I chose a card it would not recognise the one I selected, I eventually gave in and hAd to accept the standard. I would not recommend this supplier”

Helpful Report

Posted 10 years ago

Thank you for your feedback Carolyn, We are sorry you have been disappointed on this occasion. We do send all of our flowers out in tight bud to ensure maximum vase life on arrival. Once these have been in water for 24 hours they will open beautifully like our illustration on line. I also apologise for the difficulty you have experiencing selecting a card on our website I have passed your comments onto our IT department to look into further. If you would like to contact us at flowers@bunches.co.uk we would be more than happy to help.

Posted 10 years ago

“The quality of the flowers my daughter received was similar to those I could have picked up from a petrol station or supermarket. Nothing like the photograph on the website & I am hugely disappointed.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Trish, we appreciate you taking the time to get in touch with us. I am very sorry to hear that you have been unhappy with the bunch of flowers received. Would it be possible to email us at flowers@bunches.co.uk so that we are able to look at this for you. Please accept our sincere apologies for any disappointment caused to you by this matter.

Posted 10 years ago

“I especially requested the delivery person be patient when delivering to my elderly relative.She told me that she did not hear the doorbell and the bouquet was taken away.She had to get a taxi (as she is infirm) to collect her flowers.Such a pity it was spoiled for her like that.She said though that the bouquet was lovely.”

Helpful Report

Posted 10 years ago

Thank you for your comments Valerie. We are sorry to hear of your disappointment on this occasion. This is Royal Mails standard practise, if there is no answer at the time of delivery a calling card will be left at the property to detail how the recipient can either collect the gift from the local depot or they can ring the telephone number provided and rearrange a more convenient time for delivery for them for free. I do apologise for any inconvenience caused.

Posted 10 years ago

“Small bunch of flowers that weren't at all like those advertised. As my mum said "you could have got those at the coop for £5" not the £32 I paid. Won't be using bunches again.”

Helpful Report

Posted 10 years ago

Thank you for your review Jo, we do appreciate all feedback so that we are able to look into these matters. I have taken a further look into this for you which shows me that you have now been in touch with a member of our customer service team who is looking into this further for you. Please accept our sincere apologies again for any disappointment that this caused to you.

Posted 10 years ago

“FLOWERS RECEIVED AS A GIFT TO FRIEND WAS NOT AS ADVERTISED RE AMOUNT OF ROSES AMONG THE OTHER WHITE FLOWERS. ORDER WAS FOR MONT BLANC (£27.99) and ORDERED ESPECIALLY BY ME. ONLY TWO ROSES I HAVE BEEN TOLD WERE IN THE HAND-TIED BOUQUET!! OTHER FLOWERS WERE VERY NICE IN THE BOUQUET. DISAPPOINTED ++”

Helpful Report

Posted 10 years ago

Thank you for your feedback Helen, we appreciate you taking the time to get in touch with us regarding this. I am very sorry to hear that a rose was missing in your boquet. Would it be possible to email us at flowers@bunches.co.uk so that we are able to look at this for you. Please accept our sincere apologies for any disappointment caused to you by this matter.

Posted 10 years ago

“The Flowers were half dead when they arrived, arrived a day to early ,and the chocolates were a very small packet ,very very disappointed .”

Helpful Report

Posted 10 years ago

Thank you for your comments Alan. We are sorry to hear this has happened. Every one of our bouquets is packed to the highest standards to ensure they arrive in first class condition, so to hear your flowers did not is extremely disappointing. In this instance, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be more than happy to help rectify this. We look forward to hearing from you soon.

Posted 10 years ago

“I was a little disapointed by the flowers that arrived for my mums birthday... compared to the photograph on the website ... I do understand that the flowers arrived closed .. To last longer ..my mum really likes freesias ....but looking at he picture sent to me by my sister it seemed like a cheap supermarket bunch rather than a birthday bouquet ... Wish I'd used m&s ...”

Helpful Report

Posted 10 years ago

Thank you for your feedback Suzanne, We do send all of our flowers out in tight bud to ensure maximum vase life on arrival. Once these have been in water for 24 hours they will open beautifully like our illustration on line. I hope this is okay for you and we do appreciate all of your feedback, thank you.

Posted 10 years ago

“I bought the flowers for someone who was celebrating their 60th. Although the delivery time was very good I was a little disappointed with the condition of the flowers, they where wilted and looked in poor condition.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mrs Jones. We are sorry to hear this has happened. Every one of our bouquets is packed to the highest standards to ensure they arrive in first class condition, so to hear your flowers did not is extremely disappointing. In this instance, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be more than happy to help rectify this. We look forward to hearing from you soon.

Posted 10 years ago

“Birthday flowers and gift were sent to recipient early. Delivery date was asked for wednesday but flowers were sent out on monday to royal post, which naturally delivered it next day, as in over 95% of deliveries. Should have been sent out on tuesday so as to be received on requested day of wednesday. I believe no one bothered to look, but blindly followed first in-first out procedure. My booking early was stymied and worked against my intent to give plenty of notice, I could have easily booked on monday for next day post, and received by wednesday.”

Helpful Report

Posted 10 years ago

Thank you for your comments Sohail. We are sorry to hear of your disappointment regarding the delivery. I can see that you selected our Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we dispatch our flowers 2 days prior if possible and we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available.

Posted 10 years ago

“Very disappointed. Flowers delivered were not as described. Did not order flowers that were all carnations. They should have had freesias and gipsophelia in the arrangement. Flowers were for my sister's 80th Birthday, so should have been a surprise. I received a card today just saying thank you for the carnations. She clearly was not impressed either!”

Helpful Report

Posted 10 years ago

Thank you for your comments Mrs Bailey. I am very sorry to hear that you have been unhappy with the order received from us and that the flowers do not appear to be what you have ordered. Please be assured that we would like to look into this further for you. Would it be possible to contact us at flowers@bunches.co.uk with your order details so that we are able to look into this further for you. Thank you very much for getting in touch and we look forward to hearing from you soon.

Posted 10 years ago

“Still waiting for them to be delivered even though I ordered them last Monday”

Helpful Report

Posted 10 years ago

Thank you for your comments Kirstie, I am very sorry to hear that your order has not arrived yet, as we have dispatched these as requested. Would it be possible to contact us at flowers@bunches.co.uk or call us on 0800 626 249 to confirm the delivery address and whether the recipient has received a calling card. Then we will be able to look into this further for you. Thank you very much, we look forward to hearing from you soon.

Posted 10 years ago

“I was impressed by the picture when I bought these flowers. It was stated that it was standard size. I have ordered the extra large size. When it arrived I was very disappointed by the size as well as overall appearance of the flowers. After that, I phoned them, and they have said that the flowers need a couple of days to bloom. A couple of days have passed now, and although the flowers look better, they still do not meet my expectations. Unfortunately, the rating has to be poor.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, we appreciate you taking the time to get in touch with us regarding this. I am very sorry to hear that you have been unhappy with the size of the bunch of flowers received. Would it be possible to email us at flowers@bunches.co.uk so that we are able to look at this for you. Please accept our sincere apologies for any disappointment caused to you by this matter.

Posted 10 years ago

“According to the recipient of the flowers I ordered, the flowers did not appear very fresh upon delivery. It took 24 hours for the flowers to revive.”

Helpful Report

Posted 10 years ago

Thank you for your comments, We are very sorry to hear your flowers arrived this way. Would it be possible to get in touch with us on flowers@bunches to let us know how the flowers are now so we can look into this further for you. Thank you for your feedback, we really appreciate it.

Posted 10 years ago

“Web site needs to be much simpler, select product. go to address book, send.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Ronald, Please be assured that I will be passing all of your comments onto our I.T team for you. We sincerely apologise if you have had any difficulty pacing your order. Thank you.

Posted 10 years ago

“See a series of e-mails to Hannah. Not a happy first time customer.”

Helpful Report

Posted 10 years ago

Thank you for your comments Gillian, I am very sorry to hear that you have been unhappy with the gift sent out from us here at bunches. As explained in the chain of emails, we did send out the correct, complete gift that was ordered by yourself in the order process. A confirmation email is sent out just in case any errors are made so we can amend these for you before the gift is sent out to the recipient. Apologies again for any disappointment.

Posted 10 years ago

“flowers were nothing like the photo in terms of quantity or quality. Very disappointed with the product and the fact they were for a elderly relative for her birthday, made me feel very sad when I saw them. I will not use this service again. On the plus side they were delivered in line with expectation.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, We really appreciate you getting in touch, as we do not want you to be unhappy with the flowers that you have received. Would it be possible to contact us at flowers@bunches.co.uk or 0800 626 249 with a little further information so that we are able to look into this further for you. Thank you.

Posted 10 years ago

“Not happy as for my cousin who has been in hospital and also her husband is very ill, she has not said anything but she sent me a photo and they were nothing like the picture online, the lillies looked dead. I don't normally complain about anything but I was disappointed as I am now in Spain and unable to visit as her husband canott have visitors because of infection to an open wound from having a kidney removed, sorry about going on. thankyou, Margaret Garbett”

Helpful Report

Posted 10 years ago

Thank you for getting in touch Margaret. I am very sorry to hear that you have been unhappy with the flowers received from us. please be assured that we want every order to be perfect for the sender and recipient, so we would like to look into this for you. Would it be possible for you to contact us at flowers@bunches.co.uk or call us on 0800 626 249 so that we can look into this. Thank you Margaret

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,320 reviews