“I am usually really impressed with the quality of flowers, but on this occasion feel very disappointed. The Mother's Day bouquet delivered on Thursday did not last a week and had to be thrown away on the Wednesday after Mother's Day. For the price I am not happy and my Mum is disappointed.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mandy. Whilst we are pleased to hear you are normally really impressed with the quality of our flowers, it is disappointing to hear your latest bouquet did not achieve the high standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“I am usually really impressed with the quality of flowers, but on this occasion feel very disappointed. The Mother's Day bouquet delivered on Thursday did not last a week and had to be thrown away on the Wednesday after Mother's Day. For the price I am not happy and my Mum is disappointed.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mandy. Whilst we are pleased to hear you are normally really impressed with the quality of our flowers, it is disappointing to hear your latest bouquet did not achieve the high standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Some of the flowers were missing Not happy”

Helpful Report

Posted 10 years ago

Thank you for your comments Alan. We are extremely sorry to hear some of the stems were missing in your gift, we will take this to our production manager and investigate what has happened. In the meantime if you could kindly contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies. With thanks and apologies.

Posted 10 years ago

“From the pictures on the website I was expecting a bouquet of flowers. What I actually received were flowers still in bud, in a box. I may have missed this on the product description, but thought they were very expensive for what was received.”

Helpful Report

Posted 10 years ago

Thank you for your comments Darren. I am sorry to hear of your disappointment. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. This is explained on our website and on the order confirmation we sent you. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you.

Posted 10 years ago

“I ordered two seperate orders one for my Wife and one for my Mother, the set that came for my Wife looked great which were the Roses, but unfortunately the flowers my Mum received looked poor and the plant food had spilled out all over them. So delighted with one order and really disappointed with the other.”

Helpful Report

Posted 10 years ago

Thank you for your comments Steven. Whilst we are pleased to hear your Wife's flowers were beautiful we are disappointed to hear your Mum's flowers were not so. These clearly did not achieve the high standard we aim for. We certainly do not expect our flowers to arrive in this condition. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“I was a bit disappointed by the size of the two bunches of freesias I ordered, for the price paid, and they looked a lot smaller than the photo on the website.”

Helpful Report

Posted 10 years ago

Thank you for your comments Peta. I am sorry to hear of your disappointment. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will look into this for you.

Posted 10 years ago

“Previously we have ordered flowers from bunches and they have been fantastic, they looked lovely, well worth the money and lasted along time. However our last order was not the case. We ordered a £25.99 bunch for my grandparents for their wedding anniversary and were very disappointed. The bunch itself looked no different from a bunch bought at a supermarket for a fraction of the price and it was only a matter of days before they began to wilt. The bunch we had previously ordered for the birmingham area really were lovely and so that's why we ordered from the site again. But the second time when the bunch came from the Chorley region it was a very disappointing ordeal.”

Helpful Report

Posted 10 years ago

Thank you for your comments Frank. Whilst we are pleased to hear you have always been happy with our flowers, I am sincerely sorry to hear this has happened to your most recent order as this clearly does not achieve the high standard we aim for. We certainly do not expect our flowers to arrive in this condition. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Disappointed in this bouquet which I ordered for my daughter's birthday . The bouquet was much smaller than the one displayed in the picture not many stems at all.About 5 of the stems were broken have actually bought much better quality and quantity flowers from Tescos for much lower price will not use Bunches again not recommended at all”

Helpful Report

Posted 10 years ago

Thank you for your comments Catherine. I am sincerely sorry to hear this has happened to your order as this clearly does not achieve the high standard we aim for. We certainly do not expect our flowers to arrive in this condition. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Flowers looked nothing like the picture very disappointed for my Mother's Day gift the card I paid extra for was so flimsy I would like to make a proper complaint and wouldn't use the service again Lucy Loveridge”

Helpful Report

Posted 10 years ago

Thank you for your comments Lucy. I am sorry to hear you thought the flowers did not look like the picture. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will look into this for you.

Posted 10 years ago

“FLOWERS ARE NOT OF A GOOD STANDARD”

Helpful Report

Posted 10 years ago

Thank you for your comments Linda, We are really sorry to hear about the quality of the flowers delivered, these clearly did not achieve the high standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“I ordered a 'large' sweetheart bouquet for my mum for mothers day which cost £25.99. I requested that they were to be delivered on Friday 13th March as that was the only day my mum was off work to receive them. Instead, they arrived a day before which was super quick and I was impressed with that. But my mum was in work when they arrived. I was disappointed as the bouquet was considerably smaller than I thought. In fact it was a similar size to the £10 mixed bouquets you can buy at supermarkets. It wasn't quite a bouquet you'd buy as a mother's day gift. In addition, there were flower heads missing and stems which had clearly been cut at the very top. A few flower heads were sat at the bottom of the box. Despite the problems, I was impressed with the undamaged flowers as they were gorgeous. However, I ended up buying more flowers from elsewhere to fill in the gaps so I won't buy from here for a special occasion again.”

Helpful Report

Posted 10 years ago

Thank you for your comments Jade, I am sincerely sorry to hear this has happened to your order as this clearly does not achieve the high standard we aim for. We certainly do not expect our flowers to arrive in this condition. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Ive used your services in the past and been very pleased. I send flowers to my mother as I rarely get to see her. In the past I have been very pleased with the service but this Mother's day, the bunch that was sent was very poor and not as advertised on the site. A bunch of flowers advertised as 20 stems, but a very thin bunch of maybe only 7 stems was sent. My wife complained and received an email that didn't even include an apology for the poor service. This doesn't reflect well and will make me think twice next time I order flowers online.”

Helpful Report

Posted 10 years ago

“Very disappointed to have discovered the flowers were delivered after Mother's Day despite having given Bunches plenty of notice for the delivery date (which was actually scheduled for the day before Mother's Day). Sadly, without some sort of compensation I cannot consider using your service again.”

Helpful Report

Posted 10 years ago

Thank you for your comments Lee. I can see that you selected our Royal Mail First Class Post option, with this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. As you had ordered after our cut off point on Thursday your order was dispatched Friday for delivery either Saturday or Monday, which is explained on your order confirmation. If you would like a guaranteed delivery date with any future order, we have courier options available.

Posted 10 years ago

“Flowers were deliverd on the Saturday as stated. But the flowers were in very bad condition and have died . im not happey these flowers were a present for Mother's Day And to receive a phone call from my mother .. Not to say thank u but to tell me How bad the flowers are is very upsetting. And I will no be useing. Your company again”

Helpful Report

Posted 10 years ago

Thank you for your comments Marion, We are really sorry to hear about the quality of the flowers delivered, these clearly did not achieve the high standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“On ordering, I was not given a confirmation email of delivery date, only of the order. My mother received the flowers on Monday evening and she found the flowers outside of her flat, not even a knock on the door!! Although my mother said the flowers were very nice, it a shame the flowers did not arrive on Saturday and that she did not receive them by hand?”

Helpful Report

Posted 10 years ago

Thank you for your comments Bryan. I can see that you selected our Royal Mail First Class Post option, with this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. Therefore we dispatched your flowers on Friday for delivery Saturday or Monday. This is explained when placing your order and on your confirmation. If you would like a guaranteed delivery date with any future order, we have courier options available upon checkout.

Posted 10 years ago

“promised a balloon my mum didn't receive one I was upset as you advertised there would be one”

Helpful Report

Posted 10 years ago

Thank you for your comments Agnes. We are extremely sorry to hear the balloon was missing in your gift, we will take this to our production manager and investigate what has happened. In the meantime if you could contact our customer service team via email flowers@bunches.co.uk or via telephone 0800 626 249 and we will be able to make this up to you.

Posted 10 years ago

“The flowers looked nothing like the ones on the website, despite giving them a few days to allow the flowers to open. I had bought them for my mother for Mother's Day and they were rather underwhelming, when I went into the supermarket the following day I saw bunches of flowers that looked much better and at half the price. The chocolate that were included with the flowers, however, were lovely, they tasted great.”

Helpful Report

Posted 10 years ago

Thank you for your comments Stephanie. We are sorry to hear the flowers were not up to the usual high standard we aim for. So please contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you.

Posted 10 years ago

“I have received flowers from Bunches on three or four occasions now and I'm sorry to say that each time I have been disappointed with the quality. This time the Chrysanthemums had some broken stems (again!), a selection of leaves were discoloured (again!) and 'tired' looking (the tulip leaves were very pale), some rose petals were marked and some of the smaller petals (unfortunately I cannot name the flower variety) were dying or close to dropping. Whilst I applaud your ethics and attitude towards environmental and ethical standards I do feel that my family's hard earned money would be better spent using a different company.”

Helpful Report

Posted 10 years ago

Thank you for your comments May. We are sorry to hear the flowers were not up to the usual high standard we aim for. It is disappointing as we try and make every order perfect. So please contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you.

Posted 10 years ago

“Flowers arrived on time and in good state, but disappointed that some of the flowers appeared to be starved of water and dropped petals on the day of opening.”

Helpful Report

Posted 10 years ago

Thank you for your comments Miss Allston. We are sorry to hear the flowers were not up to the usual high standard we aim for. So please contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you.

Posted 10 years ago

“I was very disappointed when I see the photos of two separate orders that I placed , looked nothing like what I ordered and bits were missing”

Helpful Report

Posted 10 years ago

Thanks for your feedback Caroline. I'm really sorry to hear about your disappointment with the orders you placed - this is not up to our usual high standards. I believe our team has now made this right for you although if you need anything further, please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429. With thanks and apologies.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews