“Flowers were good but delivered 2 days after the date required.”

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“I have ordered once before and the quality of the letterbox flowers was brilliant. However, I recently ordered a full bunch, and for the price was very disappointed with the size.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived a day late, which was disappointing as it missed my Aunts Birthday, however they were as described and smelt beautiful.”

Helpful Report

Posted 4 years ago

“Flowers ok Delivery by Royal Mail terrible. Flowers not delivered to neighbour as requested but taken back to sorting office which was closed so flowers received 2 days late.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. he delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. A delivery request can be left, however this is at the discretion of the delivery driver and cannot be guaranteed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers were easy to order and delivered on time but I was disappointed that the flowers looked like a cheap option when compared with other displays which had been sent to our daughter in law for a similar price.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Was disappointed not as good as picture showed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Quick service so no issues ther whatsoever but was very disappointing in what I got for the money spent. I expected this bouquet to be much larger. Looked like a bunch I could have but in a local shop for £5. I thought I was ordering the same bouquet that a friend received from here but they weren’t a patch on them and only a few pounds cheaper.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Lovely flowers be nice to receive an email from you that the order has been delivered and received”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been disappointed with our service. The delivery service selected is not a traceable service, however we do offer a tracked delivery and a courier service which provides confirmation of delivery, this comes with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused.Kind Regards- Bunches

Posted 4 years ago

“Usually very good but this time we saw the flowers 5 days after receipt and they looked quite droopy. Would have expected them to last a little longer”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I was told by my daughter that the flowers were nice, she also told me the flowers arrived by royal mail when they were supposed to be delivered by a courier as I paid extra for that. therefor I down rated this service to 3star. and will not use them again as I do not like paying for something I didn't get”

Helpful Report

Posted 4 years ago

Thank you for your review. We can confirm that your gift was sent via Royal Mail Special Delivery Services. This is the courier side of Royal Mail that provides a guaranteed delivery date. We do explain that Royal Mail Special Delivery Services are one of the courier services used. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 4 years ago

“Rather disappointed with the amount of flowers, not really good value, however delivered on timem”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I can’t say much because the order was for an elderly lad’s 90th birthday and have so far received no response from her. I do know that it was delivered because I was sent a photo by the courier who left it outside the front door. I had requested that if there was no reply, the parcel should be left with a neighbour - this obviously did not happen so I was rather annoyed about that.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery service. We do explain that any delivery requested is carried out at the discretion of the delivery driver and cannot be guaranteed. We would recommend you contact the recipient to ensure the gift was received. If there are any problems do not hesitate to contact us directly. Kind Regards - Bunches

Posted 4 years ago

“The flowers were okay....not the greatest, you will get more at the supermarket for the same price.....but yeah....i bought them as a gift and they are very pretty but it just look a little sparse, and theres nothing more cringeworthy than a sparse bouquet....”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Website was easy to use but flowers were not as expected. Very small bunch for £30”

Helpful Report

Posted 4 years ago

“having used Bunches for many years in the past, starting when we had a post office and village store in the 1990's, and been satisfied with the bouquets and service all that time I felt it would be nice to send my wife a 70th birthday bouquet. The arrival date was met but the bouquet disappointed, in respect that there was only 1 very small stem of gypsophila and the freesia's were dying. The carnations were perfect colour and in good condition and are still looking good now. The piece of birthday cake was much appreciated and was excellent. Our first connection with bunches was at the Aston Villa football ground when the company was launched at a sub postmasters exhibition. I recall a free buttonhole being distributed at the time as a promotion for your new business.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Website is easy to use and good variety to choose from. Sadly they have not arrived on time despite ordering early.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Told bouquet was attractive but it arrived 3 days later than date given. Not much good if ordered for a special occasion.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Nice flowers but the box was too big for the letterbox. The letterbox is normal size.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry you have been unhappy with the packaging of the flowers selected. The flowers selected are not from our letterbox range and would therefore not fit the letterbox. We have a special range of products that are designed to fit through letterboxes. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“While the flowers where beautiful, the whole surprise gift element was ruined when the flowers (in a box) where left at the entrance of the apartment building of the recipient rather than being delivered to the actual door. The recipient could have easily just not opened the apartment door to comply with the COVID-19 requirements. But the fact that she had to go outside and get it, ruined the surprise a little. So, nothing wrong with the flowers, the issue was with execution.”

Helpful Report

Posted 4 years ago

“Hi I have always had wonderful flowers from bunches, usually gone for the most stems. This time I thought I would get the sunflowers, very disappointing, only one large and the others smaller. the accompanying flowers in the bunch was minimal. in fact some of the sunflowers did not open up. I will carry on using bunches just avoid the sunflowers bunches.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews