Bunches.co.uk Reviews

4.7 Rating 202,320 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flowers but disappointed we didn't get the usual chocolates”

Helpful Report

Posted 10 years ago

Thank you for your comments Lesley. We are delighted to hear how happy you are with the flowers received from us. With our Elegance range that you had ordered from unfortunately the free Chocolates are not included in these gifts due to this being our bespoke range. They are only sent along with the Bunches range of flowers. Please accept our apologies for any disappointment or upset caused.

Posted 10 years ago

“very disappointed with flowers. looked nothing like the picture on screen. Pretty but disappointingly small.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Jane, We are sorry to hear you have been unhappy on this occasion. We do send all of our flowers out in tight bud so they do look slightly smaller on arrival, this is to ensure maximum vase life on arrival. Once these have been in water for 24 hours they will open beautifully like our illustration on line. However if you are still unhappy please contact us at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. We do appreciate all of your comments, thank you.

Posted 10 years ago

“For how much you pay the flowers were a tiny amount and looked drained of life and choc pouch was tiniest thing ever I was expecting a box and balloon was tiny too :-(”

Helpful Report

Posted 10 years ago

Thank you for your feedback Emma, We are sorry to hear you have been unhappy on this occasion. We do send all of our flowers out in tight bud so they do look slightly smaller on arrival, this is to ensure maximum vase life on arrival. Once these have been in water for 24 hours they will open beautifully like our illustration on line. The chocolates are also a free gift and you can opt out to not have them included in your bouquet if you wish. However if you are still unhappy please contact us at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. We do appreciate all of your comments, thank you.

Posted 10 years ago

“my only order my girlfriend tells me never arrived so i demand a full refund email me asap im disgusted”

Helpful Report

Posted 10 years ago

Thank you for your comments Michelle. Having looked into your order it appears we dispatched the flowers on time to the address you provided, however they had been refused as the recipient is not known at this address. We have made numerous phone calls to yourself to no avail unfortunately. Could you please kindly contact us either via email flowers@bunches.co.uk or via telephone 0800 626 249 regarding this. With our thanks and apologies.

Posted 10 years ago

“I thought the bouquet sent was very disappointing in conjunction of the other bouquets that my friend received on the day.”

Helpful Report

Posted 10 years ago

Thank you for your review Beatrice, We are very sorry to hear that you have been disappointed with the flowers your friend has received. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“Really disappointed my item didn't arrive today as ordered.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mrs James, We are sorry to hear that this has happened, would it be possible to get in touch with us at flowers@bunches.co.uk or call us on 0800 626 249 so that we are ale to look into this matter further with Royal Mail. Thank you in advance.

Posted 10 years ago

“Unfortunately my recent order, 6759653 was not up to Bunches standard, They were for anniversary but looked nothing like the photo and have lasted only a few days, I have used Bunches a number of times and up to now have always been satisfied, R.F.K.”

Helpful Report

Posted 10 years ago

Thank you for your review Ronald, We are very sorry to hear that you have been disappointed with the flowers you have received. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“Used bunches for my Moms birthday, flowers were awful did not look like the picture 12 flowers for £20.00, sent an email with a photo attached of the flowers and nothing back, do not come i n bud as stated these flowers were on there last legs on the second day.won't be using again.”

Helpful Report

Posted 10 years ago

Thank you for your review Jane, We are very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“flowers were very disappointing”

Helpful Report

Posted 10 years ago

Thank you for your review Linda, We are very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“The flowers received were nothing like the ones ordered. It is very disappointing. I am trying to find on the website who I can contact to complain. Not that anything can be done now!”

Helpful Report

Posted 10 years ago

Thank you for your review Jen, We are very sorry to hear that you have been disappointed with the flowers you have received. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“Not good value for money.”

Helpful Report

Posted 10 years ago

Thank you for your review Michael, We are very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“Thought I would give this company a try. Very disappointed with service. Ordered birthday flowers to be delivered Sat 25 July so expected latest delivery to be 27th but birthday flowers didn't arrive until Friday 31st (nearly a week after birthday). Order was placed on 15th July. I usually use other retailers and will probably go back to them. Sorry for this poor review but I am disappointed customer”

Helpful Report

Posted 10 years ago

Thank you for your comments Joan, We are sorry to hear that this has happened, would it be possible to get in touch with us at flowers@bunches.co.uk or call us on 0800 626 249 so that we are ale to look into this matter further with Royal Mail. Thank you in advance.

Posted 10 years ago

“I bought some flowers for my wife for our anniversary, and was very disappointed with them, they did not look like the picture at all, the alstroemeria never opened at all which was very disappointing for my wife as these are her favourites. Very Disappointed D. Hookway”

Helpful Report

Posted 10 years ago

Thank you for your review, We are very sorry to hear that you have been disappointed with the flowers you have received. Would it be possible to get in touch with us on 0800 626 249 and we will be able to look into this matter further for you. Thank you in advance and we look forward to hearing back from you soon.

Posted 10 years ago

“We were a bit disappointed because the bunch delivered looked nothing like the photo of the bunch on the website.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Adriana, We do send all of our flowers out in tight bud so they do look slightly smaller on arrival, this is to ensure maximum vase life on arrival. Once these have been in water for 24 hours they will open beautifully like our illustration on line. However if you are still unhappy please contact us at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. We do appreciate all of your comments, thank you.

Posted 10 years ago

“First time using and bit disappointed as flowers weren't the freshest and some have started to wilt already”

Helpful Report

Posted 10 years ago

Thank you for your feedback Emma, we appreciate you taking the time to get in touch with us. I am very sorry to hear that your flowers have not lasted. Would it be possible to email us at flowers@bunches.co.uk so that we are able to look at this for you. Please accept our sincere apologies for any disappointment caused to you by this matter and we look forward to hearing from you soon.

Posted 10 years ago

“Flowers were faded and old and had to be collected from Post Office even though I had given written instructions of where to leave them. Recipient was coming home from hospital so not able to take delivery in person.”

Helpful Report

Posted 10 years ago

Thank your for your comments Caroline. I am sincerely sorry to hear this has happened, after looking into your order further I can see that your gift was dispatched on the date requested for delivery via the Royal Mail first class post service. If your recipient was not at home at the time of delivery a calling card would have been posted through the door to let them know how the parcel can be redelivered at a more convenient time or collected from the local depot. The Postman would have carried out the delivery instructions, if they felt it safe to leave them. Please accept our apologies for the disappointment this has caused.

Posted 10 years ago

“Spent a lot of money on flowers that I could have got for £5 at Sainsbury's. I had such high hopes and was bitterly disappointed. Sorry.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Lilie, We do send all of our flowers out in tight bud so they do look slightly smaller on arrival, this is to ensure maximum vase life on arrival. Once these have been in water for 24-48 hours they will open beautifully like our illustration on line. However if you are still unhappy please contact us at flowers@bunches.co.uk or on 0800 626 249 and we will be happy to help. We do appreciate all of your comments, thank you.

Posted 10 years ago

“I ordered flowers and cake for my friend's 50th birthday. It was a surprise and she was out when it was delivered. Instead of leaving it with a neighbour or telephoning me (I had provided my mobile number) the delivery driver took it to the post office. She was unable to collect it until the office opened on Monday and the flowers were dry and wilted. It ruined the surprise because I had to tell her about them on the Sunday when I rang to wish her Happy Birthday.”

Helpful Report

Posted 10 years ago

Thank your for your comments. After looking into your order further I can see that your gift was dispatched on the date requested for delivery via the Royal Mail first class post service. If your recipient was not at home at the time of delivery a calling card would have been posted through the door to let them know how the parcel can be redelivered or collected, as there was no delivery instructions to be left with a neighbour. Please accept our apologies for the disappointment this has caused.

Posted 10 years ago

“I was dissapointed at the size of the XL bouquet, the flowers were sparse and not well arranged. Dont know what the normal size would have been like. not impressed”

Helpful Report

Posted 10 years ago

Thank you for your comments Vicki, We are sorry to hear that you have been unhappy with the flowers received from us. Would it be possible to get in touch with us at flowers@bunches.co.uk or call us on 0800 626 249 so that we are ale to look into this matter for you. Thank you in advance.

Posted 10 years ago

“The flowers I ordered didn't seen to be the value of what I'd bought, the flowers were fresh but not as many as we expected. Also, we asked for them to be delivered on a certain date but they were delivered a day early, we didn't get told that there wasn't weekend delivery ie Saturday”

Helpful Report

Posted 10 years ago

Thank you for your review, We send our flowers with royal mail which takes 1-2 working days to deliver. So we can not guarantee any of those specific dates. we ask a preferred delivery date then we send out 2 working days prior this date, so that a special occasion is not missed. So in your case we dispatched on the 16th for 17th or 18th delivery. i am very sorry to hear that you wasn't happy with the quality of the flowers, would it be possible to get in touch with us on 0800 626 249 or at flowers@bunches.co.uk so that I am able to look into this further for you. Thank you in advance.

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,320 reviews