“Whichever florist you used in or around St Ives, Cornwall has not done your name any good. The bouquet looked nothing like the advertised bouquet. Yes there looked to be the right amount of tulips. But there was next to nothing to fill in between the tulips. It just looked very sad. May I recommend a new florist, Petalys. Check them out on Instagram. Would have used them but they have only just this week started trading.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived a bit dehydrated and took a few days to come right. Quite disappointing, as this usually isn't the case with bunches.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Really expensive!”

Helpful Report

Posted 6 years ago

“Very dissappointed in the flowers i had delivered to my mum for mothers day as they were nothing like the picture on your website, the picture shows a lovely big bunch and when my mum sent me a photo of hers, well what can i say, for the money i think i was robbed, i could have got a lovely big bouquet from morrisons for less money, needless to say i will not be using you again and i definitely will not recommend you, and also the delivery man didnt ring the doorbell, he just left them outside near the door and sent me a photo and so i rang my mum to tell her she had a parcel outside her door as she was in her house and not out”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Card was lost on delivery, box had fallen over as was soaked through and some of the flower heads had fallen off”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Normally I am very pleased with the flowers I have delivered. However, this time I opted for the bigger bunch and was quite disappointed with the size. They flowers arrived on time and were fresh but the bunch size was not what I expected”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“some of the flowers were dead. and they weren't as big as what I thought they would've been for the price, compared to competitors. plus on the first page it says free delivery, and when you go to order you have to pay a delivery charge.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“All the flowers were still buds so on arrival they looked cheap and unimpressive. Having said they were easy to order, as a non UK resident this can be a hassle also bunches delivered on a Sunday, my mum enjoyed the flowers and card, all in all I would recommend bunches.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Delivery was not done well. Package left leaning against door on public pavement - note from delivery driver said left in porch (there was no porch)”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were disappointed with your recent delivery. As the recipient wasn't available to accept the gift the delivery driver would have left the parcel to avoid the recipient being disappointed on Mother's Day. the courier service have several options to select when leaving a gift, therefore the most appropriate one would have been selected. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“I was slightly disappointed with the flowers when they arrived. They were in 2 small bunches and looked nothing like the advert (I was aware they were not in a vase )but at least they could have been similar. Leaves on tulips already yellow.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered the same two items for my mother and mother-in-law and neither were what I ordered from the site. I had left the order to the last minute so I appreciate that they arrived on time. Both bouquets were lovely but not what I thought I ordered and really not worth the money I paid. Slightly disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Last three orders were beautiful but the the last one on mother’s day was the most expensive I have ordered yet was the least impressive. My mum wasn’t as in awe as usual so not sure what went wrong. Usually amazing”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your mother's day gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your mother's day gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered a letterbox bunch of Iris and Freesias and only half of the flowers were in Bloom. By the time the rest came out 3 days later the others were dead. Next time I will be ordering a standard bunch as these seem to last longer.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers were beautiful when they arrived but a week later they don’t look great. What a shame they don’t last longer. I expect flowers to last at least a fortnight.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We offer a 7 day freshness guarantee with all of our flowers. Some of our flowers like carnations and Chrysanthemums do tend to last a little longer. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“Flowers sent to my mum were actually left at the wrong house, in spite of my instruction that they could be left in the porch. She wasn’t totally happy with the condition of the flowers and did tell Bunches that. They did then send her two more bunches of flowers to the correct address and in better condition.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the first delivery was left with a neighbour and they were not of the condition you would have expected. We are please to hear however that our customer support team sent a replacement with our apologies for the disappointment caused. Kind Regards Bunches

Posted 6 years ago

“Very disappointed that the person delivering the flowers did not ring the bell or made no attempt to leave with next door but left them on the ground in front of the door so that anyone could have taken them.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card. On some occasions if a safe place can be found to leave the flowers they may leave on the property. Not all drivers leave with a neighbour as some people may not prefer this. A delivery request can be left on the order but it is not guaranteed as this is at the discretion of the delivery driver. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers were delivered right on time and the packaging was really well done but the actual flowers started to die on day 3 which was very disappointing if I’m honest. In all they lasted about 5 days before they were all withered and dead despite watering and feeding them as instructed. I’ve bought from a few services and they’ve all lasted longer.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Modest presentation. Late on the day delivery. Flowers were fresh.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift arrived a little later than 5pm. Due to this being a very busy day the couriers were working tirelessly to ensure all their parcels were delivered to avoid any mothers being disappointed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 6 years ago

“I ordered flowers for my mum on mother's day and a candle and card this cost 45 quid and there was a guarantee on life of flowers unfortunately they died 3 days in. However my mum did send an email to the company and received an apology they wernt the same bunch I sent but she was happy in the end.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flower gift didn't last as long as expected. Our customer support team do tend to send an alternative replacement to avoid further disappointment. We are pleased to hear that your mum was happy with them. Kind Regards- Bunches

Posted 6 years ago

“Some of the flowers were dead on arrival”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers arrived with some of the stems in poor condition. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews