“I have ordered from Bunches many times and normally very good, flowers and delivery, but this time when they arrived at my mother in laws they were very limp, and in need of water quickly, she said most flowers by post have damp tissue at the bottom to keep them fresh, these did not, hope it was just a blip.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. Please do contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Royal Mail delivered the flowers but didn't bother to knock on the front door - just left the flowers in the box outside and didn't post a note through the door so the flowers which should have been delivered on the Thursday weren't discovered until the Sunday.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. Please do contact us via our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I have used Bunches quite a few times and they are usually good but I had problems last time, to be fair they dealt with it well but not perfectly. This time the carnations I ordered were in bud when they arrived on the Thursday and were brown around the edges by Sunday, not the usual Bunches quality. Maybe it’s the time of year! I did not complain as they remained alive just rather under par! Did really dislike the pink Gypsophilia though, stick to white please!”

Helpful Report

Posted 6 years ago

“The actual product is always lovely and has delighted my friends who have received it. It would be nice to get either a text or email confirmation of delivery, thank you.”

Helpful Report

Posted 6 years ago

“Good service and good value. Only thing I would say is an email confirmation to let me know that it hadn’t been delivered and has been redirected would of been good. Overall I will always order from bunches.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are happy to hear you were pleased with our service and found your gift of good value. We offer a free delivery option to help keep the costs down for our customers, however this is not a traceable service. We do offer a courier service which provides you with information of the journey of your gift and confirmation of delivery, this comes with an addition charge. Kind Regards- Bunches

Posted 6 years ago

“We ordered the large sunshine delight bouquet. The person we sent it to sent us a photo of the bouquet. A bit underwhelming.. didn’t look large or particularly pretty...”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Was delighted this time as the money was taken correctly and the lady I sent the flowers to was delighted with them, so all good, as they get sent to an island”

Helpful Report

Posted 6 years ago

“I ordered letter box flowers for a friend as a surprise but she wasn't in and they went back to the sorting office? She didn't manage to get them for a few days so they were a bit wilted by then. Not sure why they didn't post them. Other that this occasion I've never been disappointed”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. I can confirm the bouquet ordered was not from our letterbox range and would therefore not go through a letterbox. The delivery policy is if the recipient is not available to accept the gift they are taken to the local depot after leaving a calling card. We do offer a 7 day freshness guarantee, if the flowers didn't pick up after being placed in water or didn't last, please do get in touch with us to let us know. Kind Regards - Bunches

Posted 6 years ago

“I don't know what the flowers I ordered look like but they were delivered by the Royal Mail and left in the garden, without a note, so were not found by the recipients. My payment was refunded when I complained.”

Helpful Report

Posted 6 years ago

Thank you for your email. We are sorry to hear Royal Mail didn't leave a calling card to alert the recipient to where their gift had been left. As a flowers by post company we do rely on Royal Mail to ensure our gifts are delivered safely a. Unfortunately, they have severely let us down on this occasion. We are pleased to see however that our customer support team put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers were lovely and fresh just wasn’t many of them for £25. Didn’t look like the picture”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“My main concern regarding bunches is that they do not advise you if your flowers have been received . I have not heard from any my recipients of flowers if the flowers were satisfactory.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you are unhappy with our delivery service. We offer a free delivery service which is not a traceable service but helps to keep the cost down for our customers. However for customer that prefer a tracked service we do offer a courier service for an additional charge which shows the journey and delivery of the gift. Kind Regards - Bunches

Posted 6 years ago

“Delivery ok, flowers ok for the price”

Helpful Report

Posted 6 years ago

“Good but a couple of Rose's had there head bent and it was only the day after I saw them 😧”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Whilst the delivery was on time some of the flowers and leaves had wilted and had to be thrown away.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Happy with the flowers. The delivery was not efficient. I paid extra for next day delivery. I informed my mum that they would be arriving on 11th April before 1.30pm. The expensive bouquet was left by the main door which serves 2 apartments ... the delivery company did Not even press the Intercom to say they had been left there. They should have been delivered to the Apt address ...They were found at 3.30pm when my mum was leaving the apartment. Not good enough.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the delivery driver left the gift at the door an appears to not have rang the bell. I can see that you have been in touch with our customer support team and this information has been feedback to the courier company to ensure delivery processes are adhered to. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“The receiver thanked us for the flowers, but having not seen the flowers delivered I have no idea of bunch size or quality. Ordering was easy and simple.”

Helpful Report

Posted 6 years ago

“Ordered Orchids, however approx 3 stems were a little droopy but over all the 15 stems were ok, i did complain and they kindly discounted my order. Based on the fact that they listened to my complaint and dealt with it efficentley i would use again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that some of the stems arrived a little droopy, however we are pleased to hear that our customer support team offered to discount the cost of your order to compensate for this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“I would be help if we are send confirmation of the delivery! No notification / email was sent once it was delivered. I was not happy at all.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery service. Our free delivery service is not a traceable service and therefore no confirmation of delivery is provided. However we do offer tracked service at an addition cost, regrettably this service was not selected on this occasion. Please accept our apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“For the price paid it was a seriously underwhelming bunch of flowers, can get a lot nice elsewhere for half the price. Was a bit embarrassed when my mum send a picture of what she had received. They seem to have lasted though”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Excellent service let down by using Royal Mail to do the delivery.”

Helpful Report

Posted 6 years ago

Thank you for your review Jackie. We are sorry you have been disappointed with our free Royal Mail delivery service. We do offer an alternative courier service at an additional cost if this is any help for you. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews