“Ordered 2 items for 2 gifts on 2 different dates. One gift of flowers arrived correctly but the 2nd gift a letterbox gift has still not arrived, it was due to be delivered on 5 May, it’s now 10 May and nothing. I’ve heard nothing about a delay, if no gift delivered then I want my money back ASAP.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Was really disappointed this time. As I ordered them for my mums birthday because I wouldn’t see her due to lockdown and they arrived 3 days late! When I made a complaint they offered me very little in apologies.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“The whole bunch was disappointing to say the least. Another time when I have an important day to remember I will get flowers at the local supermarket!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“I did write and say that I thought that the delivery for my daughter was poor she had just finished her masters. I have used your service before but this time there were not many stems and a lot were broken. I understand these are difficult times but I am trying to use local or people I have used in the past”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We can see that you have been in touch with our customer support team and they advised to give the bouquet a little time to bloom to resemble our online image as you had not mentioned the bouquet had broken stems. We will be in touch with shortly to discuss this further. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived not looking like the website at all, barely half the amount of flowers advertised, very sparse. Customer service didn’t care, said they would bloom, though that’s not the problem.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. If you remain unhappy with the bouquet after this has bloomed, please pop us an updated image over so we can review this further. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I have always praised bunches highly but the last twice the website has rejected my email and password. Having ordered many times before with no problem on the same details also the one you use to email me this has been so frustrating.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been having problems. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Did not arrive on the day promised, no message with flowers. Very disappointed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. After reviewing the order, we can confirm that no gift message was provided, this information will show on your email confirmation. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“One order was 3 days late in arriving.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Not impressed ,flowers arrived on Friday,not left with a neighbour as requested.Had to pick up from the Post Office on Saturday. Flowers were dead by Tuesday. Birthday present for my mum who is shielding during Covid-19 lockdown.She was very disappointed as was I. Have used Bunches before with no complaints.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered 2 items . One was delivered 3 days later than stated. The other has still not been received. Apparently, because I ordered on a ‘free delivery’ special, it cannot be tracked or chased up . Would not use again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“Although the website was easy to use and the variety of goods was excellent I am afraid delivery and customer service let them down. Due to the present conditions I ordered my flowers ten days in advance, however they arrived three days late. The day after the due delivery date I emailed to check on my order. My reply was that only 93% of orders arrive on time yet that same day the website was advertising delivery four days later. After reminding them my order was placed ten days in advance low and behold they arrived next day. Coincidence?”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. The date the flowers were ordered bears no relevance on the delivery date, as explained in our delivery terms our gift are dispatched 1 working day prior to your preferred date. We do recommend that if a specific delivery date is required that you upgrade to our courier service Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Not the best of quality in flowers, very disappointed, will not recommend!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Delivery for mother in laws birthday was ok, flowers not worth £35 though so won’t be recommending or using again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers didn’t arrive on time four days late. No chocolates in the delivery as I paid for. No refund for the chocolates offered. Given these fluffy ball things with the flowers which didn’t add up to cost of the Belgian chocolates. I understand with covid19 the delay of a few days but not even a sorry note or anything to apologise to the customer or even an email. The flowers looked like they were not fresh. Disappointed as was the person who got them said a lot of money spent poor quality. I have always used this company and I am so ashamed as this was for a thanku present that looked so poor. I was embarrassed when my friend sent me a picture of them.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are very sorry you have been disappointed with your gift. We can confirm no chocolates were ordered with our gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed. The flowers I ordered were for a relative after major surgery. The post office took the flowers back as they couldn’t gain access but as she lives in a basement flat she didn’t know they had been and could not go to the post office to collect. She finally got her flowers 6 days later. I didn’t tell her she was receiving flowers as I wanted them to be a surprise.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I’ve used Bunches for a while now, sending flowers to my Mum etc. and she’s always said how nice they were. This is the first time I’ve had flowers sent to my home and I can’t say I’m that impressed. Several of the Lily flowers were snapped, some of the flowers are wilting and some of the decorative leaves aren’t so decorative anymore. Hopefully this is a one off otherwise I’ll have to look at other providers of this service.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“There was no communication between the buyer and Bunches at anytime during the process. The flowers didn't arrive on time and when they did arrive the box was damaged and the flowers weren't in their best state. I bought these flowers through bunches as they support SSAFA but i will never use them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed. Small amount of flowers. Not value for money. Will not be using again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“I received a bouquet from my friend. They looked lovely when they arrived but failed to last very long. Nevertheless,( I hadn't heard of 'Bunches' before having used a competitor when sending flowers), I decided to send a bouquet to my daughter for her birthday. Sadly, she said they only lasted 5 days and didn't live up to expectations .”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers have always been really good. The lack of communication is troubling. If there is a problem it is difficult to make any headway. If the flowers cannot be delivered for any reason they will be returned but the company don’t bother to inform you.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with our service. After reviewing your order we can see that your gift was returned to us as you provided an incorrect house number. As the free delivery service was selected we are unable to track the gift. Once it is returned we do let customers know, however, this can take unto a month for the items to be returned. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews