“The flowers arrived dried out and dead. My mother was extremely disappointed.”

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Bunch of flowers arrived a day later than requested. Also flowers that arrived were not like picture on website that showed a full bouquet. Several weedy stems that did not reflect what was advertised. Very disappointed and won’t order again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. The free delivery service that was selected is not a guaranteed delivery service, we do advise this is a 1-3 working day delivery. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The person never received the flowers as I made an error, it was auto filled in address and was wrong. Thanks did email you but no reply”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed in the flowers ordered for a friend. Quality was very poor.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“They were rubbish”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“No feedback on whether it was delivered. Need to tell customers when sending remote gifts that they got there. Change the way you work!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. We do explain in our delivery terms, that our free delivery service is not a tracked service. We do however offer a tracked service for customers who wish to track their order. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Not happy with my flowers been trying to find a contact number or email to complain but had no luck. Absolutely nothing like the picture very small bunch of flowers absolutely not worth the price I paid.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Really disappointed by the quality of the bunch of flowers my friend received. They looked like a cheap bunch from a petrol station. I was actually quite embarrassed by what they received. Fair play, bunches offered to send another bunch out when I complained. But unfortunately it was too late.”

Helpful Report

Posted 4 years ago

“I used this site for the first time and had very bad experience. Mostly because my order didn't arrive, and had a hard time to reach the customer service to inquire what went wrong!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 4 years ago

“I have used Bunches for flower deliveries in the UK for numerous years to send bouquets to my relations (I live in Australia). I was very disappointed on my most recent occasion to use Bunches as you advertised "Free Delivery within the UK", but then charged me 5.99 UK Pounds at checkout!! I queried this, but did not receive any satisfactory explanation, rather I was simply ignored. Not good enough! Martyn Gabe”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have not had a reply to your last email. We can confirm that at the moment we are not offering a free delivery service on a Monday, this is courier service only. When selecting your delivery date you have the option for free delivery and courier service. When selecting Monday as your delivery date there is not option for free delivery only courier service. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 4 years ago

“Worst experience!! Do not waste your money on this company. They didn’t deliver the flowers nor did they leave a card. I receive an email days later saying the flowers were refused by recipient. I contacted my aunt, who they were for, she had been in, nobody came by with flowers or contacted her or left a card. No refund received and no care given by the company. Will not use again or recommend!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. After looking into this we can see that a replacement arrange has been offered and our customer support team are awaiting a response from you. Kind Regards - bunches

Posted 4 years ago

“Took longer than expected to arrive, disappointed that it didn’t come in time for my mothers birthday. When the flowers finally arrive the flowers were half dead Would not purchase again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers came 5 days late, and were brown on edges Of flowers. Will not be using again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Arrived late although I had put a previous date to arrive in time”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The proof of a good company is the resolution and resilience when things go wrong I selected the wrong address in error I was reminded my mistake was not their responsibility I Was offered a discount An offer I accepted Only to be ignored thereafter”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have not had a response to our offer of a discount. We would still be happy to offer a discount should you still wish to place an order. We will contact you shortly regarding this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Ordered White Stephanotis plant for my son. ALL flowers have dropped off, without one of them opening!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“First time I have ordered flowers disappointed no flowers arrived for my daughters birthday, no delivery was attempted as somebody at home all the time , was offered some more flowers but declined as the moment had gone . Have asked for a refund and won't be using them again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 4 years ago

“Booked to arrive on a Saturday, arrived on the Monday. Excuse of covid is running thin now, my usual flower company manages to deliver on the day requested. Not many flowers for the money either. Looked more like a £5 supermarket bunch. Will not use again, would not recommend.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers in the picture on their website are inaccurate as what is being delivered. I would not trust this company, when I complained they have failed to respond.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers I ordered for a friend weren't nice”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews