“I used this site for the first time and had very bad experience. Mostly because my order didn't arrive, and had a hard time to reach the customer service to inquire what went wrong!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 5 years ago

“I have used Bunches for flower deliveries in the UK for numerous years to send bouquets to my relations (I live in Australia). I was very disappointed on my most recent occasion to use Bunches as you advertised "Free Delivery within the UK", but then charged me 5.99 UK Pounds at checkout!! I queried this, but did not receive any satisfactory explanation, rather I was simply ignored. Not good enough! Martyn Gabe”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have not had a reply to your last email. We can confirm that at the moment we are not offering a free delivery service on a Monday, this is courier service only. When selecting your delivery date you have the option for free delivery and courier service. When selecting Monday as your delivery date there is not option for free delivery only courier service. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“Worst experience!! Do not waste your money on this company. They didn’t deliver the flowers nor did they leave a card. I receive an email days later saying the flowers were refused by recipient. I contacted my aunt, who they were for, she had been in, nobody came by with flowers or contacted her or left a card. No refund received and no care given by the company. Will not use again or recommend!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. After looking into this we can see that a replacement arrange has been offered and our customer support team are awaiting a response from you. Kind Regards - bunches

Posted 5 years ago

“Took longer than expected to arrive, disappointed that it didn’t come in time for my mothers birthday. When the flowers finally arrive the flowers were half dead Would not purchase again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers came 5 days late, and were brown on edges Of flowers. Will not be using again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Arrived late although I had put a previous date to arrive in time”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The proof of a good company is the resolution and resilience when things go wrong I selected the wrong address in error I was reminded my mistake was not their responsibility I Was offered a discount An offer I accepted Only to be ignored thereafter”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have not had a response to our offer of a discount. We would still be happy to offer a discount should you still wish to place an order. We will contact you shortly regarding this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 5 years ago

“Ordered White Stephanotis plant for my son. ALL flowers have dropped off, without one of them opening!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“First time I have ordered flowers disappointed no flowers arrived for my daughters birthday, no delivery was attempted as somebody at home all the time , was offered some more flowers but declined as the moment had gone . Have asked for a refund and won't be using them again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 5 years ago

“Booked to arrive on a Saturday, arrived on the Monday. Excuse of covid is running thin now, my usual flower company manages to deliver on the day requested. Not many flowers for the money either. Looked more like a £5 supermarket bunch. Will not use again, would not recommend.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers in the picture on their website are inaccurate as what is being delivered. I would not trust this company, when I complained they have failed to respond.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers I ordered for a friend weren't nice”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers that arrived looked half the size of the photo on your website”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“No feedback if flowers were delivered and when. I would not recommend.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you are unhappy you did not received confirmation of delivery. Our free delivery doe not offer this service as explained in our delivery terms. We do offer a tracked service, however this comes with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“The delivery received was a poor imitation of the picture shown on the website. For £32.00 it was 3 sunflowers, 2 roses, no small daisies and no stocks. There was some gypsophilia instead of small daisies. Summer Glow was really basic. I was embarrassed when I saw the picture from the recipient.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Looked pretty and full on website but highly let down with both deliveries as there were not like the pictures shown!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“8 days later still NO flowers - 2 emails no reply - customer service (that's a joke) ringing out - whole process sucks - don't buy you won't get a product”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 5 years ago

“Totally unacceptable. Flowers never arrived!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. We will be in contact with you shortly to resolve this matter. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I will never use Bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you will not be using us again. As previously discussed when you contacted we cannot be held responsible for a gift being undelivered when incorrect information has been provided. Once again, our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Came on expected day however the buds were brown and some leaves were falling off. Basically ripped me off as the flowers do not look anything like the picture in fact they rip you off as they give more green leaves and stalks than the actual flowers.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews