Bunches.co.uk Reviews

4.7 Rating 201,944 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You scammed me, I thought I was ordering flowers from the Isles of Scilly. No doubt your Board members are laughing up their sleaves.”

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Posted 5 years ago

“Ruined flowers I want a new bunch please”

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Posted 5 years ago

“3 days late with no information whatsoever with regards to the delay.”

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Posted 5 years ago

“could get better flowers at Tesco, even now they’ve bloomed they’re nothing as shown in photos. also lots of the stems and flowers were broken off when taken out the box.”

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Posted 5 years ago

“I have used Bunches a number of times satisfactorily but my last two orders have been very disappointing. Wilted flowers, stems with many broken heads have been my major complaint. Flowers are often sent to cheer somebody up - these two bouquets definately wouldn't!”

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Posted 5 years ago

“The flowers i sent were definitely not value for money, I have a photograph and would like to send it to see what you think, do you have an email address?”

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Posted 5 years ago

“Lots of petals fallen off in transit.very few actual flowers”

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Posted 5 years ago

“We've been buying flowers from Bunches for many years and have generally been delighted. However the last two we ordered (during the pandemic arrived late and in very poor condition largely due to Post Office delivery issues. However, this does mean that I am reluctant to buy from Bunches again until this is resolved one way or the other.”

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Posted 5 years ago

“Ordered the flowers , asked to change the date as found friend was away 48 hours before delivery ( not Bunches fault ) However I an email to say change of address and date was accepted it and would be changed . However flowers were still delivered to the original address and on the original date !!! So died on a doorstep. Not impressed , why send an email to confirm changes then NOT do it ??? Regards Jo”

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Posted 5 years ago

“Absolutely hopeless- flowers didn’t arrive on the requested day (in fact they haven’t arrived at all & it’s now a week later) even though I could have chosen the day before the one I asked for. When complained I got a cheeky, couldn’t care less response from someone called Flair, at customer services saying that delivery can be up to 2 days later than specified date- customer services, that’s a joke Now that it’s a week later I have sent in another request for a refund - I wonder what sort of an Customer care response I’ll get from Flair this time, now that they’ve completely failed on delivery-”

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Posted 5 years ago

“Despite instructions parcel not left as requested on doorstep and returned to post office. The 91 yr old couldn’t get the flowers herself. Very disappointed”

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Posted 5 years ago

“Hello, I was very upset to hear from Mrs Sharkey that her flowers weren’t received on Friday. She didn’t get them on till the Sunday night because they were delivered to another neighbor. They were away and didn’t come home until the Sunday evening at 11 pm. Needless to say they were not good.I only found out about this this morning and was going to phone you.contact me please to resolve this. These flowers were for their wedding day.”

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Posted 5 years ago

“The flowers arrived dried out and dead. My mother was extremely disappointed.”

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Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Bunch of flowers arrived a day later than requested. Also flowers that arrived were not like picture on website that showed a full bouquet. Several weedy stems that did not reflect what was advertised. Very disappointed and won’t order again.”

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Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. The free delivery service that was selected is not a guaranteed delivery service, we do advise this is a 1-3 working day delivery. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The person never received the flowers as I made an error, it was auto filled in address and was wrong. Thanks did email you but no reply”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed in the flowers ordered for a friend. Quality was very poor.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“They were rubbish”

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Posted 5 years ago

“No feedback on whether it was delivered. Need to tell customers when sending remote gifts that they got there. Change the way you work!”

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Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. We do explain in our delivery terms, that our free delivery service is not a tracked service. We do however offer a tracked service for customers who wish to track their order. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Not happy with my flowers been trying to find a contact number or email to complain but had no luck. Absolutely nothing like the picture very small bunch of flowers absolutely not worth the price I paid.”

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Posted 5 years ago

“Really disappointed by the quality of the bunch of flowers my friend received. They looked like a cheap bunch from a petrol station. I was actually quite embarrassed by what they received. Fair play, bunches offered to send another bunch out when I complained. But unfortunately it was too late.”

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Posted 5 years ago

Bunches.co.uk is rated 4.7 based on 201,944 reviews