“Excellent delivery speed however the flowers were droopy”

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers lasted a couple of days quite disappointing ordered 3 bunches for mothers day none lasted longer than 3 days”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers delivered did not look as good as the ones in the photo on the website, which was pretty disappointing. As it was a Mother’s Day gift I couldn’t exactly send them back”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Hello, I had ordered Mother's Day flowers to be delivered to my Mother on Saturday, March 30th which was one of the options for delivery. You tried to deliver them on Friday the 29th but no one was available to take them and they then got delivered on Monday, April 1st, a day after Mother's day. Thanks, David Esdaile.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. The delivery service selected was based on a 1-2 working day delivery, therefore a delivery was attempted on 29th March. due to Mother's Day being a very busy period, any re-deliveries arranged with Royal Mail would take a little longer to arrange. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“I ordered two bouquets of flowers at the same time to go to the same address for my mother and my grandmother this Mother’s Day. My order was placed on the Thursday before Mother’s Day. One bouquet of flowers was delivered on the Saturday, and the other was not delivered until the Monday. I was fairly disappointed that both did not arrive at the same time, and I can see no reason for this to have occurred, as I would imagine that they would be dispatched at the same time. I spent almost fifty pounds on flowers, and had expected a better service.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I have been ordering flowers from Bunches for years & have always been pleased. I was disappointed with the flowers that I ordered for my mum for Mothers Day. They were not up to the usual standard. The flowers usually last at least 2 weeks. Within a few days the flowers I ordered were dead. 🙁”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Lovely flowers but arrived way way earlier than booked which for Mothers day, didn't quite have the impact I'd hoped for. My mum says they were well packaged.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving earlier than expected. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please pop an email over to flowers@bunches.co.uk or contact us on 0800 626 249. ind Regards - Bunches

Posted 6 years ago

“Flowers were lovely but quite open . Would have been better more in bud so would last longer”

Helpful Report

Posted 6 years ago

“Quite disappointed with the flowers this time, roses were withered on the outside petals. Have used Bunches for years and have always had good flowers. Also came 2 days early. Normally would recommend not so sure now.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving earlier than expected. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please pop an email over to flowers@bunches.co.uk or contact us on 0800 626 249. Kind Regards - Bunches

Posted 6 years ago

“Fantastic flowers as always but showed up two days early 🤣.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving earlier than expected. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. ind Regards - Bunches

Posted 6 years ago

“Aways pleased with my orders however my mother's day order was really disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Arrived on time...thank you. But the picture on the website was not a true reflection of the flowers my mum received for mothers day. I ordered tulips...there was more leaf than tulips! Not happywith my purchase 😦”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Some were turning brown already.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Quick order. Flowers were okay apparently.”

Helpful Report

Posted 6 years ago

“Nice flowers delivered on the wrong day”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you were disappointed with your gift arriving earlier than requested. We are aware there had been a problem with some of our Mother's Day gifts arriving a little early than expected. If you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. Kind Regards - Bunches

Posted 6 years ago

“Nice small bouquet but didn't look like the picture advertised”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers I had sent to Mum for Mother's day were ok but they were delivered far too early.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving earlier than expected. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please pop an email over to flowers@bunches.co.uk or contact us on 0800 626 249. Kind Regards - Bunches

Posted 6 years ago

“Unfortunately l could only give 3 stars as the order was not complete. I must say though that on contacting the company they responded without hesitation, so l will definitely use again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that an item was missing from your recent gift. We can however see that our customer support team arranged for this item to be sent along with some extras to apologies for this error. Kind Regards - Bunches

Posted 6 years ago

“A bit disappointed as I ordered flowers to be delivered on Saturday 30th March and they actually turned up on 26th March”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving earlier than expected. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please pop an email over to flowers@bunches.co.uk or contact us on 0800 626 249. Kind Regards - Bunches

Posted 6 years ago

“Flowers were lovely but arrived 4 days early which was a bit annoying as they were a Mother’s day gift”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you were disappointed with your gift arriving earlier than requested. We are aware there had been a problem with some of our Mother's Day gifts arriving a little early than expected. If you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews