“Flowers were very dry as delivered a day late”

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers were nice but died in 2 days of having them not happy”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Received flowers for my birthday, very disappointing. Wilting badly. Gerbera head knocked off. Stems have gone very smelly very quickly, despite keeping them in cool place.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“I was very disappointed with the standard of this product. The quality is nowhere near as high as the pictures online and the bouquet was extremely small for the money I paid.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The freesias ordered were dry on arrival and there was no attempt to keep the cut stems moist in the packaging. They did arrive a day later than requested, but this was probably down to the PO due to covid19 measures. The flowers lasted about a week but never looked fresh.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Delivery was good but on the second order flowers were not as stated, ie in bued. Having written to them twice to complain I have not received any reply. Very poor.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. Unfortunately, it would appear your correspondence did not reach us. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Although the bunch of flowers were lovely, they were delivered 2 days after the arranged date. These flowers were for a 70th birthday, so she didn't get them for then. I was very disappointed in Bunches and have complained.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you

Posted 5 years ago

“Not good enough despite the situation with the virus. I ordered flowers and card for my sisters birthday well in advance at least a week before. But didn’t get there in time used excuse of corona virus, the flowers were ok but had been in box a while and not very many for £26. Disappointing”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“I have already reported by e- mail to the company, that the bouquet I selected,was selected for the deep colours( purple and deep pink) The flowers that were sent were in no way representative of the bouquet( Picasso) The flowers were mainly white, with an odd flash of colour. Very disappointing. I supplied 2 photographs, one from day of receipt and the other 2-3 days later, because I noticed there were flowers in bud. However they were white as well. The company asked if I would like them to send alternative flowers. I haven’t replied to that offer. The occasion has passed. My friend is elderly and self isolating and it was her birthday. Sometimes things cannot be rectified. What is the point in showing pictures on the website if they cannot supply the necessary flowers. Sincerely Jean Browne”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been unhappy with your gift. Due to the impacts of the recent Covid-19 outbreak, some of our deliveries have been affected and some substitution were made. We do advise on our website in the unlikely event of supply difficulties we may need to substitute on occasion. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Less than impressed with the quality of the flowers that I ordered. By the evening of the day they were delivered and in to the next day they had already began to droop and look disheveled. Wouldn't order again from this website.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“1st time I ordered from here and the flowers only lasts 4 days”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived 2 days later than requested and were quite poor”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“This was a gift for my daughter. Unfortunately she said about a third of the stems were broken which was disappointing as I’ve given many ‘Bunches’ as gifts. ☹️”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Disappointed by the size of the bunch - it was a really small pose of flowers and wasn’t value for money. First time using the site and won’t be reusing.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The flowers arrived on time but only lasted a few days before dying, which was disappointing as they were quite expensive”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Not up to usual standard and had to be thrown away within a week. Did not look very fresh when they arrived.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Sent a friend flowers for her Birthday and was disappointed when she told me that they were wilting on arrival. I advised Bunches about this and they told me that the flowers were probably tired following transportation and asked me to tell my friend to follow the care instructions. I will not use Bunches again.”

Helpful Report

Posted 5 years ago

Thank you for your reply. We are sorry you have been disappointed with our service. As we are a flowers by post company the flowers can appear a little sleepy on arrival, however after placed in water they usually perk up lovely. If the flowers did not fare well after watered. Please do let us know. Kind Regards - Bunches

Posted 5 years ago

“Until now Bunches were our go-to flower supplier, however the last flowers ordered were requested for delivery on a Saturday (shown as possible on the Bunches calendar) and they didn't arrive until the following Wednesday. Conscious now that this could be a Royal mail issue but have changed supplier because of this. Plenty others to try !”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Never had a problem with you before, but the flower delivery included a card and birthday cake. The flowers,card were there but no cake and to be honest I could not be bothered in today's climate to contact you as there has been far lot more important things for me to do at this present time. But as I said I was very surprised by no cake”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear the birthday cake was missing from your order. We will be in touch with you shortly to resolve this with you. Kind Regards - bunches

Posted 5 years ago

“All was well until delivery. Three bunches to different addresses were delivered a day late.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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