“Expensive for such a small bouquet”

Posted 4 years ago

“Recipient very pleased.”

Posted 4 years ago

“I was disappointed when my daughter-in-law sent me a photo. There seemed to be very few flowers and I could have bought a bunch far cheaper at a local supermarket which would have looked better. I felt very embarrassed when I saw the photo. I have used you for years and usually I am pleased.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Not quite the same as the picture”

Helpful Report

Posted 4 years ago

I was disappointed when my daughter-in-law sent me a photo. There seemed to be very few flowers and I could have bought a bunch far cheaper at a local supermarket which would have looked better. I felt very embarrassed when I saw the photo. I have used you for years and usually I am pleased.

Posted 4 years ago

“Have used bunches for years & they have always been excellent but this time there standards were disappointing. But will use them again & hope this was just a blip.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The quality was great but instead of a pink bunch of flowers they sent all white which was not very appropriate for the celebration”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“They were delivered to the wrong address. I acknowledge that I might have put 71 Hillside but the post code was definitely the correct one for no.70 Hillside, Banstead.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that an incorrect house number was provided at the point of sale. We can confirm that we did contact you via email to inform you that the resident of 71 contacted us to let us know they had the gift and this could be collected from them. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately the flower delivery was two days later than expected.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I use this company regularly and have always been pleased with their flowers. However I recently purchased flowers for my daughter that were really disappointing. I emailed a complaint nearly two weeks ago and unfortunately they haven’t responded. Time for a change!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered some flowers for a friend and they were not like I ordered and when I got in touch they said as I was not pleased that they would send some more that has not happened so only 3 stars”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that a replacement bouquet has not been issued. We have arranged for this to be dispatched and this will arrive tomorrow with our apologies. Kind Regards - Bunches

Posted 4 years ago

“These flowers were sent for a special birthday , when I saw them was not very impressed, as the flowers were not the same length, the bokay of flowers were okay but not worth the money I spent on them, would not use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Usually every one I have sent flowers to , have been very pleased but this last time I was very disappointed in them. My friend sent a photo and I felt dreadful. Will not be sending any more.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered a bunch pf freesias which I thought would take minimal arrangement and would look pretty as in the illustration. There were at least 4 colours in the ones displayed online but inly 2 (white and yellow) in the bunch sent. Fortunately, there were yellow ones so at least they smelt nice.”

Helpful Report

Posted 4 years ago

“Looked a bit ssd for the money. Wished I’d gone and bought them myself from a shop I'd have had loads more”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“On our last order the quality of flowers was quite poor. This wasn't a quantity issue it was quality. This was described by the recipient as embarrassing. They were for my sister's birthday and the best of the bunch lasted 4 days. She bought some from sainsburys the next day for a fiver to bunch up the vase and these are still there 2 weeks later.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers are absolutely beautiful but sadly the quantity wasn’t the best thought there could have been much more In there with the price”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you were unhappy with the quantity of flowers in the arrangement. We do provide a bouquet content on our webpage prior to the point of sale. If there were stem missing please pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Easy to order delivered on time But flowers were not as fresh as expected. Roses had dead petals”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The delivery arrived on time and well presented. However, the flowers were not as described. I ordered Berry Charm, described as lilac and purple carnations with lilac fresias. This was not the case - the bunch was overall extremely pink. Rather disappointing.”

Helpful Report

Posted 4 years ago

“The flowers look pretty now but not many of them for the money.”

Helpful Report

Posted 4 years ago

“Use Bunches a lot. Good value and usually happy with flowers. Florist choice was very disappointing. Emailed Bunches several weeks ago to inform them and have never received any response.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews