“To be honest.. the amount of flowers my Mother received, were poor for the price I paid for them”

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers were dry and died quickly. Won't use again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I was very disappointed that half of my order didn’t arrive. I’ve always had excellent service but this is unacceptable”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“My friends son had died and I sent her the flowers expecting them to look like the violet & iris bunch on the website. When she sent through a photo of them I was extremely upset, they looked nothing like the photo. My nephew & father have just gone into hospital. Please send my friend a bunch of flowers resembling the website photo. My distress about this is growing every day.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Looked nothing like the photo Much smaller”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I did not receive a tracking number from Royal Mail as promised. The order arrived a day late.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear you did not receive your tracking information. The delivery service selected is a 1-2 working day delivery and is not a guaranteed delivery service. We do offer a courier service, however this was not selected on this occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I didnt feel it was good value for money, the bunch received for price paid didn't match up. I could have easily gone to Tesco or Sainsbury's or M&S to pick up a bigger bunch for much much cheaper. Sorry, I wasn't impressed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“delivery was late despite being ordered 7 days in advance”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Ordered flowers with plenty notice (10 days in advance)for a Ruby wedding anniversary; date of anniversary was selected but flowers arrived 3 days late. I understand delivery can be longer due to current situation, however if bunches are aware of these issues then surely they would endeavour to dispatch slightly earlier. Gift received by recipient & feel flowers could be so much fresher, given the hot weather over the weekend and flowers being suffocated in a cardboard box for 4 days the flowers were not at their freshest when received. Disappointed as I was recommended by a regular customer. When we called customer services, they failed to understand the issue we had with flowers sitting for 4 day’s in extreme temperatures.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“We ordered 2 bouquets of fresh flowers for our family to arrive on Friday. The first bunch arrived and we received a picture from the recipient saying they were very happy, however the second bunch only arrived the following Monday, much the worse for wear, especially given the hot weather. We understand that the postal system is under strain because of Corona virus, however we particularly ordered a Friday rather than a Saturday to allow for a day's delay. It's really disappointing to have spent money sending flowers when they arrived so late and in a poor state :-(”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - bunches

Posted 5 years ago

“Delivery was late so not on birthday”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected, however due to the recent pandemic we are advising to allow a further day. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with what came nothing like the photo even after the flowers had all opened. Not even close to what was expected”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Recently ordered flowers for a bereavement and paid extra for next day delivery. They didn't arrive until 8 days later, 6 days after the event. I contacted them after 3 days and was told when they would arrive. I queried why when I had paid for next day delivery. No answer. After they were eventually received I contacted the company again to ask for a refund of the money paid for next day delivery, but no reply and no refund. The flowers were lovely, but the service was poor. Not sure I will use them again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy with our service. After reviewing the order, we can see that you had selected a different date to what you had thought, therefore the gift didn't arrive late. We do send an email confirmation so that the information provided can be checked and amended if needed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with the delivery service. First class post is never going to get there the next day if posted on Friday afternoon. I ordered in plenty of time expecting them to arrive for my daughters birthday. So instead of her enjoying them on her birthday they spent two and half days in the postal service. Never again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry your gift didn't arrive on your preferred date Our delivery partners are currently experiencing a significant increase in demand, therefore we are advising to allow up to three working days for delivery. We are dispatching gifts from Bunches HQ on time as always and our delivery partners are working hard in these difficult circumstances to deliver gifts and spread a little happiness. Kind Regards - Bunches

Posted 5 years ago

“The flowers were lovely but they were delivered On Monday instead of Friday also I was missing the macaroons I Have ordered with the bouquet. Shame ..”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered flowers a cake and card on 8th April for sister's birthday on 17th they did not arrive until 20th really disappointed and customer service was rubbish a no care attitude”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you flowers didn't arrive on your selected date. Our delivery partners are currently experiencing a significant increase in demand, therefore we are advising to allow up to three working days for delivery. We are dispatching gifts from Bunches HQ on time as always and our delivery partners are working hard in these difficult circumstances to provide a little happiness. We do offer a guarantee courier service for customer who require a specific date. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Though I’ve never been disappointed b4 with my orders in the past, this last order of Planted rises in a teapot was I feel below Bunches normal standards. The order was 2days late, the roses very small, including browned edged leaves on many of the petals plus the shortbread biscuits included were soft. On a positive note, I also ordered different flowers for my Mum on the same day, these arrived on time & looked absolutely fantastic.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers did not arrive on the day they were supposed to. Very disappointed. Peter Walker”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-3 working day delivery, this information is provided under our Covid-notice on the home page. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I have ordered many times from bunches and had little cause for complaint but this order arrived 3 days late and looked very bedraggled and with several broken stems. As this order, as most orders must be, was for a special occasion, it was rather disappointing.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived two days late”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery however we do explain in our covid notice to allow a further day due to delays with our delivery partners. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews