“Terrible do not deal with. Flowers broken on del and half dead paid £25 could have bought for five at garage emailed have not had reply”

Helpful Report

Posted 4 years ago

“Disappointed that the flowers I ordered for the anniversary of a friend’s mother’s death were meant to arrive on Saturday and didn’t arrive until Tuesday. Won’t use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“no stars , will never buy again , the flowers were almost dead , very poor , will not reccomend”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Box arrived at the wrong address, was damaged at the bottom but that I wasnt to bothered about. The flowers were a big disappointment so unimpressed nothing like the photo on the website. They were bought to lay on a dear friends grave, I can't believe I paid that sort of money I ended up buying flowers from Tesco would never buy again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Wont be buying from here again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers to support a family member after a bereavement. The postal service did not deliver the flowers but left a card 3 days after the flowers should of been delivered. No attempt to redeliver. Flowers picked up and they are all dead”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Nothing like the picture was not worth the Money .. flowers sparse colours different to picture was very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Was not happy with the amount and size of the bouquet also looked a bit squashed looks like half a normal bouquet size will not be ordering again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I’m absolutely disgusted in the flower we order from this site we chose them because they looked the biggest and brightest bunch for 30 quid however once they arrived at our friends they was shocking I could have gotten nicer flowers from aldi and tescos for 30quid! I have already written a complaint and will never use this site again!!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift, unfortunately we have been unable to locate your complaint. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Was a little disappointed with the flowers - For the money! they were not quite as per the photo! They looked like a bunch of £3.99 carnations you could pick up at any supermarket! Sorry but I don’t think we will use again!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Certainly would not use this company again, birthday gift to my daughter and quantity of flowers were appalling”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Wouldn’t recommend, had a issue with the delivery being sent to post office as there was no answer as they wasn’t home (because it was a surprise to celebrate being cancer free) and they told me it’s the delivery drivers choice to abide by the instructions left by customers. Wouldnt have ordered if I new my instructions would be ignored and wasted £25 as the person who needs to collect them from the post office can’t as his in the high risk category and over 80 year old so will not risk going post office. No help from customs services. Kept telling me to “have a good day” well clearly it’s not otherwise I wouldn’t be talking to customer services to complain.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the recipient was not available to accept the gift when a delivery was attempted. We do explain in our delivery terms that any delivery request is carried out at the discretion of the delivery driver and cannot be guaranteed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 4 years ago

“very disappointed they were for a special anniversary and were almost dead they lasted a day before dropping all petals.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“I have always ordered flowers for friends and relatives through Bunches but have recently been very disappointed with my last purchase. I ordered one of the sunflower bouquets and within 5 days they had to be thrown out as they were looking in a really sorry state and looked like they had gone rotten. I'm hoping this was just a one-off.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately i mistakenly wrote 3 instead of 33 and the flowers were sent back as number 3 refused delivery i dont even know if they have returned to you or just gone, wasted 20 pounds and let my pregnant niece down quite sad really”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have provided incorrect information that lead to a failed delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Ordered flowers for my mum's birthday. Picked a particular bouquet that would remind her of the flowers along the lane she would have picked as a child growing up in her local town. Unfortunately the bouquet she got DID NOT reflect this. The flowers were not the same as shown in the picture. Upon complaining was asked to provide a picture. Trying to get my mum to send me a pic was a challenge. The response received was give it a couple of days for the buds to flower. We did. Still no difference. Sent another pic. No response!!! Do not use Bunches unless you do not mind what they send. Apparently they know your close family better than you so will choose what to send.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. We can confirm that a further response was sent to you. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were rubbish . Looked half dead before put in a vase . Totally disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“The bouquet was of a poor standard had I known I would have spent the money at any supermarket. Very disappointed!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I have been a very loyal, longtime customer of Bunches, spent literally hundreds of pounds with you but was let down badly with the last 2 deliveries. I wrote to customer services and was told that although I had requested a certain date there was no guarantee of delivery on the chosen day which I understand but to be told the flowers had been sent out 3 days earlier was unacceptable. Upon receipt of the flowers my Aunt told me they were dry & limp - hardly surprising having been in transit for over 3 days. Your customer service person was not at all bothered, simply stating ‘it tells you this in the small print upon ordering’. I had to go to Moonpig, order another bouquet which was sent & received by my Aunt the very next day. I was so upset with Bunches & unfortunately will not use you again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Saddest bunch of flowers ever. £20 on a tiny bunch- petrol station has better, misleading images. Do not use.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews