Bunches.co.uk Reviews

4.7 Rating 200,426 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,426 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers delivered look nothing like the picture advertised. As these were a gift it was very disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I spent nearly £35 for flowers for my wife and what arrived was disgusting.It looked like someone had picked them and just thrown them in the box. I will never shop with them again,really disappointed .”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Disappointed I paid the extra for flowers to be delivered on time and they arrived late. Wouldn’t recommend and won’t use again.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry you have been disappointed yoru gift didn't arrive on the date you would have liked. Royal Mail 24 is based on a 1-2 working day delivery with a 98% chance of the gift arriving on your chosen day, however this is not a guarantee and sadly the gift may arrive the next working day.

Posted 4 years ago

“I have sent an email saying i was very dissapointed with the flowers,were not as many or as nice as in the pic when they were delivered.that was a week ago and ive had no response back”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived and you have not received a response from us. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers for a very special occasion the arrival of my Sister to England ! 5 days later and after many phone calls they still had not delivered ! Refunded - the occasion lost !”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 4 years ago

“The roses were nearly dead and arrived a day after the date I asked for them I will not be useing you again”

Helpful Report

Posted 4 years ago

“I purchased carnations a week ago and already they have died! Will not buy again, expected them last longer!”

Helpful Report

Posted 4 years ago

“Terrible service. Delivered late and half dead”

Helpful Report

Posted 4 years ago

“You scammed me, I thought I was ordering flowers from the Isles of Scilly. No doubt your Board members are laughing up their sleaves.”

Helpful Report

Posted 4 years ago

“Ruined flowers I want a new bunch please”

Helpful Report

Posted 4 years ago

“3 days late with no information whatsoever with regards to the delay.”

Helpful Report

Posted 4 years ago

“could get better flowers at Tesco, even now they’ve bloomed they’re nothing as shown in photos. also lots of the stems and flowers were broken off when taken out the box.”

Helpful Report

Posted 4 years ago

“I have used Bunches a number of times satisfactorily but my last two orders have been very disappointing. Wilted flowers, stems with many broken heads have been my major complaint. Flowers are often sent to cheer somebody up - these two bouquets definately wouldn't!”

Helpful Report

Posted 4 years ago

“The flowers i sent were definitely not value for money, I have a photograph and would like to send it to see what you think, do you have an email address?”

Helpful Report

Posted 4 years ago

“Lots of petals fallen off in transit.very few actual flowers”

Helpful Report

Posted 4 years ago

“We've been buying flowers from Bunches for many years and have generally been delighted. However the last two we ordered (during the pandemic arrived late and in very poor condition largely due to Post Office delivery issues. However, this does mean that I am reluctant to buy from Bunches again until this is resolved one way or the other.”

Helpful Report

Posted 4 years ago

“Ordered the flowers , asked to change the date as found friend was away 48 hours before delivery ( not Bunches fault ) However I an email to say change of address and date was accepted it and would be changed . However flowers were still delivered to the original address and on the original date !!! So died on a doorstep. Not impressed , why send an email to confirm changes then NOT do it ??? Regards Jo”

Helpful Report

Posted 4 years ago

“Absolutely hopeless- flowers didn’t arrive on the requested day (in fact they haven’t arrived at all & it’s now a week later) even though I could have chosen the day before the one I asked for. When complained I got a cheeky, couldn’t care less response from someone called Flair, at customer services saying that delivery can be up to 2 days later than specified date- customer services, that’s a joke Now that it’s a week later I have sent in another request for a refund - I wonder what sort of an Customer care response I’ll get from Flair this time, now that they’ve completely failed on delivery-”

Helpful Report

Posted 4 years ago

“Despite instructions parcel not left as requested on doorstep and returned to post office. The 91 yr old couldn’t get the flowers herself. Very disappointed”

Helpful Report

Posted 4 years ago

“Hello, I was very upset to hear from Mrs Sharkey that her flowers weren’t received on Friday. She didn’t get them on till the Sunday night because they were delivered to another neighbor. They were away and didn’t come home until the Sunday evening at 11 pm. Needless to say they were not good.I only found out about this this morning and was going to phone you.contact me please to resolve this. These flowers were for their wedding day.”

Helpful Report

Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 200,426 reviews