“Sent a bouquet as a birthday gift to a friend. Ordered about a week before the requested delivery date but it did not arrive until three days later so missed the birthday altogether. The recipient informed me that a number of the stems were wilted and petals torn. Very disappointed I'm afraid and will not order from Bunches again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Lovely and bright but sadly 2 roses wilted almost immediately”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Good fast delivery , and very easy site to use. Unfortunately not good value, very dissatisfied”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Although arrived three days late the flowers managed to survive. Unfortunately the card had been left out so my friend didn’t know who had sent them.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the card was missing from your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“This was not up TO there normal standard seemed fewer stems and some were damaged and broken on delivery.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“The order was delivered on the correct day however I was disappointed in the bunch of flowers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The bouquet was very beautiful and was delivered on time. Unfortunately the bouquet was in the box the wrong way round, so the card was wet. Already after about four days the flowers had wilted.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Order was placed 2 weeks ahead to insure it would arrive in a timely manner. IT DID NOT! Delivery was attempted next day, when recient was not in A notice was left, but since the recpient was working the flowers languished in the post office 3 days. I don't know what they looked like. When I complaned to Bunches I was given the usual delivery blah-blah. I will not order from them again. There are more reliable services, which I have used.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. The date the gift was ordered bears no relevance on when the gift is dispatched. As explained within our delivery terms the gift is dispatched 1 working day prior to your chosen date. We do recommend that if a specific date is required that you upgrade to our guaranteed delivery service.Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Not that pleased with the flowers yes they were in bud when received but for the price paid not good value, they didn't last very long either.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“My recipient was very pleased with the gift and sent me a photo. I noticed, however, that the Carnations had arrived not in bud, as described on the website, but almost fully in flower. I expect therefore that they will not look nice for as long as they should do.”

Helpful Report

Posted 4 years ago

“The bouquet didn’t have much foliage in them as seen in the photo making them look quite cheap and sparse. I understand the flowers themselves may be limited to a certain number however, to replicate the same fullness and luxury of the bunch it needed extra greenery. I don’t feel the price I paid resembled what I received.”

Helpful Report

Posted 4 years ago

“I didn't receive an email confirming receipt of my most recent order, and had to chase this up. I was disappointed that there was no telephone number given as a means of contacting you about this.”

Helpful Report

Posted 4 years ago

“We have used you severaltimes, and recently.... (1) we sent a bouquet to friends in Doncaster which was excellent (2) I sent an arrangement to my wife, which was not so good. The roses died quickly, and we did not find the arrangement as good as in the past. It was very tall, and difficult to find a suitable vase.”

Helpful Report

Posted 4 years ago

“Flowers arrived a day early even though I paid for courier del and no chocolate s .”

Helpful Report

Posted 4 years ago

“Flowers and chocolate arrived on time and they were very well received. Unfortunately the card I paid for to go with it did not arrive. My friend had to check around to see who sent the flowers.”

Helpful Report

Posted 4 years ago

“Nice flowers but ordered a week in advance and they arrived a day late.”

Helpful Report

Posted 4 years ago

“Used bunches on quite a few occasions but was disappointed this time round as the roses started to die after a few days. I kept them topped up with water but they really didn’t last as long as normal, however I will order from them again in the hope that it was in fact a one off .”

Helpful Report

Posted 4 years ago

“Bought the flowers as a gift and sent directly to recipient. They said the flowers were lovely. Unfortunately the courier service was not up to standard. Package left on front doorstep on a busy street. I received a photo of the package with a note they were placed in a front porch. (couldn’t do anything about it as no-one was at home and I lived 60 miles away.) I used the courier service to ensure they received them appropriately- will still buy again from bunches but won’t be paying extra for the courier service.”

Helpful Report

Posted 4 years ago

“The flowers arrived on the day requested. I was upset that the flowers were in full bloom rather than buds so they didn't last as long as I expected.”

Helpful Report

Posted 4 years ago

“i ordered some flowers for a gift and they were mouldy i have written a complaint and waiting to hear. i have never had an issue in the past”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews