“Flowers were delivered on the wrong date. i.e. they were delivered the day before the date requested.”

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with the flowers arriving the day before your preferred date, however this information was explained when the order was placed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“The items arrived two days before the day I asked for.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you were disappointed with your gift arriving earlier than requested. We are aware there had been a problem with some of our Mother's Day gifts arriving a little early than expected. If you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. ind Regards - Bunches

Posted 6 years ago

“More petite than I was expecting And how small the bunch of flowers were I didn’t think the price point didn’t suited the flower bunch size”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“disappointed with the flower's i ordered for my mam on mothers day, description stated 20 stems of freesias but there were only about 12 - my mam did contact you re this and received bouquet of tulips but disappointed that wasn't usual standard i expect from bunches. i also ordered a bouquet for my mother in law but as i didn't see them not sure whether they were as expected.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Quick delivery on the expected date, however, the quality of the flowers was poorer than previous deliveries I have ordered. There were a few roses which were bent meaning they had to be ready removed. Disappointing.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“I was a little disappointed when I saw the bunch of flowers delivered to my mother for mothering Sunday, not quite the bunch I was expecting. Although the variation of flowers was as described the quantity was however not!! I do not think that I would use this site again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear there was stems missing from your arrangement. We will be in touch with you shortly, to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Lovely flowers,only problem they don't stick to selected delivery date, and flowers were delivered two days prior to date selected.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift arriving earlier than expected. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. ind Regards - Bunches

Posted 6 years ago

“Arrived on time , well boxed, Followed instructions but flowers lasted 5 days before looking sad”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived promptly and the delivery service was great. However, we felt the bouquet was disappointing for the price. My sister and I knew we were ordering a bunch of 20 stems but some of the greenery was barely there. We may have just made a bad choice of bouquet but I am likely to go elsewhere next time.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers are lovely and I’m happy with how they have blossomed, there was lots of buds which I was happy about so they will last longer. But I am disappointed that they arrived Thursday when I ordered them for Saturday. I am also disappointed that they didn’t come with flower feed to help them during their growth.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are pleased to hear you are happy with the flowers and how they have blossomed. We are aware there has been a problem with some of our Mother's Day gifts arriving early, if you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. ind Regards - Bunches

Posted 6 years ago

“Flowers were lovely but did not arrive in time. Turned up 2 days after I requested them.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Bought the flowers as a Mother’s Day present. Was disappointed to hear they arrived looking a little wilted. Apparently they perked up after some food and water but not a great first impression.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you were a little disappointed with your recent gift. The flowers may be tired after their journey and so do need a big drink to help them perk up, We are pleased to hear they did pick up and could be enjoyed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived on date they should have. I saw a photograph of the flowers I didn't think they looked as good as on website. In fact for £25 I thought they were poor. I wont be using again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Competitive prices but did not arrive on scheduled delivery date (which was detailed on order confirmation). Therefore not recommended if required for a specific occasion.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Not happy with last purchase. Flowers delivered a day early and my mum wasn’t in. This wasn’t the plan. Email sent to escalate but informed that’s part of the T&Cs for delivery. Otherwise previous purchases were ok However I won’t be using bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you were disappointed your gift didn't arrive on your preferred delivery date. We do explain in our delivery terms that the gift may arrive the day before your chosen date to avoid any disappointment over the Mother's Day period. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 6 years ago

“I was a bit disappointed as the Freesias were supposed to be yellow, and half of them were white, and they seemed to be put together in colour-clumps, instead of being arranged.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. this particular gift is not from our hand tied range and would therefore need to be arranged in a suitable vase on arrival. This particular bouquet contains yellow and white freesias along with the purple iris's. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 6 years ago

“First impression wasn’t good but they did try hard to redeem themselves”

Helpful Report

Posted 6 years ago

“Ordered flowers for mothers day couple of weeks ago. Selected delivery date Friday-Saturday, flowers were delivered Thursday- bit too early for mothers day and some of the flowers were already open which meant that they were dying and past it for mothers day itself. Have been a bit disappointed past few times with previous orders so likely to look elsewhere next time - attention to detail just not quite good enough”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you were disappointed with your gift arriving earlier than requested. We are aware there had been a problem with some of our Mother's Day gifts arriving a little early than expected. If you would like to discuss this with us further please drop us a line to flowers@bunches.co.uk or contact us on 0800 626 249. ind Regards - Bunches

Posted 6 years ago

“On time,if not before but the flowers I sent were 'tired' by the time 2 of my recipients received them. I saw my Mum's 2 days later & half were drooping already & had to be thrown out. My sister's were similare but more than that, half were brown within a couple of days. I was very disapponted as these were big thank yous to them both.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“THEY DID SCREW UP MY ORDER BUT THEY DID ADMIT IT AND GAVE ME A REFUND THATS WHY I HAVE ONLY GIVEN THEM ACCEPTABLE”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed the card was missing from your order. As you have mentioned we did contact you regarding this error and a refund was issued. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews