“My flowers I ordered for mother’s day were beautiful and my mum loved them. However they arrived a day earlier (29/03/19) when I ordered them for the Saturday. Some of the flowers including the lily and the roses have also began to die and I’ve only had them 1 week, so I don’t know what is the suggested time for them to stay alive, however for the price I would have thought they would have lasted longer.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you were disappointed your gift didn't arrive on you preferred date. Our delivery is based on a 1-2 working day delivery, due to mothers day, the flowers were dispatcher to arrive between 29th-30th March, this information was provided on the calendar when your preferred date was selected. Our flowers come with a 7 day freshness guarantee. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Ordered for mother's day and arrived 5 days before the requested date. Disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving earlier than expected. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. ind Regards - Bunches

Posted 6 years ago

“Flowers not fresh”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Delivery was great but arrived before the date I had selected. Flowers when first arrived were underwhelming. The flowers opened up a bit more after a couple of days. Still didn't look as nice as the picture shown. Overall a but underwhelming and expensive for my first delivery.”

Helpful Report

Posted 6 years ago

“Always very pleased with bunches service. However my mum was disappointed that her freesias I sent for mother's day only lasted 5 days whereas they normally last a week or longer.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Lovely flowers just dissapointed with the delievery”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrives willed. Very disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered for the first time for Mothers Day. Delivered on time but we're disappointed when I visited my Mother the day following delivery ,the flowers were very much past their sell by date. In all fairness I contacted Bunches by email and was contacted within 24 hours ,a replacement was dispatched with apologies immediately. It would have been nice if it had been right in the beginning”

Helpful Report

Posted 6 years ago

“The order arrived on time and the quality of the flowers and packaging was very good. However, the font size used in the card was awful, bunched up together and looked quite unprofessional. If the font size could be improved and also changed to a nicer font then I belive the service deserved 5 stars. Customer service excellent as the lady was prompt and professional abs sorted out any issues I had.”

Helpful Report

Posted 6 years ago

“Paid £31 for small bunch of flowers not really value for money”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. After reviewing your order I can confirm the gift that was purchased retailed at £23.00. An upgraded courier service for the gift to arrive before 1pm on your selected date was also chosen at an additional cost of £7.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Very underwhelming. Ordered for mother’s day and they arrived in bud and looked good for few days then started to die off, today they look dreadful. Not a lot of flowers, quite sparse for the price, very disappointing. Will stick to supermarket bouquets in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers for my parents anniversary. My mom said they were lovely, but they arrived the day after I had booked them for.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Wasn’t impressed, flowers were for my mum on mother’s day. No food for flowers and ballon was not what I expected.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“I’ve always ordered from here and been impressed, however ordered a bunch of freesias for my mum on mother’s day, they arrived quickly but had multiple dead flowers. I was surprised and disappointed. Fingers crossed they improve for the next time or I’ll have to go elsewhere.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Fine when they arrived Thursday 28th of March , but by today Thursday 4th of April most of them have wilted . My wife also had flowers from Bunches a day later from our daughter and these have also started to wilt. Quite disappointed with them .”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Both bunches were delivered on time which was great. The Rose and Iris bouqet was a bit disappointing...irises dead in 2 days and some of the roses going brown from the middle on day 3.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Flowers were nice if not slightly overpriced and small. packaging helps keep from damaged but in heat and while also not being in any water could quite easier have killed them off. Despite all this the delivery was good cheaper then some rivals and product was acceptable.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. If you would like to discuss this order further with us please do contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of out team will be happy to help. We hope this helps. Kind Regards - Bunches

Posted 6 years ago

“Sent these to my mother., she said they were very dry and didn’t look good when arrived. But after some love and care after a couple of days they perked up.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

“Although in the past I have never had a problem with Bunches, unfortunately on this occasion I wasn’t at all Happy, A Birthday order I made to be delivered didn’t turn up and I had to chase it up, they re sent the order out only for the birthday cake which should of been with the flowers wasn’t there so had to chase that up as well, they did send a cake out the next day. The elderly lady did get her flowers and cake eventually but not on her birthday. Hopefully this is a one off mistake.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in touch with us and some fresh flowers have been sent out to the recipient with our upgraded courier delivery service as an apology for the disappointment that has been caused. The additional cake gift has also been arranged for a re-delivery as well to the recipient. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Mothers day gift from my daughter, beautiful when delivered on Saturday, by Wednesday they are very sad looking, definitely not 7 day freshness.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to contact us via email on flowers@bunches.co.uk or by phone on 01623 750343 and a member of our team will be happy to help. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews