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Bunches.co.uk Reviews

4.7 Rating 201,945 Reviews
92 %
of reviewers recommend Bunches.co.uk
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 201,945 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Bunches.co.uk Reviews

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Louise Davis
Verified Bunches Customer
“Flowers turned up nearly dead.”
Helpful Report
Posted 5 years ago
Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 5 years ago
Susan Land
Verified Bunches Customer
“I am very upset about my order it arrived at my sisters in a poor state and the flowers were dead within 3days. All though I sent a message to bunches immediately my sister informed me. They were not helpful and told me that she should follow the care leaflet and the flowers should have arrived with all brown patches around the petals as this was how they came. This has been a great disappointment to me as bunches came highly recommended.”
Helpful Report
Posted 5 years ago
Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches
Posted 5 years ago
Margaret Bissi
Verified Bunches Customer
“Disappointing”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Phil Townsend
Verified Bunches Customer
“Great delivery but the flowers didn’t last as long as usual. Felt expensive this time Usually much better”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Anonymous
Verified Bunches Customer
“Flowers arrived 3 days late with no communication”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected, due to the Bank holiday this may have caused a delay. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
Anonymous
Verified Bunches Customer
“I ordered 2 bunches of fresias and irises and paid £26 for each bunch. The bunches were tiny and only lasted for 3 days, even though they were sent out as buds. Wouldn't recommend”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Daryl Wilders
Verified Bunches Customer
“Very late in delivery, flowers not very fresh. We’re a gift for a new baby and I’m quite disappointed. Have used bunches lots in the past, will possibly think twice now”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Alan Davies
Verified Bunches Customer
“Not their fault I suspect. No notification of delivery because of the postal system. Managed to get a photo of them from the care home and they looked wilted and were clearly delivered later than on the order commitment. Generally they have been good in the past.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Anonymous
Verified Bunches Customer
“Very disappointed with only 9 stems for around 27 pound. Plus 2 stems broken out of the 9. Value for money very poor on this occasion. Have used before and would have given that a 3.5-4.5 This was an Easter present for my elderley mother and on this form I would think twice before using you again”
Helpful Report
Posted 5 years ago
Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches
Posted 5 years ago
Jennifer Dunn
Verified Bunches Customer
“The first flower order for 6th April arrived a day late and was in a very sorry state. Buds on the lily has fallen off, the carnation was brown on the edges and also on the chrysanthamums. Very disappointed it was a gift for my daughter. The second order seem to be fine.”
Helpful Report
Posted 5 years ago
Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 5 years ago
Harold Samways
Verified Bunches Customer
“The Iris in the bouquet did not open some stayed in tight bud”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you
Posted 5 years ago
Sheila Fenz
Verified Bunches Customer
“Perfect timing. I have sent 2 emails to Bunches in respect to 3 particular orders 8755235/8753497 and 8753496 the last of which NEVER arrived. The other 2 arrived so late they lasted just one day!! I have NOT received a reply from you. And am extremely disappointed as I use your Company a LOT.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches
Posted 5 years ago
Anonymous
Verified Bunches Customer
“Ten days before flowers were received and not impressed with the quality”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Mrs Ann Wragg
Verified Bunches Customer
“I have normally been delighted with the service , however this time sent numerous orders out to freinds and family for Easter. Several did not arrive. Others arrived after Easter in poor condition. I appreciate that this is a very challenging, unique time, but feel very disappointed in the service and lack of ability to enquire or contact.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Ana Wild
Verified Bunches Customer
“I explained why on my email to you dated 9 April - Flowers arrived very late (6 days later than expected) which even taking into account difficult present times, is quite late and when they did arrive, they were dead basically. I did attach a photo to my email.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you
Posted 5 years ago
Mr Geoff Moss
Verified Bunches Customer
“Very disappointed with my recent purchase of Cherry blossom bouquet for my mothers 97th Birthday, particularly as we couldn't be with her as she is in a Care home. The carers took a photograph for me though to share the moment, but they certainly looked nothing like the picture shown. I know they are delivered in bud but they looked so sparse in the vase I thought some of the stems were missing. Didn't realise there were different sizes available, not obvious on web site how to choose a larger size.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
Mrs Muriel Armstrong
Verified Bunches Customer
“Flowers were 3 days late!”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
Glenys Robertson
Verified Bunches Customer
“Very disappointed. I ordered flowers and a birthday card to be delivered on Sat for my sisters birthday. Two days in advance. They DID NOT ARRIVE. The next day was Sunday so no post. They arrived on the Monday. Hardly going to be as fresh but looked ok.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
Janice Hyde
Verified Bunches Customer
“The flowers I had from this order we ok but a bit meagre. The ones I received from you for Mothering Sunday were mostly dead on arrival and had to be thrown out by the Wednesday. I emailed you you order number and the name of the daughter who ordered them but have yet to receive any acknowledgement.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Derek Buckell
Verified Bunches Customer
“These flowers wer ordered in time for our anniversary on 5 April, (Sunday), with a delivery date of 4 Aprilil. Unfortunately they did not arrive until 6 April, left us a bit flat really”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
Bunches.co.uk is rated 4.7 based on 201,945 reviews
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