“The flowers that arrived looked half the size of the photo on your website”

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“No feedback if flowers were delivered and when. I would not recommend.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you are unhappy you did not received confirmation of delivery. Our free delivery doe not offer this service as explained in our delivery terms. We do offer a tracked service, however this comes with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“The delivery received was a poor imitation of the picture shown on the website. For £32.00 it was 3 sunflowers, 2 roses, no small daisies and no stocks. There was some gypsophilia instead of small daisies. Summer Glow was really basic. I was embarrassed when I saw the picture from the recipient.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Looked pretty and full on website but highly let down with both deliveries as there were not like the pictures shown!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“8 days later still NO flowers - 2 emails no reply - customer service (that's a joke) ringing out - whole process sucks - don't buy you won't get a product”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 4 years ago

“Totally unacceptable. Flowers never arrived!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. We will be in contact with you shortly to resolve this matter. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I will never use Bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you will not be using us again. As previously discussed when you contacted we cannot be held responsible for a gift being undelivered when incorrect information has been provided. Once again, our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Came on expected day however the buds were brown and some leaves were falling off. Basically ripped me off as the flowers do not look anything like the picture in fact they rip you off as they give more green leaves and stalks than the actual flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I've been ordering through Bunches for a while. The last order was very disappointing. I was so embarrassed when I saw what had been delivered. There were about 8 flowers in the bouquet. I meant to take a photo but completely forgot and the person I had sent them to put them in with another bouquet by the time I remembered.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Ordered on Thursday am for delivery on the Saturday. For my mothers 76 birthday actually delivered the flowers on the following Tuesday pm. Completely unacceptable.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The whole point of ordering flowers is to get them delivered on time. Bunches failed to do this. Do not use delivery systems that can't do the job efficiently.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“I ordered from this company for the first time and paid 5.99 for guaranteed delivery, as I was planning on using the flowers for a post for my wedding the next day. They arrived in a very poor state, the box was battered, as were the flowers. The roses were crushed and all heads had come off the carnations. Even if I hadn't received them in this state, I wouldn't want to pay much more than £10. Mostly greenery and very few flowers, wouldcist around £5.99 in a supermarket. After a few years my now husband rand our local florist who made the most beautiful rose bouquet for 9am the next morning which only cost a few pounds more....lesson learned. Support local.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“what an excuse to blame covid customer services are very very poor at handling situations”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Arrived 2 days late”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“50th anniversary,and flowers arrived a day late”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Absolutely ridiculous prices for what you get. I complained via email and all I got back was sorry for the inconvenience. Not very Happy at all”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived late and mostly dead. Very disappointed as this was a 30th birthday gift and not received on the day & awful condition.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“The flowers were delivered to the incorrect address - The postcode and bane were correct. The word ‘street’ should have read ‘grange’ on the address that I wrote. Consequently my 94 year old mother did not receive flowers for her birthday. Although I made a mistake in part of the address, I thought more could have been done by bunches to ensure they reached the correct person. I will not be using them again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear incorrect information was provided at the point of sale which led to a failed delivery. We do rely on the information provide to be correct and we cannot be held responsible if the recipient doesn't receive the intended gift due to the wrong address being provided. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- bunches

Posted 4 years ago

“Photo of flowers look nothing like what was delivered. £27 for a bunch of flowers that look like they have been hand picked in a back garden by a child absolutely disgusting. Very disappointing and will definitely not be ordering them again. Absolute false advertising.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews