Bunches.co.uk Reviews

4.7 Rating 201,629 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the bunch of flowers sent to my sister were poor. Open and dying flowers. However when she rang to say that they were a disappointment as I have used them many times before they sent another bunch to her.”

Helpful Report

Posted 6 years ago

“Sadly the roses were dead after a day”

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Posted 6 years ago

“I have used Bunches many times before and had good service. The most recent purchase did not go well with flowers arriving two day late and then not lasting well at all. On reporting the issue to Bunches they initially asked me to wait until after 6pm when the flowers were already one day late before confirming non arrival but then sent a replacement bunch by courier”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are very sorry to hear that no delivery attempt was made, it is extremely disappointing as we have such a high standard and try to make every order perfect. As a flowers by post company we rely on Royal Mail to ensure our gifts arrive safely and on time; unfortunately on this occasion they have severely let us down. After looking into your order, we can see that you have been in touch with our customer services team and they have arranged for some fresh flowers to be delivered with our upgraded courier delivery service as an apology. We offer our sincerest apologies once again for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived on time and were an open bloom of Roses Sadly I was informed that two stems were broken and therefore two flowers did not arrive intact. Usually I find Bunches to be a superb iprion and would recommend but in this occasion I was disappointed 😔”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“The flowers were lovely but unfortunately the chocolates were missed off the delivery. Disappointed as it was a 50th birthday surprise.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. This is disappointing for us as we do try to make every order perfect. After looking into your order, we can see that you have recently been in touch with a member of our team and some more chocolates have been arranged to be delivered to the recipient with our sincerest apologies. Please do accept our sincerest apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Many times I have used this service & recommended it to my friends and family.But I recently ordered a Birthday present for our daughter & was really dissapointed with the Quality”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Flowers poor value. I chose tulips which turned out to be a poor choice. Delivery was on time but flowers were taken to sorting office and couldn't be collected till the next day. By then they were very droopy.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your reply. I am sorry to hear you have been disappointed with your recent flower delivery. If the recipient is not available to accept the gift when delivery is attempted they are returned to a local sorting office, after leaving a calling card that should be marked perishable. On some occasions if a safe place can be found to leave the flowers they may do this. A delivery request can be left on the order; however, this is not guaranteed as this is at the discretion of the delivery driver. However, we are extremely sorry to hear that when the flowers were received, they were in poor condition. If you would like to send an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers are lovely but I received a rose in a watering can at Christmas and it was awful - did not make it to Christmas Day”

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Posted 6 years ago

“Very pretty but very small bouquets for the money, in hindsite I could have gone to Waitrose and got double bouquets for less. TBH I’m a bit embarrassed to give these to my mum and MIL tomorrow as they look like the same supermarket ones but paid nearly £50 for the privilege of them being delivered by a postman in a cardboard box!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Bunch of flowers was small compared to the photos. Flowers died pretty quick.”

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Posted 6 years ago

“Order the Luxury bunch but very ordinaŕy could of been from a supermarket. Purchased better from MandS for the same money.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our customer support line on 01623 750343 or on email flowers@bunches.co.uk Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived on time but were extremely poor, complained and a replacement was sent but experience totally spoiled the occasion!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. As stated by yourself, we can see that you have been in touch regarding this matter and we have arranged a resend of fresh flowers to be delivered to the recipient with our sincerest apologies. These fresh flowers should have been received by now. If you require any further assistance please do not hesitate to contact us. Kind Regards - Bunches

Posted 6 years ago

“1st delivery never turned up for my friend's 70th birthday, even though it was supposed to be delivered 2 days before. So new express delivery was given to me to arrive 2 days after her birthday. Flowers and miniature cake was perfect, just disappointed with service.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that Royal Mail failed to deliver your gift when expected. As a flowers by post company we do rely on Royal Mail to ensure our gifts arrive safely. We are please to hear that when you contacted us to let us know, our customer support team arranged for an express delivery to the recipient. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I have no idea if the flowers were delivered so I would like some confirmation”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you have not heard from the recipient to let you know the gift has arrived. the delivery service that was selected was not a traceable service, therefore we are unable to advise if the gift arrived. We would recommend you contact the recipient to ensure the gift has arrived safely. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Hello I am both satisfied and dissatisfied with your service when I interviewed you. Dissatisfied with your way of delivering with Royal Mail. After all, the problem is when the counterparts are not at home during the day. Do you have any other delivery options.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been dissatisfied with part of our service. As a flowers by post company our gifts are sent via Royal Mail or Nationwide couriers. The delivery policy is if the recipient is not home a calling card is left to inform them a delivery has been attempted and instructions on how the gift can be collected or they can re-arrange a delivery. Please accept our apologies for any disappointment caused. Kind Regards- Bunches

Posted 6 years ago

“Paid extra for courier bur flowers delivered a day late as no-one was in to sign on birthday”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient wasn't available to accept their flower gift when the delivery was attempted . We do explain within our delivery terms that courier deliveries do require a signature. Please accept our apologies for any disappointment caused. Kind regards-Bunches

Posted 6 years ago

“arrived a day late”

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Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Prompt delivery and lovely bunch of flowers but they were already wilting when they arrived and only lasted 4 days.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Have had two lots quite recently and neither have been as nice as the picture and the last ones didn't last long at all”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers were acceptable, unfortunately I was unaware they are sent recorded so my instructions for leaving it behind the house were unable to be followed and they were a day old by the time they were collected and already wilting.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your delivery. Our courier deliveries do require a signature, therefore the gift would not be left at the property. This information is explained in our delivery terms. Our flowers do travel quiet well, therefore if they are placed in water on arrival they usually bounce back very quickly. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,629 reviews