Bunches.co.uk Reviews

4.7 Rating 202,792 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time but for the cost very few flowers”

Helpful Report

Posted 5 years ago

“I originally ordered to be delivered on Sunday 27 sept. But paid extra then realised it wasn’t till Monday 28 to so I emailed you to tell you to deliver on the 28th and make up the extra £5.99 in flowers. You answered me straight away that you would do this but then delivered them on Sunday 27th anyway so not perfect service I’m afraid.”

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Posted 5 years ago

“Disappointed with the last delivery, it ended up 12 miles away in a different village and completely missed the Birthday surprise. Bunches are usually so good and I'm a regular customer.”

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Posted 5 years ago

“Surprised that after 2 weeks so many buds have not opened. Pictures can be supplied”

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Posted 5 years ago

“Some of the stems looked a bit weary on arrival but revived somewhat after a few hours in water. Not up to the previous standard.”

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Posted 5 years ago

“I made three orders, two arrived very well on the scheduled date. But the last one arrived five days later dead. Even after I complained and asked for a refund. Natural flowers can't stay long inside a box. I didn't think it was honest. Out this insidente. I approve.”

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Posted 5 years ago

“I was slightly disappointed with how small the bunch of flowers looked in real life as compared to the picture on the website”

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Posted 5 years ago

“I was disappointed that my flower order wasn't delivered until Monday 28th September even though I ordered on the 23rd September to be delivered on the 24th/25th. It was supposed to be a surprise for my daughter and her boyfriend as they moved in to their new 1st home during that week. The flowers eventually turned up (by Royal Mail, we believe) on the Monday. Very disappointing and sad.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Beautiful bouquet and prompt. But I ordered thinking it was a florist near to where the recipient lived, then found it was by post therefore extra cost.”

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Posted 5 years ago

“Easy to,order but very disappointed flowers were not delivered on the designated day which totally defeated the object as were for a very special occaion. Would be reluctant to use service again.”

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Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers I ordered recently for my daughter were not 100 per cent. There was one droopy rose in the bouquet.”

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Posted 5 years ago

“I ordered a bunch of. Flowers for my daughter. The flowers did not look like my chosen bunch and lasted less than 3 days. We were also disappointed to find the flowers contained dyed blooms. I won’t use bunches again.”

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Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Lovely colours in the display but bunch was much smaller than previous orders.”

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Posted 5 years ago

“Have used Bunches for many years and have always been very happy with the service and value of the flowers & chocolates. However, on this occasion, I was disappointed that the flowers could not be delivered on my friend's birthday. I did receive an apology and explanation but still feel a little disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were disappointed that your gift didn't arrive as expected. Unfortunately due to some technical difficult the flowers were slightly delayed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 5 years ago

“They contacted me to say there was a technical fault over weekend so flowers were not delivered on time and when they were delivered I was disappointed with the amount. It sure I would use again”

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Posted 5 years ago

“A bit disappointing. Bouquet did not bear much resemblance to the photo on the website.”

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Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived one day late.”

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Posted 5 years ago

“I used Bunches because I had been sent some earlier this year and was delighted by how fresh they stayed. However this purchase was not as impressive. The flowers were delivered on Tuesday and I saw them on Saturday, by which time the roses and some of the other flowers looked distinctly past their best. This was for a very special anniversary for my daughter and so was rather disappointing.”

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Posted 5 years ago

“Very Sparse they were pretty but nothing like the picture on the sight. My friend liked them but I was disappointed”

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Posted 5 years ago

“We selected Bunches having looked at three other options. Their photos were attractive and their pricing policy is reasonable. However, when my brother & his wife sent us a photo of our gift to them we were disappointed to see fewer flower blooms than shown in Bunches marketing photos. We understand, of course, that flower availability varies through the seasons but alas there were less blooms in our gift than we were led to believe would be delivered”

Helpful Report

Posted 5 years ago

Bunches.co.uk is rated 4.7 based on 202,792 reviews