Bunches.co.uk Reviews

4.7 Rating 202,335 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,335 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers I ordered online looked nothing like what were sent! And delivery wasnt on time either.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Sarah. I’m sorry to hear about your disappointment with the flowers you ordered and their delivery. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“I've used Bunches before, but this time around I have to say I was disappointed with the condition of the flowers. When my wife opened the box they looked half dead with the flower edges already turning brown, the balloon was minslightly upsetting as they were a day later than I wanted them!!! After spending over £50 in total between 2 orders, I'm not sure if Bunches would be my first choice in future...”

Helpful Report

Posted 10 years ago

Thanks for your feedback Michael. I'm sorry to hear about your disappointment with the flowers you ordered, particularly as the flowers do not look in the condition that they should. All our flowers are packed and shipped to arrive with recipients in the very best condition - your experience is not our usual high standard. A member of our team will look into this and be in touch with you shortly. With thanks and apologies.

Posted 10 years ago

“Very disappointed with flowers purchased for mothers day which is a shame because all previous flowers have been really good. flowers purchased this time are all ready starting to die after only a few days”

Helpful Report

Posted 10 years ago

Thanks for your feedback Craig. I'm sorry to hear about your disappointment with the bouquet you ordered for Mother's Day, particularly as the flowers are starting to die. Our flowers should last for much longer and this isn't our usual high standards. A member of our team will look into this and be in touch with you shortly. With thanks and apologies.

Posted 10 years ago

“was very disappointed with the flowers I recieved, as they were a Mother's Day gift and they looked nothing like what they looked like on the Internet, they looked beautiful on the Internet but when I opened the box I expected to see better than what I received as I payed quite abit for the flowers, would never order online again!”

Helpful Report

Posted 10 years ago

Thanks for your feedback Sophie. I’m sorry to hear about your disappointment with the flowers you received for Mother's Day. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“Paid for a lovely Mother's Day bouquet , the picture showed a lovely full bunch and when my mother received them they were very sparse and looked cheap! Very disappointed”

Helpful Report

Posted 10 years ago

Thanks for your feedback Alice. I’m sorry to hear about your disappointment with the Mother's Day bouquet you ordered. We do send many of our flowers in bud to last longer for the recipient so when they have come into full bloom over the next couple of days, they should look similar to our bouquet pictures. If they don’t, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we’ll put it right for you. With thanks.

Posted 10 years ago

“I have used Bunches many times and had excellent service, however on this occasion I rate it as poor. I paid extra for the FedEx service and the delivery turned up 3 or 4 days late! I had to notify them of the error and once I had they rectified the situation however only sent flowers until I reminded them of the card. Generally it was OK but not that impressed. Wasn't offered any form of discount and had to ask for my FedEx money back - which I only received part of.”

Helpful Report

Posted 10 years ago

I'm sorry to hear of your disappointing experience Debbie and appreciate you taking the time to provide feedback. With thanks and apologies.

Posted 10 years ago

“I didn't think it was very good for the money. They wasn't many flowers and it looked nothing like the one in the picture”

Helpful Report

Posted 10 years ago

Thanks for your feedback Mrs Rhodes. I’m sorry to hear about your disappointment with the bouquet you ordered. We do send many of our flowers in bud, like those in the Butterfly Bliss bouquet you ordered, to last longer for the recipient. So when they have come into full bloom over the next couple of days, they should look similar to our bouquet pictures. If they don’t, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we’ll put it right for you. With thanks.

Posted 10 years ago

“After using Bunches for a few years this was by far the most disappointing arrangement received it wasn't even half the size of the image shown. Very disapponting”

Helpful Report

Posted 10 years ago

Thanks for your feedback Selena. I’m sorry to hear about your disappointment with the bouquet you ordered. We do send many of our flowers in bud to last longer for the recipient so when the flowers come into full bloom over the next couple of days, they will be larger and look similar to our bouquet pictures. If they don’t, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we’ll put it right for you. With thanks.

Posted 10 years ago

“I was told I has a certain number of letter to put in my card. I wrote to the limit, I didn't write over at all. When the recipient received the flowers, it had half the message on it, and half of it didn't send. They then had to text me to see if the message was from me. Don't say there is a word limit and then cut off half my words. Poor service.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Kayleigh. I'm sorry to hear about your disappointment with our messaging service. I will pass your feedback to our Marketing team so they can ensure that our software is working as it should. I hope you managed to convey your message OK in the end. With thanks and apologies.

Posted 10 years ago

“The flowers i got delivered didnt look anything like picture very dissappointes as they were for my mums mothers day”

Helpful Report

Posted 10 years ago

Thanks for your feedback Lisa. I’m sorry to hear about your disappointment with the bouquet you ordered for your mum for Mother's Day. We do send many of our flowers in bud to last longer for the recipient so the bouquet may first appear different. When the flowers come into full bloom over the next couple of days, they will be larger and look similar to our bouquet pictures. If they don’t, please do contact us at flowers@bunches.co.uk or on 0800 626 429 and we’ll put it right for you. With thanks.

Posted 10 years ago

“Normally very good but the flowers for my mother in law turned up wilted, and quite a few flower heads knocked off. This is probably more down to the delivery though than the florist!”

Helpful Report

Posted 10 years ago

Thanks for your feedback Terri. I’m sorry to hear about your disappointment with the flowers you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“I live in Australia and sent some flowers to my mum in england for Mother's Day. Whilst she was over the moon at the surprise, she told me that the flowers were withered and in pretty ordinary condition. I have used bunches before and they were great but we are disappointed this time.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Martin. I'm sorry to hear about the quality of flowers which your mum received for Mother's Day - this isn't up to our usual high standards. I believe our team has now made this right for you although if you need anything further, please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429. With thanks and apologies.

Posted 10 years ago

“Charged me for a FedEx delivery then did it by Royal mail. Cheeky monkeys”

Helpful Report

Posted 10 years ago

Thanks for your feedback Richard. A bit of a mystery this one! Whenever a customer pays for guaranteed delivery, we ensure that a courier service is used. We do occasionally use Royal Mail Special Delivery but in the case of your order, it is showing Fedex tracking and delivery confirmation of your gift by Fedex to your recipient. So, it was definitely a guaranteed delivery which I'm pleased to hear arrived as expected with your recipient. I hope your mum is enjoying the flowers! With thanks.

Posted 10 years ago

“Again disappointed to hear 'flowers not in good condition - but revived with water' and the boquet is different colours than advertised”

Helpful Report

Posted 10 years ago

Thanks for your feedback Sharon. I’m sorry to hear about your disappointment with the bouquet you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“I ordered two bunches of flowers for Mothers Day but, although they arrived the next day after ordering, I found them to be poor value for money. I appreciate the flowers are sent in bud but the amount of flowers sent did not represent what appeared to be a much larger bunch in the pictures on the website. I would have expected a small box of chocolates rather than a small bag and also the card included was printed on cheap looking paper. I'm afraid I cannot recommend.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Christine. I’m really sorry to hear about your disappointment with the flowers you ordered for Mother's Day. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“Although the quality of the flowers provided in both bouquets purchased were lovely I was very disappointed in the size of these. Also I paid extra for little flowers / butterflies to be added into the bunches which we're not included although paid for.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Claire. I'm sorry to hear about your disappointment with the bouquets you ordered and in particular, the extra flowers that were missing – this isn’t up to our usual high standards. A member of our team will look into this and be in touch with you shortly. With thanks and apologies.

Posted 10 years ago

“Delivery was perfect. Bunch of Flowers was nothing like the picture. Which is a shame, as i send flowers all the time.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Lee. I’m sorry to hear about your disappointment with the flowers you ordered. If you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks.

Posted 10 years ago

“I ordered my flowers to be delivered on Saturday 14th March in time for Mother's Day as I was going to be away from my mam for Mother's Day, they did not arrive on Saturday so I had a disappointed mam without a Mother's Day present. This is terrible service, the flowers have not arrived as yet and it is now 16th March”

Helpful Report

Posted 10 years ago

Thanks for your feedback Michele. I'm really sorry to hear that the flowers you ordered for your mum for Mother's Day have not arrived - this isn't up to our usual high standards. I see that you selected our Royal Mail First Class Post option where the delivery date cannot be guaranteed. We advise customers choosing this service to allow up to 2 days for delivery; in this case the second day would have been yesterday (Monday 16th). A member of our team will look into this for you and be in touch shortly. With thanks and apologies.

Posted 10 years ago

“My mother never received her flowers & gifts that i ordered for her for mothers day. Which has upset me and her.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Kellie. I'm really sorry to hear that the flower and gifts you ordered for your mum for Mother's Day never arrived - this isn't up to our usual high standards. A member of our team will look into this and be in touch with you shortly. With thanks and apologies.

Posted 10 years ago

“Very disappointed ordered 2 lots for my mother and mother in law for mothers day. They both live in same area yet one was delivered sat and the other on Monday. Complained about it yet they tried to fob me off saying order was made after cut off time. Both made in same order yet one delivered sat the other mon. Don't make sense! Not happy.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Tonia. I'm sorry to hear about your delivery experience and understand your disappointment that one of your gift deliveries did not make it for Mother's Day. Unfortunately, the Royal Mail First Class post option you chose is not a guaranteed delivery service and we advise customers to allow up to 2 days for delivery. Royal Mail would have been sorting a large volume of parcels throughout the Mother's Day period and in this case, it is likely that your flower parcels would have been separated during the sorting process despite both leaving our factory on the same day, when you ordered. This is likely to have resulted in the differences in delivery date for both gifts. If you would like a guaranteed delivery date with any future order, you can choose one of our courier options. With thanks.

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,335 reviews